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TAXIBOX
4.8 from 697 reviews

Reviews

4.8

697 reviews
5
(622)
4
(49)
3
(13)
2
(5)
1
(8)
  • Customer Service
    4.9 (255)
  • Job Satisfaction
    4.9 (212)
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Reviewer Photos & Videos

Kelli

KelliGreater Melbourne (Outer), VIC

Fabio the Fabulous

published

Fantastic service and fastidious placement of the three Taxiboxes. Fabio was Super friendly and He genuinely cared about his work.
What a delightful experience- thank you.
Looking forward to the pickup experience.

Customer Service
Job Satisfaction
Service TypeOn-Site Storage
Office LocationMelbourne North (Brunswick)
See all answers
Andrew S.

Andrew S.Sydney, NSW

  • Verified customer

Exactly as advertised

published

You get what you pay for and it's efficient, easy to use and no fuss. We ordered the box to arrive and were able to give Taxi Box enough information to make filling it up seamless. Then when I needed it back after two months it came I emptied it and they left! You can tell the effort it has taken Taxi Box to make this process seamless.

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationSydney East (Erskineville)
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Review collected in partnership with Taxibox

David Ward

David WardSouth East Queensland, QLD

  • Verified customer

A fantastic company

published

From the start, Taxibox made the whole process so easy. They did everything they said & on time. We were always made welcome & when we needed to access the box on-site, it was ready for us without any concern. We will definitely use them again & again.

Customer Service
Job Satisfaction
Service TypeOn-Site Storage
Office LocationBrisbane (Hendra)
See all answers

Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

Mette Jakobsen

Mette JakobsenSydney, NSW

Fantastic service!

published

If I could give a reward for best customer service ever, I would! Great service, speedy response to emails and fun, warm communication. This made my move much easier and I can’t recommend Taxibox highly enough!

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationSydney Central (Wentworth Point)
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Suba

SubaGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent service! Top class!!

published

It was an extremely good service. The customer service people were very helpful, and the process itself was very easy. The box was delivered straight to my front yard, and once we had loaded our items into the storage box, it was taken to the storage dock. And when we wanted the items back, I just requested re-delivery, and It was done! I even got a free month storage at the end!

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationMelbourne North (Brunswick)
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John Checkley

John CheckleyGreater Melbourne (Outer), VIC

  • Verified customer

Great concept!

published

We have used taxi box for a number of years and having a location near us it’s been great. Unlike other self storage you do not have 24 hour access, so if that is something you need then tis will not suit you.

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage and On-Site Storage
Office LocationMelbourne South-East (Braeside)
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Review collected in partnership with Taxibox

Barbara

BarbaraSouth East Queensland, QLD

Fantastic for interstate move!!

published

Fast efficient service all round from the customer service team to the delivery drivers. Great to deal with nothing was to much trouble, highly recommend and would use again & again.

Customer Service
Job Satisfaction
Service TypeMoving Interstate
Office LocationMelbourne South-East (Braeside)
See all answers

The reviewer stated that an incentive was offered for this review

  • Verified customer

Took extra money from credit card

published

Delivery guy was awsome but after a big move went to get some dinner only to find my card was in debit because someone decided to take a payment that they shouldn't have was not happy at all

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationBrisbane (Hendra)
See all answers
2 comments
Taxibox
TAXIBOX T.Taxibox
Taxibox
TAXIBOX T.Taxibox

Review collected in partnership with Taxibox

Jayson B.

Jayson B.South East Queensland, QLD

  • Verified customer

Excellent experience would highly recommend it

published

Great customer service. Clean modern equipement. Nothing was to much trouble. Used the company for 3 years would highly recommend it. Good location close to the city airport and Brisbane highways

Service TypeOn-Site Storage
Office LocationBrisbane (Hendra)

Review collected in partnership with Taxibox

Charlie

CharlieSouth East Queensland, QLD

Ideal storage solution

published

This was helpful when I had to leave and put my stuff in storage was fairly priced and well managed my furniture stayed safe for over two year and I’m greatful

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationBrisbane (Hendra)
See all answers
Zarita L.

Zarita L.Sydney, NSW

  • Verified customer

Taxi box review

published

I would like to thank Taxi Box for their service for the past 10 mths. They have been very responsive and have actioned my request within their deadline and super supportive. I would recommend them to anyone. Also enjoyed the free delivery service and great customer service.

Customer Service
Job Satisfaction
Service TypeOn-Site Storage
Office LocationSydney East (Erskineville)
See all answers

Review collected in partnership with Taxibox

Stress Free

published

Arrived on time and picked up on time. Very stress free storage. Highly recommend and have seen a lot of yellow boxes around of late. Word is definitely getting around.

