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TAXIBOX
4.8 from 917 reviews · View Statistics
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Reviews

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Martin B
Martin BSydney, NSW

Unhappy with re-delivery / resolved

published

Had concerns about the driver’s attitude and bad language. Now resolved via mediation. Taxi box staff took my concerns very seriously and addressed my complaint. I will use Taxibox again.

Job Satisfaction
3/5
Customer Service
3/5
Taxibox
TAXIBOX T.Taxibox
Wayne Richardson
Wayne RichardsonGreater Melbourne (Outer), VIC
  • Verified

There is bigger boxes or pods for cheaper

published

Still waiting for all but 5 days of the month's payment to be refunded, was told an email would be sent the day the empty box arrived back at depot.

Job Satisfaction
4/5
Customer Service
3/5
Taxibox
TAXIBOX T.Taxibox
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Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

Adams Apple
Adams AppleSouth East Queensland, QLD

Convenient but you pay for it

published

Best parts were, drop off & pick up, all the in between just business as usual, friendly on the outer layer but the inner is doesn’t really care much about loyalty, rented for 6 months (that’s a long time for such service) not one ice cream (or small discount) was offered....over all, great idea at a price if you can afford it.

Job Satisfaction
4/5
Customer Service
4/5
Taxibox
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Taxibox
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Phil
PhilSouth East Queensland, QLD
  • 2 reviews

Would not recommend them to anyone - Update

published
Job Satisfaction
3/5
Customer Service
3/5
Taxibox
TAXIBOX T.Taxibox
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  • Verified

Took extra money from credit card

published

Delivery guy was awsome but after a big move went to get some dinner only to find my card was in debit because someone decided to take a payment that they shouldn't have was not happy at all

Job Satisfaction
3/5
Customer Service
3/5
Taxibox
TAXIBOX T.Taxibox
Taxibox
TAXIBOX T.Taxibox
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TAXIBOX T.Taxibox
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CathV
CathVSydney, NSW
  • 2 reviews
  • Verified

Great service. Containers a bit small

published

Great & easy service. Removalists I booked via the service did a good job. The only reason for the 3 star is that the containers were a bit small (my 2.5m lounge couldn’t fit) and I had to organise another service (more $$) at the last minute. I wished I had been told about the containers size restrictions.

Job Satisfaction
3/5
Customer Service
4/5
Taxibox
TAXIBOX T.Taxibox
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John B
John BSydney, NSW

Box is flimsy, service was good

published
Job Satisfaction
3/5
Customer Service
5/5
Taxibox
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John B
John B
Taxibox
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Sally
Sally
  • 4 reviews
  • 10 likes
  • Verified

Overall the experience was ok, but I would not use the service again.

published

Storage was fine, I had two Taxibox's stored for around 14 months. Contents were clean and dust free when I opened them and there was no damage. I had a bad experience with the driver & early pickup on delivery of a box back to me - I contacted Taxibox via two separate channels (a direct email and via their website) and received no response to either, so I'm not really sure they care about feedback unless it's positive. Overall the experience was ok, but I would not use the service again.

Job Satisfaction
4/5
Customer Service
2/5
Taxibox
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Taxibox
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Taxibox
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30 minute notice not given, had to pay for extra time

published
Job Satisfaction
4/5
Customer Service
4/5
Taxibox
TAXIBOX T.Taxibox
Kaz
Kaz
Taxibox
TAXIBOX T.Taxibox
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MishB
MishBGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 5 likes

Fantastic ... until it’s time to finish up

published
Job Satisfaction
5/5
Customer Service
3/5
Taxibox
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Sam
SamQueensland
  • 2 reviews
  • 1 like

Box and delivery are great, transparency of fine details was poor

published

Actual box, delivery and delivery drivers were excellent. Transparency of the finer details such as billing, costs, IMPORTANT details severely lacked and could be described as somewhat deceiving. Likely wouldn’t use Taxi Box again in the future.

Incentivised Review No
Service Type
  • Mobile Self-Storage
Taxibox
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Taxibox
TAXIBOX T.Taxibox
Rob Lawther
Rob LawtherGreater Melbourne (Inner), VIC

Well organised service but.....

published

Taxibox are well organised with a good service.
Their prices are reasonable value.
I was happy with everything except the redelivery of my boxes for unpacking.
They were going in our newly paved and sealed bluestone driveway. I was going to put down ply to cover the paving when the truck got there. I went inside for 5min and the truck driver arrived and drove straight in over the paving, leaving black tyre marks were he turned. I was not happy to say the least. Luckily I got the cover on for the remaining boxes to limit the damage.
My advice, leave really clear instructions or you may get the same uncaring driver that I did.

Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationMelbourne South-East (Braeside)
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TAXIBOX T.Taxibox
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Ben
BenSouth East Queensland, QLD
  • 2 reviews

Pretty good.

published

It’s ok - I love the concept but service has been a bit clunky on numerous occasions now. They aren’t too gentle with the boxes as they’ll tell you either - had a guitar inside one meet its demise recently.

Service Type
  • Mobile Self-Storage
Office LocationBrisbane (Hendra)
Taxibox
TAXIBOX T.Taxibox
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TAXIBOX T.Taxibox
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Dave P
Dave PSouth East Queensland, QLD
  • 2 reviews
  • Verified

Terrible experience

published
Taxibox
TAXIBOX T.Taxibox

Shame area of delivery is Sydney only

published

Great looking service but shame it stops at Penrith. No coverage in blue mtns. Would have lijed to use the service.

Taxibox
TAXIBOX T.Taxibox

Questions & Answers

Interiors-are-me
Interiors-are-measked

Hi Taxi box with the storage facility - I am looking to store valuable lounge and bed/mattress and other household items for 3 months, what about the humidity and temperature and ensuring the items stay mildew and mould free - what do you suggest ?

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi there, great question! To reassure you, one of the most popular uses for TAXIBOX is the situation you’re describing, with (literal) stacks of other customers storing mattresses and personal effects short or long term. Our boxes are made from a breathable engineered timber and stored in a well ventilated facility chillin with all of their TAXIBOX friends. For extra piece of mind we recommend a mattress protector (available in our box shop on the website) and making sure no liquids are stored inside. Hope this helps, Kind Regards, TAXIBOX Team.

Ed d
Ed dasked

Do you move between melb and Perth outer suburbs

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi Ed! Currently we only service Melbourne, Sydney and Brisbane city and metropolitan area. Watch this space though!
Kind Regards, TAXIBOX TEAM

Renee
Reneeasked

We are moving interstate . Melbourne to Cairns . Can taxibox deliver from Melboune - Cairns?

2 answers
Renee
Renee

i need :
we deliver - you pack - we move

Taxibox
TAXIBOX T.Taxibox

Hi Renee, sadly we don't operate in sunny Cairns! At this stage our services are in Melbourne, Sydney and Brisbane. Kind Regards, TAXIBOX Team

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