Took extra money from credit card
Delivery guy was awsome but after a big move went to get some dinner only to find my card was in debit because someone decided to take a payment that they shouldn't have was not happy at all
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Box and delivery are great, transparency of fine details was poor
Actual box, delivery and delivery drivers were excellent. Transparency of the finer details such as billing, costs, IMPORTANT details severely lacked and could be described as somewhat deceiving. Likely wouldn’t use Taxi Box again in the future.
- Mobile Self-Storage
Hound you with calls and emails when your payment is late. Charge an extra $20 when payment is late by 7 days which is fair enough, but when the shoe is on the other foot????!!!
They had audacity to ask me after an interstate delivery whether it was ok to Pick the empty Taxibox up a week later, that was sitting on my driveway!!! I asked If I would be compensated for that. ANSWER NO
Also for refund on monthly payments after interstate delivery, I had to chase them up for the refund and conveniently they don't charge pro-rata per day, but ...per week????? Also had to fill in email forms for them to process this through a bank account, rather than just refunding on the card that had been used for monthly payments. "JUST ANOTHER EXAMPLE OF COMPANY TAKING THE JOKE AND MAKING THINGS AS INCONVENIENT AS POSSIBLE WHEN THEY HAVE TO REFUND/OR PUT THEMSELVES OUT WITH PICK UPS"
Service is great, but security is questionable.
Cant fault the service and reliability of Taxibox. When moving from the south of Melbourne to South east the move was made easy by Taxibox. I do however question the security of their storage facility due to some items going missing from my box, so id suggest anyone contemplating using the service to supply their own HIGH QUALITY padlocks to avoid anyone else accessing them and also do your own itemization form for when you unpack. Lesson learnt
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Convenience but at a cost!
It certainly made life easier having the storage unit brought to us to pack and returned when we were ready to get our belongings back, however, a massive downside is that you never get to see where your belongings are being stored.
When we got our taxiboxes back we were enormously disappointed to find many items inside the taxiboxes had gone mouldy and needed to be thrown out (including a brand new doona still in its packaging and a whole lot of photos in frames). Some items were even wet, which is not what you expect when you have outlaid the best part of $5000 to have your goods stored.
Sadly despite the convenience, I would never use taxibox again.
Questions & Answers
Do you move between melb and Perth outer suburbs
Hi Ed! Currently we only service Melbourne, Sydney and Brisbane city and metropolitan area. Watch this space though!
Kind Regards, TAXIBOX TEAM
We are moving interstate . Melbourne to Cairns . Can taxibox deliver from Melboune - Cairns?
i need :
we deliver - you pack - we move
Hi Renee, sadly we don't operate in sunny Cairns! At this stage our services are in Melbourne, Sydney and Brisbane. Kind Regards, TAXIBOX Team
Hi, we have about 6 very large plants which won’t fit in a car. Can we move them in a taxi box?
Hi Sarah ,
Yes .....I think you could so long as you maybe packed blankets around the bases so as to support and stop them moving around . Our 2 boxes were taken away to storage for a while and returned and seriously hardly a thing was out of place inside !
Yep, depends on height - I think the box is about 2.2 metre high approx. so if they’re shorter than that they would be very suitable. Just need to make sure they don’t fall over somehow, maybe lash them together & pack things around the bases like Charles said a/a. Bloody good service, cost effective and efficient too!
Hi Sarah! We totally get it, plants are like babies right!? We don't recommend storing plants in a TAXIBOX as they will obviously go without sunlight and water for that period of time so we can't promise they'll come out alive (as sinister as that sounds). That being said we have had customers pop them in for a quick move but as the others have said just make sure they are nice and secure for transit. Kind Regards, TAXIBOX Team
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