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TAXIBOX
4.8 from 991 reviews · View Statistics
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Reviews

4.8
297 reviews
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  • Verified

Lost box of crockery

published

Boxes of crockery & furniture did not need to go far, just from the upstairs to the downstairs garden where the Taxibox remained for less than a week whilst the floors were polished. Now one box of fine china for entertaining is missing. It was a small move and most everything fitted into one T/b. It is not far from my upstairs to downstairs via the footpath.
T/box say they have asked the two sets of removal men if they know anything about my box. Unsurprisingly, they don't. One of them has gone off with my box. Boxes don't just disappear and there are no hidden boxes here. T/b is so far offering nothing. What is the system of compensation?
Number your boxes and furniture and count them all going in and out.

Job Satisfaction
1/5
Timeliness
4/5
Customer Service
1/5
Incentivised Review No
Service Type
  • On-Site Storage
Office LocationSydney Central (Wentworth Point)
Taxibox
TAXIBOX T.TaxiboxSend a private message
Dale A.
Dale A.
Taxibox
TAXIBOX T.TaxiboxSend a private message
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Carissa
CarissaSouth East Queensland, QLD
  • Verified

Great storage, terrible customer service

published

Recently used 3 taxi boxes to store household items while renovating. The boxes were sturdy and the delivery driver exceptionally helpful. He did his best to make access easier for us.

Rates and Fees
4/5
Job Satisfaction
4/5
Timeliness
5/5
Service Type
  • On-Site Storage
Office LocationBrisbane (Hendra)
Taxibox
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The reviewer stated that an incentive was offered for this review

  • Verified

50/50

published

Very bad with response times after filling out the form that's required to get our stuff out. Both times taxobox ending up costing us more money. Dunno if would recommend however when at pick up the guy at the side was very helpful and it was easy to access and get it all done quickly - the stars is for the Champ at site

Timeliness
2/5
Customer Service
4/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationBrisbane (Hendra)
Taxibox
TAXIBOX T.TaxiboxSend a private message
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Review collected in partnership with Taxibox

  • Verified

Good service, room for improvements

published
Rates and Fees
4/5
Job Satisfaction
4/5
Timeliness
3/5
Customer Service
3/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationSydney East (Erskineville)
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  • Verified

Worst experience ever

published

I have used many Removalist companies recently. Taxibox was by far the worst experience. My items were basically “thrown”
Into the Taxibox’s with zero care. A stone table was completely cracked including matching chairs. Upholstery on lounges and chairs were ripped due to poor packing. Outdoor furniture was broken. Boxes were smashed. Boxes of fine China were broken. The entire experience resulted in 80 per cent of my furniture was damaged. When I emailed to notify them they refused to help and kept using excuses.

Rates and Fees
3/5
Job Satisfaction
1/5
Timeliness
3/5
Customer Service
1/5
Incentivised Review No
Service Type
  • On-Site Storage
Office LocationSydney East (Erskineville)
Taxibox
TAXIBOX T.TaxiboxSend a private message
Taxibox
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Review collected in partnership with Taxibox

Cat
CatPerth
  • 4 reviews
  • 5 likes
  • Verified

Won’t go the extra mile -literally

published

Nice call centre staff but management POOR! Spent time filling info, got quote approved. When they called the following day the management refused to come to our area, despite us falling in the postcode and metro. Said we were outside the border (600m) and would not service area. We also offered additional payment, but they obviously don’t need the business. Wasted 2 days of my time.

Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Service Type
  • Moving Interstate
Office LocationMelbourne South-East (Braeside)
Taxibox
TAXIBOX T.TaxiboxSend a private message
Cat
Cat

500m from boundary, I’d say that isn’t exactly customer focus.

Taxibox
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Unable to provide service on a booked date

published
Job Satisfaction
1/5
Customer Service
3/5
Incentivised Review No
Service Type
  • Moving Interstate
Taxibox
TAXIBOX T.TaxiboxSend a private message
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Beth
BethGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes
  • Verified

Basic but don’t expect delivery outside CBD

published

I had a storage box while selling my house. I moved 1 hour away from the storage facility to Geelong. I was told they couldn’t possibly deliver to Geelong even though I offered to pay extra per KM. I also couldn’t access the box during lockdown to empty it so was paying $120 a month for over 6 months to store a few boxes. It was really hard to find a moving company willing to do it for me and that resulted in me only receiving one quote for over 1500 dollars to pick up the items and deliver.
I’m so angry about this because I was not told that delivery to Geelong was out of scope when initially booking.
Anyway now it’s finally empty and I’ll never use them again.

