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TAXIBOX
4.8 from 940 reviews · View Statistics
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Reviews

4.9
194 reviews
Previous
Next
  • Verified

50/50

published

Very bad with response times after filling out the form that's required to get our stuff out. Both times taxobox ending up costing us more money. Dunno if would recommend however when at pick up the guy at the side was very helpful and it was easy to access and get it all done quickly - the stars is for the Champ at site

Timeliness
2/5
Customer Service
4/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationBrisbane (Hendra)
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Review collected in partnership with Taxibox

  • Verified

Good service, room for improvements

published
Rates and Fees
4/5
Job Satisfaction
4/5
Timeliness
3/5
Customer Service
3/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationSydney East (Erskineville)
  • Verified

Great storage option

published

A flexible storage option, easy to set-up and easy to arrange for access. The only issue I had was in arranging delivery back where the website said there were slots but this turned out to be incorrect. The team eventually worked with me to get a solution.

Customer Service
4/5
Incentivised Review No
Service Type
  • On-Site Storage
Office LocationSydney East (Erskineville)
Taxibox
TAXIBOX T.Taxibox
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Review collected in partnership with Taxibox

Simple and affordable

published

The service was amazing from the ordering process to receiving the taxibox and then through to delivery at the other end. All staff were really helpful and friendly at all times and accommodated a change to my schedule easily.

Job Satisfaction
4/5
Customer Service
5/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationMelbourne South-East (Braeside)
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Luke Parris
Luke ParrisSouth East Queensland, QLD
  • Verified

Super flexible, very patient, top rated!

published

Looked after my precious belongings, were patient and flexible and very attentive to my needs. Would recommend to anyone looking to store and transport their belongings.
Had my belongings with them for over a year with no issues.

Job Satisfaction
5/5
Customer Service
4/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationBrisbane (Hendra)
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Review collected in partnership with Taxibox

suse
suseGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Very well done.

published

Staff were very friendly and helpful, would recommend this facility. Easy to contact via phone. However did have difficulty with online contact and forms. All staff went out of their way to assist.

Service Type
  • On-Site Storage
Taxibox
TAXIBOX T.Taxibox
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Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

Ann Johnson
Ann JohnsonGreater Melbourne (Inner), VIC
  • Verified

Great service and communication

published

Staff were friendly and efficient. My only disappointment was I wanted a mid week delivery and pickup and in order to get the midweek discount the 2 boxes sat empty in my driveway for 4 days.

Job Satisfaction
5/5
Customer Service
5/5
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationMelbourne South-East (Braeside)
Taxibox
TAXIBOX T.Taxibox
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Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

andy86
andy86Sydney, NSW
  • Verified

storage made simple

published

We kept the Taxi Box on our property to solve our storage dilemma for a short period of time. So convenient, so easy! The only trap is they do not yet alert you by email (was promised they would do this 5 days in advance) to the collection date in case you forgot and you have to pay another month to retain it or they arrive to take it away and then you have to pay more!

Incentivised Review No
Service Type
  • On-Site Storage
Taxibox
TAXIBOX T.Taxibox
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Review collected in partnership with Taxibox

Rebecca
RebeccaGreater Melbourne (Metropolitan), VIC

Fantastic concept and follow through

published

Absolutely loved this service! Only reason not 5 stars is the fact they are closed on Late sat and Sunday when customer service should be contactable to amend bookings for Monday!
Andrew was great and very friendly !
Thanks so much Taxibox

Job Satisfaction
5/5
Customer Service
4/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Storage Providers

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Louise
LouiseSouth East Queensland, QLD

Would recommend

published

Easy to use. Easy to access. Reliable. Was great to speak to local Aust workers.
But why make me add more words. Surely i have concisely summed up my experience. Thanks taxibox.

Job Satisfaction
5/5
Customer Service
5/5
Incentivised Review No
Service Type
  • Moving Interstate
  • On-Site Storage
  • Verified

Surprise price

published

2 bedroom house last year 2015. From Erskineville to Centennial Park with offer $99 per box. I did not realise after I collected the 1 st Box the price a little bit more expensive. Surprisingly!

Job Satisfaction
4/5
Customer Service
3/5
Incentivised Review No
Service Type
  • On-Site Storage
Office LocationSydney East (Erskineville)

Questions & Answers

dave charles
dave charlesasked

good reviews,do you ship containers overseas to aukland nz?

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi Dave! We don't currently ship overseas but we have some friends that may be able to help! Hit us up on 1300 87 60 87 if you're still looking for a referral. Kind Regards, TAXIBOX Team

Interiors-are-me
Interiors-are-measked

Hi Taxi box with the storage facility - I am looking to store valuable lounge and bed/mattress and other household items for 3 months, what about the humidity and temperature and ensuring the items stay mildew and mould free - what do you suggest ?

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi there, great question! To reassure you, one of the most popular uses for TAXIBOX is the situation you’re describing, with (literal) stacks of other customers storing mattresses and personal effects short or long term. Our boxes are made from a breathable engineered timber and stored in a well ventilated facility chillin with all of their TAXIBOX friends. For extra piece of mind we recommend a mattress protector (available in our box shop on the website) and making sure no liquids are stored inside. Hope this helps, Kind Regards, TAXIBOX Team.

Ed d
Ed dasked

Do you move between melb and Perth outer suburbs

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi Ed! Currently we only service Melbourne, Sydney and Brisbane city and metropolitan area. Watch this space though!
Kind Regards, TAXIBOX TEAM

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