TAXIBOX

Boxes of crockery & furniture did not need to go far, just from the upstairs to the downstairs garden where the Taxibox remained for less than a week whilst the floors were polished. Now one box of fine china for entertaining is missing. It was a small move and most everything fitted into one T/b. It is not far from my upstairs to downstairs via the footpath.
T/box say they have asked the two sets of removal men if they know anything about my box. Unsurprisingly, they don't. One of them has gone off with my box. Boxes don't just disappear and there are no hidden boxes here. T/b is so far offering nothing. What is the system of compensation?
Number your boxes and furniture and count them all going in and out.

Recently used 3 taxi boxes to store household items while renovating. The boxes were sturdy and the delivery driver exceptionally helpful. He did his best to make access easier for us.

Very bad with response times after filling out the form that's required to get our stuff out. Both times taxobox ending up costing us more money. Dunno if would recommend however when at pick up the guy at the side was very helpful and it was easy to access and get it all done quickly - the stars is for the Champ at site

Really good service, it does what is promised. The only thing I would say is that you could care more for cases where customers have to park the Taxibox in the city where the parking is paid, perhaps offering pick ups and drop offs in a narrow window would help, also empowering the customer centre to solve problems without having to escalate to their manager would save time from everybody. Maybe also providing the drop off and pick up date 48 hours before would help customers to organise themselves rather than 5pm of the day before. Other than ...

I have used many Removalist companies recently. Taxibox was by far the worst experience. My items were basically “thrown”
Into the Taxibox’s with zero care. A stone table was completely cracked including matching chairs. Upholstery on lounges and chairs were ripped due to poor packing. Outdoor furniture was broken. Boxes were smashed. Boxes of fine China were broken. The entire experience resulted in 80 per cent of my furniture was damaged. When I emailed to notify them they refused to help and kept using excuses.

Nice call centre staff but management POOR! Spent time filling info, got quote approved. When they called the following day the management refused to come to our area, despite us falling in the postcode and metro. Said we were outside the border (600m) and would not service area. We also offered additional payment, but they obviously don’t need the business. Wasted 2 days of my time.

I have booked taxibox online before Christmas to move interstate, on the dates that the website says spots available. Contacted them to try to finalise my booking and payment the next day and was told the sales Team was busy as it was near Xmas and will return my call ASAP. Did not receive a call until a week later and was told they can no longer deliver on the day I requested.
Questioned further as even today the website still shows those dates I booked was available, and was told that they have reserved the slots for other customers to retur...

I had a storage box while selling my house. I moved 1 hour away from the storage facility to Geelong. I was told they couldn’t possibly deliver to Geelong even though I offered to pay extra per KM. I also couldn’t access the box during lockdown to empty it so was paying $120 a month for over 6 months to store a few boxes. It was really hard to find a moving company willing to do it for me and that resulted in me only receiving one quote for over 1500 dollars to pick up the items and deliver.
I’m so angry about this because I was not told that delivery to Geelong was out of scope when initially booking.
Anyway now it’s finally empty and I’ll never use them again.

A flexible storage option, easy to set-up and easy to arrange for access. The only issue I had was in arranging delivery back where the website said there were slots but this turned out to be incorrect. The team eventually worked with me to get a solution.

The service was amazing from the ordering process to receiving the taxibox and then through to delivery at the other end. All staff were really helpful and friendly at all times and accommodated a change to my schedule easily.

Looked after my precious belongings, were patient and flexible and very attentive to my needs. Would recommend to anyone looking to store and transport their belongings.
Had my belongings with them for over a year with no issues.

Staff were very friendly and helpful, would recommend this facility. Easy to contact via phone. However did have difficulty with online contact and forms. All staff went out of their way to assist.

Staff were friendly and efficient. My only disappointment was I wanted a mid week delivery and pickup and in order to get the midweek discount the 2 boxes sat empty in my driveway for 4 days.

We kept the Taxi Box on our property to solve our storage dilemma for a short period of time. So convenient, so easy! The only trap is they do not yet alert you by email (was promised they would do this 5 days in advance) to the collection date in case you forgot and you have to pay another month to retain it or they arrive to take it away and then you have to pay more!

Absolutely loved this service! Only reason not 5 stars is the fact they are closed on Late sat and Sunday when customer service should be contactable to amend bookings for Monday!
Andrew was great and very friendly !
Thanks so much Taxibox