I have been with Tango for the last 4 years and was very happy with them, till my last two bills suddenly increased and I have just discovered that I have an overdue bill as they changed the cycle from 90 days to monthly, without telling me. Needless to say, my monthly bill is now close to what I was paying for 3 months, so it hardly seems worth hanging onto them, as that represents a massive increase for a one person household, who is very careful with her power usage.
I’ve been with tango 1 year and they changed the billing cycle to monthly without any consideration and had to find out from them. There’s also something about the bills that I find excessive. I’m leaving for didn’t feel comfortable
I had my electricity with them for 2 years. All was fine until a couple of months ago when they decided to change my billing cycle from quarterly to monthly.
Long story short, my bill tripled, suddenly what I was paying quarterly was expected to be paid a month. I jumped ship, naturally.
Now if that wasn't bad enough, I received my last bill with Tango about a week ago, and the due date is august. It is now the end of July. I have already received a collections phone call and an overdue notice saying my bill is overdue. I opened up the pdf to ...double check and it says it's not due until the 10th of august....again, we are still in July! I checked my bank statements and I definitely paid my other bills on time in full. Being this money hungry in the middle of a pandemic when most people have been home for over 12 months isn't a good look. I highly doubt utility companies are suffering. This company is absolutely pathetic and I will be reporting them.
Unexplained price increase!!
Price increased after 12 months by around 20-25% which from someone who pays 2.5-3k per year is huge. Rang up customer service and no one offered any deals and just didn't give a hoot (poor customer service). They basically wanted me to leave. So I will be switching
Unexplained Price Hike!
I have been very happy with Tango - but the recent price increase in the the off-peak rate from 13.2c Kwh to17.82c Kwh - a whopping 34% increase, has left me bemused and annoyed. The supply charge and peak hour usage rates have increased but only marginally. Yet again I have to go through that tedious process of comparing suppliers - I would rather stick with Tango but inexplicable rate increases like this don't encourage loyalty!
I to have received an email with price increase notice. Not happy. They will lose me as a cust. I have already looked elsewhere, and have found cheaper rates. They are only cheap until the rate increase kicks in. They were cheap but not anymore. You have to stay on top of it, as who the cheapest is, is always changing. I refer to Canstar site, which is very good at listing the cheapest in order. I now see that Elysian Energy is now rated no 1, and they will be my new provider. Bye bye Tango.
Just signed up with Tango Energy, very happy with the process good customer service and rates. As we have a solar system installed I monitor our power consumption and solar credit carefully. Very disappointed that there customer portal is not fully functional.
Rocky Start with Tango
We switched from DODO to Tango a few months ago, it has been a rocky journey so far. It seems every invoice they send me has an overdue amount, and they never send me the original bill. I pay all my bills on-time, Tango is the only company that consistently send me bills only when they are overdue. Hopefully it gets better from here, otherwise I'll probably switch to another company with more consistent billing. However if they do improve, I will amend my review to a higher rating.
Offered reasonable product and pricing but foreign owned :(
I accepted an offer by Tango but backed out in the cooling off period when I realised that they were foreign owned. Asked the sales guy whether they were foreign owned but he either couldn't or didn't answer. Keeping Australians employed is my key priority. They do have head office in Geelong and call centre in Southbank, but there are other energy companies out there that are either fully or mainly Australian owned and I'd prefer to support them!
Good rates and prices - but customer service has dropped since recent name/takeover
I joined Pacific Hydro initially and was very happy with their service, prices and locked in rates. During my period of contract the company has been taken over by Tango and I find their customer service lacking. Just trying to find out if my concession card has been added to my account has not received confirmation by email (been waiting a few weeks now) and when I did follow up with a call the guy who answered said "he could not access my details on screen". What's the point of that?
I asked for him to have someone who could access...them contact me. He did that but when the person called I missed their call and they just left a number WITH NO REFERENCE NUMBER to call Tango back. What a complete waste of time ... it would mean starting all over again wouldn't it. Useless - get some better processes in place to actually help your customers when they call in please.
Questions & Answers
Hello I changed my electric bills to you guys about six’s weeks ago and have not received a bill as yet
Is the call center in Australia?
when will you also supply gas to Victoria?
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