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Tango Electricity

Tango Electricity

3.2 from 79 reviews · View Statistics
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Reviews

  • Transparency
    2.2 (6)
  • Customer Service
    2.8 (6)
  • Rates and Fees
    2.3 (4)
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O. Manor
O. ManorGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Very disappointed

published

I have been with Tango for the last 4 years and was very happy with them, till my last two bills suddenly increased and I have just discovered that I have an overdue bill as they changed the cycle from 90 days to monthly, without telling me. Needless to say, my monthly bill is now close to what I was paying for 3 months, so it hardly seems worth hanging onto them, as that represents a massive increase for a one person household, who is very careful with her power usage.

Transparency
3/5
Customer Service
3/5
Nev
Nev
  • 2 reviews
  • 6 likes

Moving on

published

I’ve been with tango 1 year and they changed the billing cycle to monthly without any consideration and had to find out from them. There’s also something about the bills that I find excessive. I’m leaving for didn’t feel comfortable

Incentivised Review No
ServicesElectricity
Tania G.
Tania G.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Money hungry!

published
Transparency
1/5
Customer Service
1/5
Nurspc
Nurspc
  • 2 reviews
  • 2 likes

Unexplained price increase!!

published

Price increased after 12 months by around 20-25% which from someone who pays 2.5-3k per year is huge. Rang up customer service and no one offered any deals and just didn't give a hoot (poor customer service). They basically wanted me to leave. So I will be switching

Transparency
2/5
Customer Service
2/5
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balrat
balratCentral Highlands and Goldfields, VIC
  • 7 reviews
  • 3 likes

Unexplained Price Hike!

published

I have been very happy with Tango - but the recent price increase in the the off-peak rate from 13.2c Kwh to17.82c Kwh - a whopping 34% increase, has left me bemused and annoyed. The supply charge and peak hour usage rates have increased but only marginally. Yet again I have to go through that tedious process of comparing suppliers - I would rather stick with Tango but inexplicable rate increases like this don't encourage loyalty!

Incentivised Review No
ServicesElectricity
paul e
paul eMELBOURNE

RATE INCREASE

published

I to have received an email with price increase notice. Not happy. They will lose me as a cust. I have already looked elsewhere, and have found cheaper rates. They are only cheap until the rate increase kicks in. They were cheap but not anymore. You have to stay on top of it, as who the cheapest is, is always changing. I refer to Canstar site, which is very good at listing the cheapest in order. I now see that Elysian Energy is now rated no 1, and they will be my new provider. Bye bye Tango.

Transparency
3/5
Customer Service
3/5
Barry
BarryVictoria, 3201
  • 4 reviews
  • 6 likes

Customer Portal

published

Just signed up with Tango Energy, very happy with the process good customer service and rates. As we have a solar system installed I monitor our power consumption and solar credit carefully. Very disappointed that there customer portal is not fully functional.

Transparency
3/5
Customer Service
5/5
Barry
Barry

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Standard
StandardVictoria, Australia
  • 30 reviews
  • 21 likes

Rocky Start with Tango

published

We switched from DODO to Tango a few months ago, it has been a rocky journey so far. It seems every invoice they send me has an overdue amount, and they never send me the original bill. I pay all my bills on-time, Tango is the only company that consistently send me bills only when they are overdue. Hopefully it gets better from here, otherwise I'll probably switch to another company with more consistent billing. However if they do improve, I will amend my review to a higher rating.

Transparency
1/5
Customer Service
3/5
Katrina
KatrinaMelbourne

Offered reasonable product and pricing but foreign owned :(

published

I accepted an offer by Tango but backed out in the cooling off period when I realised that they were foreign owned. Asked the sales guy whether they were foreign owned but he either couldn't or didn't answer. Keeping Australians employed is my key priority. They do have head office in Geelong and call centre in Southbank, but there are other energy companies out there that are either fully or mainly Australian owned and I'd prefer to support them!

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JZ66
JZ66VIC, 3055
  • 92 reviews
  • 58 likes

Good rates and prices - but customer service has dropped since recent name/takeover

published

Questions & Answers

Wendy F.
Wendy F.asked

Hello I changed my electric bills to you guys about six’s weeks ago and have not received a bill as yet

No answers
Adam
Adamasked

Is the call center in Australia?

No answers
JOHN B.
JOHN B.asked

when will you also supply gas to Victoria?

No answers
See all Tango Electricity questions

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