Reviewer Photos & Videos
Delivery took ages but I'm ok with that considering what is going on. I waited on online chat for 20 mins and it got cancelled on me. I waited another 20 mins, and I told them I purchased a clutch with a removable strap and there was no strap.. after waiting ages for reply's all i got was a partial refund of $5 or full refund if I go take back to the store which I replied I'm not going anywhere with the virus going on. So now I have to wait 2 days before they will ring me to sort it out. No help. The scarf I also purchased has a hole in it and the threading had been pulled. Not happy.
Target should be advising of delivery delays before taking money
I ordered my son’s birthday present on the 7th April and am still waiting. It’s his birthday tomorrow. Have emailed customer service twice now and just got an auto reply both times. Online tracking was last updated on the 9th April stating awaiting pickup by Australia Post. I don’t know what to do. Target is obviously behind with their deliveries and customer service but I cannot believe they are still taking orders and people’s money when they are unable to deliver in a reasonable timeframe. Will not risk ordering online again.
Avoid this chain, terrible customer service and bad products! Competitors at least try harder to serve people. There, it is very hard to find things, the customer service is terrible, and when there is a problem with the product, be prepared, your money is lost.
Worst Customer Service
Placed an online order for two items. One large and one small. Order accepted and paid. Two days later Target canceled the one item as out of stock. Shipped the smaller item and charged the full delivery fee. Now a $7 item cost $9 for delivery. No answer to multiple emails to both customer service and online shopping. Web chat. When you connect always more than 70 people in queue. When eventually you are number one, the chat cancels. Spent more than an hour on hold to speak to someone who basically said they could not do anything! Have asked to have this escalated. Not expecting a response.
Missing click and collect
I ordered a click and collect on the 23rd March, a month ago and haven't received my item!!! Three emails to customer service with no reply, a message to Facebook with no reply, phone calls on hold endlessly. You couldn't have worse customer service if you tried! Never again. You've stolen my money as far as I'm concerned
I ordered from Target online over two weeks ago and my order still hasn’t arrived!!!
Tried calling customer service and was put on hold for an hour and 15 minutes, so I hung up because I couldn’t wait any longer.
I messaged them through Facebook and no response and through email they didn’t give me any details on where my order is.
I don’t know when to expect my parcel or where it is.
I will never buy online with Target again.
Still waiting !!!
I placed an order on the 6th April with expected delivery date to be Easter Monday 13th April. I expected a few days late due to co-vid and Easter being a very busy time. Then I get an email saying ETA is 20th April. Still nothing !! I am now sending kids back to school and don’t need any of the stuff I ordered so I will be taking it back and getting a refund.
It would have been nice to have known ETA before taking my money. I have since ordered a few more things online from
other stores that have already been delivered within a few days. Also their tracking was very efficient. Next time I buy local from a small business and not Target as they obviously are too busy and do not care anyway !!
Lesson Learnt !!
Go to the top with your complaints!
A month ago I ordered a product and it never arrived. I emailed the managing director of Target and what do you know, I received an immediate refund and a gift card apologizing for the inconvenience. Don't bother chasing Target staff, go straight to the top!
failed to deliver
I ordered my daughters birthday present over a month ago. I received an email that my order is ready to be dispatched, but i still have not received my items. I have tried to contact Target but I just get a generated response back.
I understand that they have had a high number of online orders but if they do not have the items in stock they need to let us know rather then doing nothing.
I am hoping i will receive my monies back through a paypal dispute.
Target have lost a customer
NEVER AGAIN! Don’t bother online ordering!
Highly recommend not to place any online orders with Target.
I placed an order 7/04/2020, after 2 weeks I’m still waiting for tracking information to show if it has been shipped. They state on Facebook comments to some people complaining (not all people) that they have been inundated with large number of online orders due to COVID19, but, instead of stopping the online service they continue to allow people to place orders, take your money and then allow you to wait and wonder if/when your order will arrive with everything you ordered.. or not...? Who knows! Trying to contact them via Facebook, messenger, email and phone is pointless as they’re too busy to respond, with some people claiming 1hr and a half wait times on the phone, but, they seem to have time to post advertisements to their Facebook page? Why continue to advertise if you cannot fulfill the orders you already have? You can appreciate that no doubt they are busy, but not responding to your customer enquiries in a timely manner is beyond unacceptable, I’ve only been waiting 2 days, others have been waiting almost a week for a response. By the time I get my products my toddler will have outgrown what I have purchased for her. Very unimpressed and will not use their service again in future!
Online ordering fail!!!!
Ordered Max Factor blush x 3 online. Paid w afterpay.
Order took nearly 2 weeks to deliver and 2 out of the 3 blushes were used - finger prints in the product.
Went to my local store (St Marys) but the staff inc the manager didnt know how to process the refund. I had to travel to Mt Druitt (Sunday 19.04.20 PM) where a nice guy refunded the money in seconds!
Don't mislead customers
As per Sean L. I learnt the hard way (should of checked here first)
After finding a b'day present for someone Target was the cheapest. It was a difficult decision as this item is not cheap . (since in lockdown you can't go shopping and stores don't stock this item only online) I decided to purchase via click and collect and was shocked to receive a email two days later to state "Your order could not be processed". Well if it can't be processed why have you taken my money? and the item doesn't say out of stock online and I fully completed the ...
Order was taken two and a half weeks ago. A few days later I received shipping notification but this is not notification of anything, it just means they've submitted a manifest / intention to ship to AustPost but not the actual item. Still my item has not arrived. Target please state how long customers should expect to wait, if I knew it was going to take 3 weeks I would have shopped elsewhere.
- Verified customer
Don’t Take My Order If You Can’t Fulfil It!
In this day and age of computerised inventories there is no excuse for accepting an order, taking payment, and then notifying the customer a week later that you have cancelled the order due to no stock. Oh, and by the way, wait another week to get your money back. Lift your game.
Don't order online
Target is not capable of operating an online retail operating model. It is not the result of Covid 19, rather that Target are simply not set up to be an e-retailer.
They advised date of delivery and then sent no confirmation. When followed up after the delivery date, they said the order wasn't packed yet but would be soon.
Then received an email saying it was packed but some of my items were out of stock (weeks after original order. Same email said they would be sending.
Received subsequent email a week ago advising Aus Post had been given ap...
Shocking customer service
Been trying everything to get a hold of target as I haven’t received my full order that I placed on the 30/03/2020 I understand the virus delays Public holidays but they sent one piece and not the other 9 items and have had no update emails nothing on auspost either just says ready for pickup to be delivered? And it’s been ready since 3/04/2020 so where is it and I called target either 1hour wait or too busy right now and phone line cuts off
Charged for product not received, terrible customer service
Ordered some clothing online which has not be received. Target sent an email advising order complete however I have not received the product. Have tried tracking the parcel however is stalled at “parcel booked for delivery” for over two weeks. Tried calling customer service line - one hour waiting time - so emailed them twice. Finally got an email back saying they would be in contact soon , but still nothing. Tried calling the local store who said they can’t do anything and as far as they are concerned Target have fulfilled their obligation! Ho...w does that work? Target have my money yet I haven’t received anything! The manager at the store had no customer service skills whatsoever and constantly spoke over the top of me. Their solution was for me to go into the store and pay for the product again!! Unbelievable!
Questions & Answers
My daughter received swimwear from Target for Christmas. After wearing them only twice, the bottom and bust area are beginning to pill and the little slivers of elastic within the material are popping out (as they would on older worn out bathers). As they have been worn, and I no longer have the receipt, am I able to exchange them as they are obviously of very low quality (considering what they cost)/faulty? Thanks
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.