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- 4 reviews
- 5 likes
- Verified
Won’t go the extra mile -literally
Nice call centre staff but management POOR! Spent time filling info, got quote approved. When they called the following day the management refused to come to our area, despite us falling in the postcode and metro. Said we were outside the border (600m) and would not service area. We also offered additional payment, but they obviously don’t need the business. Wasted 2 days of my time.
- Moving Interstate
500m from boundary, I’d say that isn’t exactly customer focus.
Hi Cat,
We’re really sorry to hear you feel that way – our customers are always at the top of the priority list though it can be hard to strike a balance accommodating deliveries outside of the Melbo...
Read moreurne metro area with being able to still make our other booked deliveries each day. We’re also working hard to grow our fleet of trucks and would love to service a bigger area in the future if we’re able.
Unable to provide service on a booked date
I have booked taxibox online before Christmas to move interstate, on the dates that the website says spots available. Contacted them to try to finalise my booking and payment the next day and was told the sales Team was busy as it was near Xmas and will return my call ASAP. Did not receive a call until a week later and was told they can no longer deliver on the day I requested.
Questioned further as even today the website still shows those dates I booked was available, and was told that they have reserved the slots for other customers to retur...
- Moving Interstate
Hi Mch,
Thanks for your honest feedback and apologies for the delay in responding we wanted to gather a bit of detail on the situation. ...
Read more Totally hear your frustration around not being able to grab your preferred date of delivery and we’re sorry we couldn’t make that happen. It is an exceptionally busy period for us at the moment so it’s not always been possible for us to accommodate every booking request. After receiving your booking request overnight, our team gave you a buzz the following morning and left a voicemail. Putting our hands up to the next issue, in that we weren’t able to handle your call back that same afternoon – our sincere apologies for this. The timing wasn’t helped by throwing Christmas and public holidays into the mix either, with our conversation not taking place until the next business day, a few days later. To give a bit more detail, online booking forms are only a request - availability tends to be a bit of a moving target and your booking is only finalised once we’ve chatted to you over the phone. We’ve tried to make this as clear as possible for the customer once they hit submit on website, since transparency is key for us. In light of the Christmas craziness, we’ve had to keep spots reserved for our existing customers to allow for their belongings to be returned. That being said, we understand this can be misleading for new customers and we’re going to work on fixing this to avoid this situation again. We are sorry to have let you down on this occasion but thank you for taking the time to leave us some feedback that we can take away and use to improve our customer experience in the future. Kind Regards, TAXIBOX Team
- 3 reviews
- 1 like
Would not recommend them to anyone - Update
There have been some developments since my first one star posting.
Taxibox has been in touch and a very polite lady explained why Taxi box has issues with delivering boxes just over the NSW when it will happily transport them to its interstate depot in Sydney. The reason make sense but it is a pity that the Taxibox website is less transparent about it’s interstate capability.
I have had to organise a double move now having found a drop off point for my boxes on the Qld side of the border and another set of removalists, at my own expense, to p...
- Moving Interstate
- On-Site Storage
Hi Phil,
Thanks for chatting through your concerns with the team and appreciate the update across the multiple reviews....
Read more We know it’s been a frustrating experience and as it’s important that your time storing with us remains positive, we’ve stepped a little outside of our normal processes and made it our mission to help make your re-delivery run as smooth and stress free as possible. Being totally transparent around our communication is something we hold near and dear, though we’re sorry if you feel we might have fallen short. Our interstate service works in a more unique way given that it runs express between our facilities and the trucks used aren’t fitted with the same offloading capabilities to make any stops along the way. It’s not normally required that we’d need to provide detail around the internal logistics of our interstate transport (and possibly a little information overload) however we’re more than happy to clarify this for our customers should there be any need. We’re incredibly glad to have been of help arranging your re-delivery and look forward to seeing you next week. Kind Regards, TAXIBOX Team.
Awful experience
They added to the stress of moving the price was different on the web from the actual a hidden cost you don't find out about until you pay. I won't be back.
- Moving Interstate
Hi D.P.C - thanks for your review. We agree that it would be awful and unfair for us to charge a cost that's different to what's on the web. Would you be able to share what this cost was and how it di...
Read moreffers on the web? We've always prided ourselves on having the most transparent pricing in the industry (see www.taxibox.com.au/booking for instant pricing for our services) and will absolutely fix it for you if we've miscommunicated or led you astray. Very much looking forward to your response.Hi Again,
Realise we haven't yet heard back, but we've been searching through our review link emails to try and match whom this might be and we think (pretty confident - but you never know!) that we ...
Read moreknow what this is in relation to - for the sake of your absolute privacy, we won't mention any personal details, but would at least like the opportunity to respond to what we think is the comment around hidden fees.
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Questions & Answers
What is the clearance for Taxibox in a basement car park
Hi Thea,
Great question - we'd just require a minimum height clearance of 2.3m to be able to place your TAXIBOX inside the basement carpark!...
Read more Kind Regards, TAXIBOX Team.
Hello!
I'm trying to book a Taxibox for moving purposes.
I'm moving from Melbourne to Sydney on the 14th of March.
I'm trying to get a taxibox delivered to my address (on-street parking) on the 12th of March - I'll be on site to receive it.
I don't know my future address on Sydney yet, so I've put down Sydney - 2000 as the delivery address.
When trying to book the taxibox, I get this greyed out box in the "Delivery dates" form, and I can't proceed further. Am I doing something wrong?
Thank you for the support!
Cheers,
Hi Bernardo, sorry to hear you've had some issues making your booking! We're a little unsure why you're unable to select your preferred dates without knowing all the details, though it could be that w...
Read moree don't service your area on a Saturday. Please feel free to book directly with the team on 1300 87 60 87 so that we can help get everything sorted for you!
good reviews,do you ship containers overseas to aukland nz?
Hi Dave! We don't currently ship overseas but we have some friends that may be able to help! Hit us up on 1300 87 60 87 if you're still looking for a referral. Kind Regards, TAXIBOX Team
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Hi Cat,
We’re really sorry to hear we weren’t able to deliver to you on this occasion. While we hate having to let anyone down and there are areas in the business where we exercise discretion to make...
Read more magic happen, delivery zones Is a tricky one for us, balancing traveling as far as we can with the need to make sure we’re able to also make our other booked deliveries each day.