Did you know they join small pieces of wood together?
We bought a model a few years ago that came varnished. Through the varnish we could see where a larger structural pieces of wood were made from smaller pieces 'finger-joined' together.
We called the Co. & they sent some money back but did blurt "the varnished ones aren't supposed to use finger-joint wood".
I reckon if you buy one in a dark stain or white paint it's made from itty-bitty bits of re-joined wood.
Purchased in June 2015 for $1,500.00.
We have this cot in white and it is beautiful. Great value for money. We had a problem with the slid rail Turing red and we have been given a new slid. Great service!
Purchased in August 2019 at Baby Bunting Physical store for $449.00.
Great cot and easy to install as well. Perfect size to fit in our room and plenty of space for baby to sleep in. Being able to turn it into a toddler bed is an added feature.
Purchased in June 2019 at Baby Bunting.
Very sturdy & lovely design to suit all nurseries/rooms. Perfect size not too small or large. Love how one side can be lowered to put baby in or out. Love there’s gaps on the sides & front & back to see baby from all angles. First baby fist cot which will definitely last another child or two in the future
We have to replace our cot as it's literally falling apart! The side panel that goes up and down sooo roughly, with a big struggle, is now easily pushed over. For example, putting my child into bed I get injured ribs if I lean on the sliding panel as it collapses inward, causing me to drop my child into the cot. I'm nervous my child will fall out of the cot if she leans on that panel and would become extremely injured. So we have to get a new cot.
Very dangerous, expensive mistake buying this brand and I'm annoyed. Oh and the larger size matt...
Very sturdy, great quality, and is great from newborn through toddler!
We bought ours back in 2013 and really love it. We put our bub it in from the first night we came home from hospital, and he's still in it now at almost 3yrs old. He finds it very comfortable (we purchased the recommended matching mattress), and we have had no issues with it at all. The dropside can be a little stiff for the first few times of use, but after that it has been perfect. We will soon be taking off the sides to convert it to the toddler bed, so we will still get another year+ out of it! Great value, well made, and am impressed ...with the quality. We also purchased the coordinating drawer tidy that slides under the cot - perfect for putting all the spare sheets / blankets / mattress protectors etc., in. The best part is, even after we'll be getting ~4 years of use out of the cot for our son now... when we do have another bub, I know it will last us another 4 years!
This cot is so sturdy and well built compared to other ones on the market which are flimsy and wobbly. Thus one is built very solid and does not rock when you push it. It is easy to assemble as it comes with clear, step by step instructions. We haven't had any issues with the drop side as yet but its not something that we use that much. I can see why this was a Choice recommended product - I highly recommend it
The drop side was the issue
Didn't come with guard screws abs I can't get the drop slide to work. The instructions are not very good and there is no online support our video to watch.
Fantastic product & lovely company
We have bought two Sienas after having decided it was only fair that baby 2 got the same - which is a beautiful, functional & well-built cot. The latex mattress is also very good quality -plus the newer one is seamless, so very easy to change sheets on. I had a minor problem with the drop side (OK my child was a tad rough...) and the service I received was outstanding. I would definitely buy from them again.
