Great products and unbeatable service
I have two Siena cots, two 4-drawer chests and a change table from the Tasman Eco range and I couldn't be happier with the quality. Most of all though I wanted to give the company a good rap for their service. The drop side on one of my cots broke after I lowered the mattress base and when I called the company they sent out a rep the next day to check it out. He fixed it immediately and told me the problem was because the shop I bought it from had sold me the wrong mattress which interfered with the drop mechanism. He then called the shop and m...ade them replace the mattress free of charge with a brand new Tasman Eco mattress, even though the one I had was now 6 months old. Very happy with Tasman Eco - obviously, as I bought more of their products for my second child :) Quality, style, excellent customer service
Bought this in 2011 from baby bunting after the recommendation from Choice. Had a problem with the dropside since day one. It's hard to move up and down and comes of f its runners constantly. We've tried to fix it so many times but it still keeps happening. When it is on the runners, there is an asymmetric gap at one side of around 1cm at its widest point which could easily trap a little finger. We now just leave it in the up position all the time.
Not exactly convenient. Total piece of junk. Very disappointed as it looks so nice and though...t I was buying Australian, but it's made in China. It's such a bad product that I've bought a brand new Boori cot for my second baby rather than have to deal with this anymore. Can't even sell it on eBay as I wouldn't wish it on anyone else. Fit for the council clean-up only. Look nice, feels sturdy. Dropside is dangerous, falling off runners constantly. Expensive for a product that doesn't work.
We called in for a drop side issue after 2 ys of purchase, though we only moved the drop side for a handful times. The guy named David came onsite n found out that we are using the wrong bolts for locking the side. Most of the companies by then will charge customers for replacing the part. But Tasman Eco changed a new drop side for free n explain/demo to me the improved design n how to use it properly. Fantastic customer services! I would definitely recommend it.
great services, quick response
Excellent Customer Service
I recently called Tasman Eco regarding an issue I was having with the drop side of my son's cot. A repair person came out to look at the cot and informed me that the issue was due to the wrong size mattress being sold to me with the cot when I purchased it 18months earlier. Despite this, Tasman Eco replaced the damaged drop side with a new one and then also replaced my old mattress (not a Tasman Eco mattress) with a new Tasman Eco mattress - all free of charge and on the spot. At all times, repair & customer service staff were friendly and very professional.
Reliable, prompt, friendly and professional
After Sales Service
We had purchased a Tasman Eco cot a couple of years ago and we recently started experiencing some difficulty with the side rail. We contacted SJC Brands who in turn booked us in for a visit from one of their technicians.
The technician called us in the morning and provided us with an estimated time. Dave arrived spot on time. He had a look at our cot and identified the problem. He fixed the issue and corrected it so that it was unlikely to occur again in the future. Dave also took the time to explain how the damage occurred and further advis...ed us how we can prevent this from happening again. We spoke about the company he worked for and he was glowing in his praise for that organsiation. He advised that they understood how important such furniture was to parents and that they do their best to correct any issues that arise promptly. They invest their money in providing a great service as opposed to advertising. This in turn generates referrals from existing clients (like myself) and advertising is not required. We were very impressed with them and hence this review. You do not often come across companies that are prepared to send their staff out at such short notice and resolve a matter so quickly and efficiently. I would strongly recommend strongly SJC Brands and their Tasman Eco cots to anyone who wants piece of mind that, should they be unfortunate to have to make a claim against their warranty, their after sales service experience will be a pleasant one and not one of failed visits and endless phone calls. Service - one phone call, one visit, problem solved quickly and effiiciently
We really liked the design and colours. Its as big as Boori but not as expensive and very sturdy. We don't know what other brands are like but happy on our decision. Unfortunately, we did have a problem after 12 months with the adjustable side but I put in an online warranty claim and Tasman Eco came and fixed it quickly and were very helpful and friendly.
