I have been with Tango for the last 4 years and was very happy with them, till my last two bills suddenly increased and I have just discovered that I have an overdue bill as they changed the cycle from 90 days to monthly, without telling me. Needless to say, my monthly bill is now close to what I was paying for 3 months, so it hardly seems worth hanging onto them, as that represents a massive increase for a one person household, who is very careful with her power usage.
Just signed up with Tango Energy, very happy with the process good customer service and rates. As we have a solar system installed I monitor our power consumption and solar credit carefully. Very disappointed that there customer portal is not fully functional.
Good rates and prices - but customer service has dropped since recent name/takeover
I joined Pacific Hydro initially and was very happy with their service, prices and locked in rates. During my period of contract the company has been taken over by Tango and I find their customer service lacking. Just trying to find out if my concession card has been added to my account has not received confirmation by email (been waiting a few weeks now) and when I did follow up with a call the guy who answered said "he could not access my details on screen". What's the point of that?
I asked for him to have someone who could access...them contact me. He did that but when the person called I missed their call and they just left a number WITH NO REFERENCE NUMBER to call Tango back. What a complete waste of time ... it would mean starting all over again wouldn't it. Useless - get some better processes in place to actually help your customers when they call in please.
Questions & Answers
Hello I changed my electric bills to you guys about six’s weeks ago and have not received a bill as yet
Is the call center in Australia?
when will you also supply gas to Victoria?
Get an answer from our members
Other Energy Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.