Excellent Customer Service from Tasman Eco
I have 2 of the Siena cots, 2 of the latex mattresses plus a chest of drawers and a change table and wouldn't buy any other brand. Great quality products, recommended by Choice and the customer service from Tasman Eco is absolutely outstanding. If you have any problems with any of their products they come to your home and fix it or replace the product all free of charge. We have had them come out and replace our change table twice. They are also voluntarily offering free replacement of the drop side rails for the cots as there have been some re...ported problems as you can probably see from some of the reviews. I have not had any issues with my cots but i had the drop sides replaced anyway just in case. I have not yet found better customer service from anywhere, they stand behind the products they sell and are willing to come out to rectify anything they can. I love them! Looks great, recommended by Choice, great quality
Great products and unbeatable service
I have two Siena cots, two 4-drawer chests and a change table from the Tasman Eco range and I couldn't be happier with the quality. Most of all though I wanted to give the company a good rap for their service. The drop side on one of my cots broke after I lowered the mattress base and when I called the company they sent out a rep the next day to check it out. He fixed it immediately and told me the problem was because the shop I bought it from had sold me the wrong mattress which interfered with the drop mechanism. He then called the shop and m...ade them replace the mattress free of charge with a brand new Tasman Eco mattress, even though the one I had was now 6 months old. Very happy with Tasman Eco - obviously, as I bought more of their products for my second child :) Quality, style, excellent customer service
We called in for a drop side issue after 2 ys of purchase, though we only moved the drop side for a handful times. The guy named David came onsite n found out that we are using the wrong bolts for locking the side. Most of the companies by then will charge customers for replacing the part. But Tasman Eco changed a new drop side for free n explain/demo to me the improved design n how to use it properly. Fantastic customer services! I would definitely recommend it.
great services, quick response
Excellent Customer Service
I recently called Tasman Eco regarding an issue I was having with the drop side of my son's cot. A repair person came out to look at the cot and informed me that the issue was due to the wrong size mattress being sold to me with the cot when I purchased it 18months earlier. Despite this, Tasman Eco replaced the damaged drop side with a new one and then also replaced my old mattress (not a Tasman Eco mattress) with a new Tasman Eco mattress - all free of charge and on the spot. At all times, repair & customer service staff were friendly and very professional.
Reliable, prompt, friendly and professional
After Sales Service
We had purchased a Tasman Eco cot a couple of years ago and we recently started experiencing some difficulty with the side rail. We contacted SJC Brands who in turn booked us in for a visit from one of their technicians.
The technician called us in the morning and provided us with an estimated time. Dave arrived spot on time. He had a look at our cot and identified the problem. He fixed the issue and corrected it so that it was unlikely to occur again in the future. Dave also took the time to explain how the damage occurred and further advis...ed us how we can prevent this from happening again. We spoke about the company he worked for and he was glowing in his praise for that organsiation. He advised that they understood how important such furniture was to parents and that they do their best to correct any issues that arise promptly. They invest their money in providing a great service as opposed to advertising. This in turn generates referrals from existing clients (like myself) and advertising is not required. We were very impressed with them and hence this review. You do not often come across companies that are prepared to send their staff out at such short notice and resolve a matter so quickly and efficiently. I would strongly recommend strongly SJC Brands and their Tasman Eco cots to anyone who wants piece of mind that, should they be unfortunate to have to make a claim against their warranty, their after sales service experience will be a pleasant one and not one of failed visits and endless phone calls. Service - one phone call, one visit, problem solved quickly and effiiciently
Great cot, excellent customer service and warranty
I would 100% recommend this company and this cot.
I have a Tasman Eco sienna cot and matching change table. We had some issues with the
drop side since we assembled the cot. I called the place of purchase and was told they would forward the issue onto the company. However, i didnt hold my breath as i assumed they would say i needed to send the cot in if any repairs needed to be done, something that is quite impossible really. So I must say I was pleasantly surprised to receive a phone call from Tasman Eco saying they would arrange for someon...
Questions & Answers
Can the cot go lower then the displayed picture ?
Yes it can. It has two levels to place the mattress.
Please tell Brad on his review to contact the store as they have sold him the wrong mattress and he needs to get the correct size as is dangerous for his child.
Where do I get the screws for this cot i had them for my first child and brought in 2009 and can't find them and am due withy second in 6 weeks?
Hi, where did you buy the cot? They may be able to order in new ones for you, otherwise try emailing firstname.lastname@example.org & they should be able to help.
I would definitely try calling Tasman Eco, they always provide such wonderful service, I'm sure they would be able to help :)
Yeah I did that and they are sending me out new screws thanks ☺️
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