Reliable, sturdy, good to have 2 heights and adjustable side. Lots of room for baby, I can see my little one in it for many years so worthwhile purchase. Not too expensive (but we got it on s...
Great cot, excellent customer service and warranty
I would 100% recommend this company and this cot.
I have a Tasman Eco sienna cot and matching change table. We had some issues with the
drop side since we assembled the cot. I called the place of purchase and was told they would forward the issue onto the company. However, i didnt hold my breath as i assumed they would say i needed to send the cot in if any repairs needed to be done, something that is quite impossible really. So I must say I was pleasantly surprised to receive a phone call from Tasman Eco saying they would arrange for someon...
We bought this cot from Baby Bunting in January this year. I would recommend this cot to anyone. The finish is excellent and we get so may compliments from our family and friends.
We bought it on a recommendation and we are glad we did. The cot was easy to assemble, (we used the video instructions on the website.
Easy to assemble, good finish, Mocha colour looks great, Excellent price. Great value for money, five year warranty
Guard rail unstable
I felt this cot was good value for money but after having used it for 12 months the guard rail has come off the tracks and the pins have started to damage the wood. We bought two for our twins and this has happened to both of them. My husband has fixed it many times but it is constantly happening. The worst part of it is that it sometimes happens when you put the kids to bed. So there you are struggling with the guard rail and finally you can't get it back on its tracks and there is a v shaped gap that little fingers could get caught in which i...s dangerous especially with the wood already splintering. The guard rail is also then unstable and shaky and could potentially cause a fall. Initially thought it was good value. Bad slide mechanism design. Not sturdy at all for the type of use and for the length of use. I originally got this as a recommendation from Choice magazine but I doubt they would recommend it knowing this issue has happened to many customers.
An expensive piece of equipment that behaves like a cheap piece of rubbish. Let's see how the said warranty will perform. Stick to the button design or try another brand for the spring loaded variety.
Looks good and the ability to convert to a bed is obviously a bonus
The slide rail is one of those spring loaded types and is very flimsy and extremely difficult to get working. In fact we gave up. The guiding pin the rails slide on provides way too much play and thus keeps coming off or out of its guide and jamming. There is so much play the pin ...
Compared to other products out there we found the cot and chest to be great value for money and have no trouble recommending the cot to anyone. We initially looked at the cot because it was recommended by choice magazine
Found the cot to be great value and relatively easy to assemble. We bought the white cot and the six drawer chest and so far we are very happy
No problems so far
We got this cot on special (change table and mattress included) so it was a lot cheaper than a boori cot. My husband put it together in about 20 minutes and it all works really well. The drop side is handy and it has the two height settings. It seems a bit loud when the side is pulled up but they all seemed to be that way. Once put together it feels really sturdy, some of the other cots we looked at seamed to rattle a lot.
nice design, good quality, reasonable price, converts to bed and has a lifetime replacement warranty.
nothing so far
We are very happy with this cot and it performs as it should. Drop side comes in handy when wrapping up bubs and we also have the matching tidy draw the rolls in underneath to store the linen out of the way.
Looks great (white), base has 2 height options and can convert into a bed as well.
Drop side works quieter than the Boori ones we tested in the store. Good price.
Instructions a bit light on especially regarding the drop side mechanism which after a few goes we managed to get the alignment right and it worked like a charm.
Questions & Answers
Can the cot go lower then the displayed picture ?
Yes it can. It has two levels to place the mattress.
Please tell Brad on his review to contact the store as they have sold him the wrong mattress and he needs to get the correct size as is dangerous for his child.
Where do I get the screws for this cot i had them for my first child and brought in 2009 and can't find them and am due withy second in 6 weeks?
Hi, where did you buy the cot? They may be able to order in new ones for you, otherwise try emailing email@example.com & they should be able to help.
I would definitely try calling Tasman Eco, they always provide such wonderful service, I'm sure they would be able to help :)
Yeah I did that and they are sending me out new screws thanks ☺️
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