Job Satisfaction
1/5
Customer Service
2/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationMelbourne North (Brunswick)
Taxibox
TAXIBOX T.TaxiboxSend a private message
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  • Verified

Great storage option

published

A flexible storage option, easy to set-up and easy to arrange for access. The only issue I had was in arranging delivery back where the website said there were slots but this turned out to be incorrect. The team eventually worked with me to get a solution.

Customer Service
4/5
Incentivised Review No
Service Type
  • On-Site Storage
Office LocationSydney East (Erskineville)
Taxibox
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Review collected in partnership with Taxibox

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Simple and affordable

published

The service was amazing from the ordering process to receiving the taxibox and then through to delivery at the other end. All staff were really helpful and friendly at all times and accommodated a change to my schedule easily.

Job Satisfaction
4/5
Customer Service
5/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationMelbourne South-East (Braeside)
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Luke Parris
Luke ParrisSouth East Queensland, QLD
  • Verified

Super flexible, very patient, top rated!

published

Looked after my precious belongings, were patient and flexible and very attentive to my needs. Would recommend to anyone looking to store and transport their belongings.
Had my belongings with them for over a year with no issues.

Job Satisfaction
5/5
Customer Service
4/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationBrisbane (Hendra)
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Review collected in partnership with Taxibox

suse
suseGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Very well done.

published

Staff were very friendly and helpful, would recommend this facility. Easy to contact via phone. However did have difficulty with online contact and forms. All staff went out of their way to assist.

Service Type
  • On-Site Storage
Taxibox
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Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

Storage Providers

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Ann Johnson
Ann JohnsonGreater Melbourne (Inner), VIC
  • Verified

Great service and communication

published

Staff were friendly and efficient. My only disappointment was I wanted a mid week delivery and pickup and in order to get the midweek discount the 2 boxes sat empty in my driveway for 4 days.

Job Satisfaction
5/5
Customer Service
5/5
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationMelbourne South-East (Braeside)
Taxibox
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Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

andy86
andy86Sydney, NSW
  • Verified

storage made simple

published

We kept the Taxi Box on our property to solve our storage dilemma for a short period of time. So convenient, so easy! The only trap is they do not yet alert you by email (was promised they would do this 5 days in advance) to the collection date in case you forgot and you have to pay another month to retain it or they arrive to take it away and then you have to pay more!

Incentivised Review No
Service Type
  • On-Site Storage
Taxibox
TAXIBOX T.TaxiboxSend a private message
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Review collected in partnership with Taxibox

Rebecca
RebeccaGreater Melbourne (Metropolitan), VIC

Fantastic concept and follow through

published

Absolutely loved this service! Only reason not 5 stars is the fact they are closed on Late sat and Sunday when customer service should be contactable to amend bookings for Monday!
Andrew was great and very friendly !
Thanks so much Taxibox

Job Satisfaction
5/5
Customer Service
4/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
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Questions & Answers

Thea C.
Thea C.asked

What is the clearance for Taxibox in a basement car park

1 answer
Taxibox
TAXIBOX T.TaxiboxSend a private message
Bernardo M.
Bernardo M.asked

Hello!

I'm trying to book a Taxibox for moving purposes.

I'm moving from Melbourne to Sydney on the 14th of March.

I'm trying to get a taxibox delivered to my address (on-street parking) on the 12th of March - I'll be on site to receive it.

I don't know my future address on Sydney yet, so I've put down Sydney - 2000 as the delivery address.

When trying to book the taxibox, I get this greyed out box in the "Delivery dates" form, and I can't proceed further. Am I doing something wrong?

Thank you for the support!

Cheers,

1 answer
Taxibox
TAXIBOX T.TaxiboxSend a private message
dave charles
dave charlesasked

good reviews,do you ship containers overseas to aukland nz?

1 answer
Taxibox
TAXIBOX T.TaxiboxSend a private message

Hi Dave! We don't currently ship overseas but we have some friends that may be able to help! Hit us up on 1300 87 60 87 if you're still looking for a referral. Kind Regards, TAXIBOX Team

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