Very bad with response times after filling out the form that's required to get our stuff out. Both times taxobox ending up costing us more money. Dunno if would recommend however when at pick up the guy at the side was very helpful and it was easy to access and get it all done quickly - the stars is for the Champ at site
Top Notch Moving
One bedroom apartment move across town from Brunswick West to Albert Park via TaxiBox storage land for 2mths. Great timings, efficient & quick, helpful staff. On time, good communication, pleasant vibes.
Good service, room for improvements
Really good service, it does what is promised. The only thing I would say is that you could care more for cases where customers have to park the Taxibox in the city where the parking is paid, perhaps offering pick ups and drop offs in a narrow window would help, also empowering the customer centre to solve problems without having to escalate to their manager would save time from everybody. Maybe also providing the drop off and pick up date 48 hours before would help customers to organise themselves rather than 5pm of the day before. Other than ...that great service guys, keep rocking The fee for the Removalist is way too high, other fees are fair to be honest. This review check with proof is negative too, you guys know by my name and email if I was a customer or not.
Great service. Some improvements could be made however.
A convenient storage option, combined with the removalists. Smooth and safe. A little pricey with the removalists! They weren’t available on the weekend therefore sadly paid for an extra week.
Convenient and efficient service, pricier than some others
I've ordered two Taxibox boxes because no other mobile storage company's box would fit into my Melbourne inner city backyard. The drivers arrived on time and were very skilled. I have a small backyard with access from a narrow lane. The drivers had no problems getting the boxes in and out.
Tip: Books and LPs are the heaviest items. Make sure you spread them evenly in the box. There is a weight limit, 1 tonne from memory, so mix heavy with some lightweight items. My first box was packed too efficiently, it couldn't be lifted onto the truck. I had to unload some boxes. Overall, I'm happy with the experience.
Perfect for renovations
We stored all our excess furniture while we undertook renovations. With 5 taxi boxes we would never have had the time or capacity to take our belongings to a storage unit. Fortunately we had a wide driveway so we could easily accommodate 3 taxibox when we had to unload.
Delivery guys were really great and helpful. The tracking service let us know when they were due to arrive.
The only downside was some nails from inside the taxi box damaged some furniture.
I would use Taxibox again but would line the inside with cardboard to prevent the nails protruding, we did hammer them in but they must have moved when being moved.
Unhappy with re-delivery / resolved
Had concerns about the driver’s attitude and bad language. Now resolved via mediation. Taxi box staff took my concerns very seriously and addressed my complaint. I will use Taxibox again.
There is bigger boxes or pods for cheaper
Still waiting for all but 5 days of the month's payment to be refunded, was told an email would be sent the day the empty box arrived back at depot.
Reasonable pricing and easy payment
I had 2 storage boxes with TaxiBox for an 8 month period - easy to retrieve and safely stored no damage and very prompt redelivery and placement on site at return address
Easy and straightforward company. Gets the job done right
No issues with storing items. Only issue is they need to improve with billing system where you can choose on how long you want the storage for instead of having to manually pay every month. Will consider them again in future and Would highly recommend.
WONDERFUL!! Excellent service and concept. Only issue is ramp on box
Really fantastic service from ALL their personnel. Would definitely recommend them and use them again. They have an excellent, clear, informative and useful website. Only issue would be in the design of the ramp on the box - there is a bit of a drop from the box to the ramp and the ramp needs to be wider for the trolley. Other than that, convenient and great service!
Convenient but you pay for it
Best parts were, drop off & pick up, all the in between just business as usual, friendly on the outer layer but the inner is doesn’t really care much about loyalty, rented for 6 months (that’s a long time for such service) not one ice cream (or small discount) was offered....over all, great idea at a price if you can afford it.
Would not recommend them to anyone - Update
There have been some developments since my first one star posting.
Taxibox has been in touch and a very polite lady explained why Taxi box has issues with delivering boxes just over the NSW when it will happily transport them to its interstate depot in Sydney. The reason make sense but it is a pity that the Taxibox website is less transparent about it’s interstate capability.
I have had to organise a double move now having found a drop off point for my boxes on the Qld side of the border and another set of removalists, at my own expense, to p...
Great storage option
A flexible storage option, easy to set-up and easy to arrange for access. The only issue I had was in arranging delivery back where the website said there were slots but this turned out to be incorrect. The team eventually worked with me to get a solution.
Questions & Answers
good reviews,do you ship containers overseas to aukland nz?
Hi Dave! We don't currently ship overseas but we have some friends that may be able to help! Hit us up on 1300 87 60 87 if you're still looking for a referral. Kind Regards, TAXIBOX Team
Hi Taxi box with the storage facility - I am looking to store valuable lounge and bed/mattress and other household items for 3 months, what about the humidity and temperature and ensuring the items stay mildew and mould free - what do you suggest ?
Hi there, great question! To reassure you, one of the most popular uses for TAXIBOX is the situation you’re describing, with (literal) stacks of other customers storing mattresses and personal effects short or long term. Our boxes are made from a breathable engineered timber and stored in a well ventilated facility chillin with all of their TAXIBOX friends. For extra piece of mind we recommend a mattress protector (available in our box shop on the website) and making sure no liquids are stored inside. Hope this helps, Kind Regards, TAXIBOX Team.
Do you move between melb and Perth outer suburbs
Hi Ed! Currently we only service Melbourne, Sydney and Brisbane city and metropolitan area. Watch this space though!
Kind Regards, TAXIBOX TEAM
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