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TAXIBOX
4.8 from 908 reviews · View Statistics
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Reviews

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  • Verified

Took extra money from credit card

published

Delivery guy was awsome but after a big move went to get some dinner only to find my card was in debit because someone decided to take a payment that they shouldn't have was not happy at all

Job Satisfaction
3/5
Customer Service
3/5
Taxibox
TAXIBOX T.Taxibox
Taxibox
TAXIBOX T.Taxibox
Taxibox
TAXIBOX T.Taxibox
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Sam
SamQueensland
  • 2 reviews
  • 1 like

Box and delivery are great, transparency of fine details was poor

published

Actual box, delivery and delivery drivers were excellent. Transparency of the finer details such as billing, costs, IMPORTANT details severely lacked and could be described as somewhat deceiving. Likely wouldn’t use Taxi Box again in the future.

Incentivised Review No
Service Type
  • Mobile Self-Storage
Taxibox
TAXIBOX T.Taxibox
Taxibox
TAXIBOX T.Taxibox
Dave P
Dave PSouth East Queensland, QLD
  • 2 reviews
  • Verified

Terrible experience

published
Taxibox
TAXIBOX T.Taxibox
Crikeym8
Crikeym8melbourne
  • 6 reviews
  • 8 likes
  • Verified

Service is great, but security is questionable.

published

Cant fault the service and reliability of Taxibox. When moving from the south of Melbourne to South east the move was made easy by Taxibox. I do however question the security of their storage facility due to some items going missing from my box, so id suggest anyone contemplating using the service to supply their own HIGH QUALITY padlocks to avoid anyone else accessing them and also do your own itemization form for when you unpack. Lesson learnt

Taxibox
TAXIBOX T.Taxibox
Crikeym8
Crikeym8

Sorry , cannot comment as matter is being dealt with by police.

Taxibox
TAXIBOX T.Taxibox
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Api2010
Api2010Sydney
  • Verified

Convenience but at a cost!

published

It certainly made life easier having the storage unit brought to us to pack and returned when we were ready to get our belongings back, however, a massive downside is that you never get to see where your belongings are being stored.

When we got our taxiboxes back we were enormously disappointed to find many items inside the taxiboxes had gone mouldy and needed to be thrown out (including a brand new doona still in its packaging and a whole lot of photos in frames). Some items were even wet, which is not what you expect when you have outlaid the best part of $5000 to have your goods stored.

Sadly despite the convenience, I would never use taxibox again.

Taxibox
TAXIBOX T.Taxibox
Taxibox
TAXIBOX T.Taxibox

Questions & Answers

Ed d
Ed dasked

Do you move between melb and Perth outer suburbs

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi Ed! Currently we only service Melbourne, Sydney and Brisbane city and metropolitan area. Watch this space though!
Kind Regards, TAXIBOX TEAM

Renee
Reneeasked

We are moving interstate . Melbourne to Cairns . Can taxibox deliver from Melboune - Cairns?

2 answers
Renee
Renee

i need :
we deliver - you pack - we move

Taxibox
TAXIBOX T.Taxibox

Hi Renee, sadly we don't operate in sunny Cairns! At this stage our services are in Melbourne, Sydney and Brisbane. Kind Regards, TAXIBOX Team

Sarah
Sarahasked

Hi, we have about 6 very large plants which won’t fit in a car. Can we move them in a taxi box?

3 answers
Charles Morgan
Charles Morgan

Hi Sarah ,
Yes .....I think you could so long as you maybe packed blankets around the bases so as to support and stop them moving around . Our 2 boxes were taken away to storage for a while and returned and seriously hardly a thing was out of place inside !
Charles

Andrew
Andrew

Yep, depends on height - I think the box is about 2.2 metre high approx. so if they’re shorter than that they would be very suitable. Just need to make sure they don’t fall over somehow, maybe lash them together & pack things around the bases like Charles said a/a. Bloody good service, cost effective and efficient too!

Taxibox
TAXIBOX T.Taxibox

Hi Sarah! We totally get it, plants are like babies right!? We don't recommend storing plants in a TAXIBOX as they will obviously go without sunlight and water for that period of time so we can't promise they'll come out alive (as sinister as that sounds). That being said we have had customers pop them in for a quick move but as the others have said just make sure they are nice and secure for transit. Kind Regards, TAXIBOX Team

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