Not the cheapest anymore but still very competitive rates
I was really happy with Pacific Hydro (Tango Electricity previous name) for the past few years until they changed to Tango, there was been constant rate rises and there was another one only a month ago. Pacific Hydro had 24 month contracts where you can guarantee there wouldn't be any price hikes during that time. But Tango Energy does month to month contracts so prices can go up at anytime but they let me know the month before about a rate rise which was nice of them to give me a heads up.
Great customer service, big savings on my bill
Very friendly staff helped me with my problems straight away, I have saved $200 on my first bill unlike AGL and power direct. Happy I joined Tango energy would definitely recommend them
My Experience with Tango is good so far.
My Experience with Tango is good so far. The staff were polite, happy, considerate and kind to me on the phone. It was easy to join up. I found that there are usually long waiting times when you ring to speak with them, unless you ring in the morning. Tango have a low cost fixed 12 month contract. I found that Tango had better customer service and prices than Origin energy. I would like to see Tango develop more green plans to help the planet. I am not getting any type of reward for writing this review.
* I have been with them for approximatel...y 1 year. * Before choosing Tango, I carried out research on energy companies: I read Choice magazine, studied reviews of Tango and looked at the the Victorian Energy Compare website. * After my experience with Origin Energy I became extremely careful about choosing an energy company. * Tango is an electricity company that is owned by China.
Have been using Tango for 8 months now,and have been saving about $30 a month,mainly because of off peak rates which Lumo did not offer me and said if I wanted them I should have asked.No discount pay on time gentle reminder if late,not often and can monitor usage daily,up front with information at sign up.
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Basic Company Gets Job Done, But
When I first signed up the operator provided incorrect details on the plan. Since I was familiar with the proper plan I queried her, she corrected the information and thanked me. Months later I discovered all my contact details were not correctly entered. The web portal shows use and billing and site information, but neither shows nor allows updating personal details (eg phones, payment details) and how to update automatic payment details is not obvious. One way is via a payment screen that does an immediate payment; not sure if the suppor...t staff can do it for 'next time' since I have not had to change it yet. I find the customer facing 'online support systems' very basic. That being written the call-in support is there, rates are sharp, and I recommend them noting they are owned by a Chinese company where profits ultimately flow.
Needs a website for signup
The signup is a little painful as it can't be done on a website. However, the customer service reps were very patient and eventually it got done. Very competitive pricing, bills are simple and clear, payment through Bpay no problems. Recommended.
Recently joined, good so far
Are electricity companies and retailers the work of the devil? Many, including me, would think so. Anyway, we recently switched to Tango Energy. Why?
1 .. Unlike nearly every other power retailer I contacted, the Tango representative actually answered my emailed questions by return email i.e. in writing. And the answers provided were actually relevant to the questions.
2 .. Even taking into account the sign-on bonuses etc of other companies (are you reading this AGL and Powershop) the Tango rates, and consequently our 5 Day TOU electricity bi...
Questions & Answers
Hello I changed my electric bills to you guys about six’s weeks ago and have not received a bill as yet
Is the call center in Australia?
when will you also supply gas to Victoria?
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