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Tango Electricity

Tango Electricity

3.2 from 79 reviews · View Statistics
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Reviews

  • Transparency
    3.0 (7)
  • Customer Service
    3.5 (10)
  • Rates and Fees
    3.6 (9)
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Nev
Nev
  • 2 reviews
  • 6 likes

Moving on

published

I’ve been with tango 1 year and they changed the billing cycle to monthly without any consideration and had to find out from them. There’s also something about the bills that I find excessive. I’m leaving for didn’t feel comfortable

Incentivised Review No
ServicesElectricity
Tania G.
Tania G.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Money hungry!

published
Transparency
1/5
Customer Service
1/5
Nurspc
Nurspc
  • 2 reviews
  • 2 likes

Unexplained price increase!!

published

Price increased after 12 months by around 20-25% which from someone who pays 2.5-3k per year is huge. Rang up customer service and no one offered any deals and just didn't give a hoot (poor customer service). They basically wanted me to leave. So I will be switching

Transparency
2/5
Customer Service
2/5
balrat
balratCentral Highlands and Goldfields, VIC
  • 7 reviews
  • 3 likes

Unexplained Price Hike!

published

I have been very happy with Tango - but the recent price increase in the the off-peak rate from 13.2c Kwh to17.82c Kwh - a whopping 34% increase, has left me bemused and annoyed. The supply charge and peak hour usage rates have increased but only marginally. Yet again I have to go through that tedious process of comparing suppliers - I would rather stick with Tango but inexplicable rate increases like this don't encourage loyalty!

Incentivised Review No
ServicesElectricity
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Deeman88
Deeman88Greater Melbourne (Inner), VIC
  • 4 reviews
  • 6 likes
  • Verified

Not the cheapest anymore but still very competitive rates

published

I was really happy with Pacific Hydro (Tango Electricity previous name) for the past few years until they changed to Tango, there was been constant rate rises and there was another one only a month ago. Pacific Hydro had 24 month contracts where you can guarantee there wouldn't be any price hikes during that time. But Tango Energy does month to month contracts so prices can go up at anytime but they let me know the month before about a rate rise which was nice of them to give me a heads up.

Transparency
4/5
Customer Service
4/5
paul e
paul eMELBOURNE

RATE INCREASE

published

I to have received an email with price increase notice. Not happy. They will lose me as a cust. I have already looked elsewhere, and have found cheaper rates. They are only cheap until the rate increase kicks in. They were cheap but not anymore. You have to stay on top of it, as who the cheapest is, is always changing. I refer to Canstar site, which is very good at listing the cheapest in order. I now see that Elysian Energy is now rated no 1, and they will be my new provider. Bye bye Tango.

Transparency
3/5
Customer Service
3/5
Jon
JonThe Mallee, VIC
  • 29 reviews
  • 11 likes

Great customer service, big savings on my bill

published

Very friendly staff helped me with my problems straight away, I have saved $200 on my first bill unlike AGL and power direct. Happy I joined Tango energy would definitely recommend them

Transparency
5/5
Customer Service
5/5

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Anonymous762
Anonymous762Victoria
  • 25 reviews
  • 15 likes

My Experience with Tango is good so far.

published
Customer Service
4/5
Rates and Fees
5/5
Jimb
JimbGreater Melbourne (Outer), VIC
  • 36 reviews
  • 18 likes

Saving Money.

published

Have been using Tango for 8 months now,and have been saving about $30 a month,mainly because of off peak rates which Lumo did not offer me and said if I wanted them I should have asked.No discount pay on time gentle reminder if late,not often and can monitor usage daily,up front with information at sign up.

Incentivised Review No
ServicesElectricity
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beebeegee
beebeegeeMelbourne, Vic
  • 117 reviews
  • 102 likes

Basic Company Gets Job Done, But

published
Transparency
5/5
Customer Service
4/5
Standard
StandardVictoria, Australia
  • 30 reviews
  • 21 likes

Rocky Start with Tango

published

We switched from DODO to Tango a few months ago, it has been a rocky journey so far. It seems every invoice they send me has an overdue amount, and they never send me the original bill. I pay all my bills on-time, Tango is the only company that consistently send me bills only when they are overdue. Hopefully it gets better from here, otherwise I'll probably switch to another company with more consistent billing. However if they do improve, I will amend my review to a higher rating.

Transparency
1/5
Customer Service
3/5
Les from Fitzroy
Les from FitzroyGreater Melbourne (Inner), VIC
  • 19 reviews
  • 18 likes

Needs a website for signup

published

The signup is a little painful as it can't be done on a website. However, the customer service reps were very patient and eventually it got done. Very competitive pricing, bills are simple and clear, payment through Bpay no problems. Recommended.

Customer Service
5/5
Rates and Fees
5/5
Energy Providers

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GreyGuru
GreyGuru
  • 38 reviews
  • 52 likes

Recently joined, good so far

published
Customer Service
4/5
Rates and Fees
4/5
Katrina
KatrinaMelbourne

Offered reasonable product and pricing but foreign owned :(

published

I accepted an offer by Tango but backed out in the cooling off period when I realised that they were foreign owned. Asked the sales guy whether they were foreign owned but he either couldn't or didn't answer. Keeping Australians employed is my key priority. They do have head office in Geelong and call centre in Southbank, but there are other energy companies out there that are either fully or mainly Australian owned and I'd prefer to support them!

Questions & Answers

Wendy F.
Wendy F.asked

Hello I changed my electric bills to you guys about six’s weeks ago and have not received a bill as yet

No answers
Adam
Adamasked

Is the call center in Australia?

No answers
JOHN B.
JOHN B.asked

when will you also supply gas to Victoria?

No answers
See all Tango Electricity questions

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