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationSydney Central (Wentworth Point)
See all answers
chylld1

chylld1Sydney, NSW

  • 31 reviews
  • 16 likes
  • Verified customer

As good as it can be

published

Every single taxibox drop-off and pick-up went smooth as butter. The drivers were always friendly and placed each box exactly where I needed it. Loading and unloading was a piece of cake. Most importantly, no items were damaged in any of the boxes!

Would not hesitate to use again.

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationSydney Central (Wentworth Point)
See all answers

Review collected in partnership with Taxibox

Fast, easy, convenient.

published

Love the tracking function. Friendly driver. The box fit plenty inside! Huge relief not to have to drive around town moving things and just deal with our excess items later.

Customer Service
Job Satisfaction
Service TypeOn-Site Storage
Office LocationMelbourne South-East (Braeside)
See all answers
Gobsmacked

GobsmackedSouth East Queensland, QLD

I've never had service like it!

published

It's like every facet of the Taxibox business was tweaked for customer service, from the funky intro music on the phone, the texts, the unexpected Spotify playlist, & amazing personal service.

Customer Service
Job Satisfaction
Service TypeOn-Site Storage
gary55wands

gary55wandsGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Service provided as stated no Complaints.

published

Delivery was on time as was redelivery, NO fuss. Account were very good.

Customer Service
Service TypeMobile Self-Storage
Office LocationMelbourne South-East (Braeside)

Review collected in partnership with Taxibox

  • Verified customer

Perfect storage solution

published

Thus service is consumer oriented. They have very good processes in place, There online portal is very easy to use. Staff were always helpful. I would recommend This organisation and would use again If the need arose.

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage and On-Site Storage
Office LocationSydney East (Erskineville)
See all answers

Review collected in partnership with Taxibox

  • Verified customer

Fabulous!!

published

Really excellent customer service & a great storage option. Contents from my entire home were stored for almost 2 years and came out in perfect ‘as new’ condition. I would definitely recommend!

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationMelbourne South-East (Braeside)
See all answers

Review collected in partnership with Taxibox

Peter T.

Peter T.Greater Melbourne (Outer), VIC

Exactly what was needed!

published

We needed something to help us declutter our house during open for inspections and didn’t want to spend a fortune transporting and storing our items at a storage facility. Our Taxibox arrived on time and without a hitch. We live at the top of a very steep driveway, but that was no problem for the team. They even went to the trouble making sure the box was chocked so it was completely level. Great job Taxibox!

Customer Service
Job Satisfaction
Service TypeMobile Self-Storage
Office LocationMelbourne South-East (Braeside)
See all answers
Phil

Phil

  • 2 reviews

Perfect service

published

So far the service provided by Taxibox has been top notch. Frequent contact via SMS to ensure customers know exactly what is going on. Came to me highly recommended and I pass on the same.

Customer Service
Service TypeOn-Site Storage
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Questions & Answers

Kash R.

Kash R.asked

I'm not moving interstate and I don't need storage. Are you able to help me get my belongings from Engadine to liverpool.

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi Kash,

We can certainly help with arranging a direct move of your TAXIBOX from one property to another - trust that we've got a solution for every need!

We'd love to run through the finer details with you if you could reach out to our team on 1300 87 60 87, or you can visit our website at https://www.taxibox.com.au/booking/ for a customized quote.

Kind Regards,
TAXIBOX Team.

L Roch

L Rochasked

Can we use taxi box to store all house hold items and furniture while our floors are being sanded? Would the taxi box stay onsite or be taken to storage?

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi L Roch,

Sounds like you have some fun renovating coming up! Great news is that the choice is yours! You can have your TAXIBOX packed and returned to our facility OR, if you’d like to keep your TAXIBOX on site, we’ve recently introduced our brand-spanking-new on-site steel TAXIBOX that is designed to stay at your place ‘till the job is done. The benefit of the on-site TAXIBOX is that you can have your TAXIBOX right outside your front door which clearly means that you can wake up at the crack of dawn and give it a bit of TLC if you feel the need! Alternatively, you can store your TAXIBOX at our facility. Either way, the choice is yours.

For further info, please call our TAXIBOX team members on 1300 87-60-87 or if you’d like an instant quote or ready to book check out www.taxibox.com.au/booking.

Kind Regards,
TAXIBOX Team

Caz

Cazasked

Is taxibox available in WA? Im looking at relocating to Perth. The website doesn't accept the postcode. But on the website it does say across Australia, and theres a cartoon of a taxibox traveling east coast to west. Does this booking have to be made over the phone?

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi Caz,

Excellent question. We're only on the Eastern Seaboard (for now), so wouldn't be able to get out to Perth. Apologies if our illustrations led you up the garden path!

Best of luck with your relocation, we hope you enjoy WA!

Kind regards,
TAXIBOX Team

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