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TAXIBOX
4.8 from 1,000 reviews · View Statistics
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Shannon Roberts
Shannon Roberts
  • 2 reviews
  • 1 like

The box is smaller than they say it is. Actual size is in their FAQ's

published

It’s smaller than their description!!! Why would you lie about it’s size? The box delivered to me is 2050 tall not 2200. I have a bookcase that’s 2100 that I can’t fit in it and my bed is 2100 and can’t go in the planned orientation. I need to be reimbursed. Have had to sell the bookcase and 25% of my belongings are stranded.

*UPDATE*

Changing from 1 star to 3 stars.

Beau reached out to me today and was much more professional than the response I got on Saturday. He made appropriate recompense for their error however has only made a recommendation to his tech team that perhaps they maybe should not lie about the size of their box anymore. My issue is resolved, however, others will face this issue with the size being misrepresented.

Rates and Fees
3/5
Job Satisfaction
3/5
Timeliness
3/5
Customer Service
3/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationMelbourne South-East (Braeside)
Shannon Roberts
Shannon Roberts

Apparently the correct measurements are buried in their FAQ’s. Insane.

Shannon Roberts
Shannon Roberts

Plus they didn’t bring the mattress protector or the trolley I ordered. Terrible service

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Martin B
Martin BSydney, NSW

Unhappy with re-delivery / resolved

published

Had concerns about the driver’s attitude and bad language. Now resolved via mediation. Taxi box staff took my concerns very seriously and addressed my complaint. I will use Taxibox again.

Job Satisfaction
3/5
Customer Service
3/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationSydney East (Erskineville)
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Wayne Richardson
Wayne RichardsonGreater Melbourne (Outer), VIC
  • Verified

There is bigger boxes or pods for cheaper

published

Still waiting for all but 5 days of the month's payment to be refunded, was told an email would be sent the day the empty box arrived back at depot.

Job Satisfaction
4/5
Customer Service
3/5
Service Type
  • Mobile Self-Storage
Office LocationMelbourne South-East (Braeside)
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Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

Adams Apple
Adams AppleSouth East Queensland, QLD

Convenient but you pay for it

published

Best parts were, drop off & pick up, all the in between just business as usual, friendly on the outer layer but the inner is doesn’t really care much about loyalty, rented for 6 months (that’s a long time for such service) not one ice cream (or small discount) was offered....over all, great idea at a price if you can afford it.

Job Satisfaction
4/5
Customer Service
4/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationBrisbane (Hendra)
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CathV
CathVSydney, NSW
  • 2 reviews
  • Verified

Great service. Containers a bit small

published

Great & easy service. Removalists I booked via the service did a good job. The only reason for the 3 star is that the containers were a bit small (my 2.5m lounge couldn’t fit) and I had to organise another service (more $$) at the last minute. I wished I had been told about the containers size restrictions.

Job Satisfaction
3/5
Customer Service
4/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationSydney Central (Wentworth Point)
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John B
John BSydney, NSW

Box is flimsy, service was good

published
Job Satisfaction
3/5
Customer Service
5/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Taxibox
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John B
John B
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Sally
Sally
  • 4 reviews
  • 10 likes
  • Verified

Overall the experience was ok, but I would not use the service again.

published

Storage was fine, I had two Taxibox's stored for around 14 months. Contents were clean and dust free when I opened them and there was no damage. I had a bad experience with the driver & early pickup on delivery of a box back to me - I contacted Taxibox via two separate channels (a direct email and via their website) and received no response to either, so I'm not really sure they care about feedback unless it's positive. Overall the experience was ok, but I would not use the service again.

Job Satisfaction
4/5
Customer Service
2/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationMelbourne South-East (Braeside)
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MishB
MishBGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 5 likes

Fantastic ... until it’s time to finish up

published
Job Satisfaction
5/5
Customer Service
3/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationMelbourne South-East (Braeside)
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Rob Lawther
Rob LawtherGreater Melbourne (Inner), VIC

Well organised service but.....

published

Taxibox are well organised with a good service.
Their prices are reasonable value.
I was happy with everything except the redelivery of my boxes for unpacking.
They were going in our newly paved and sealed bluestone driveway. I was going to put down ply to cover the paving when the truck got there. I went inside for 5min and the truck driver arrived and drove straight in over the paving, leaving black tyre marks were he turned. I was not happy to say the least. Luckily I got the cover on for the remaining boxes to limit the damage.
My advice, leave really clear instructions or you may get the same uncaring driver that I did.

Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationMelbourne South-East (Braeside)
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Ben
BenSouth East Queensland, QLD
  • 2 reviews

Pretty good.

published

It’s ok - I love the concept but service has been a bit clunky on numerous occasions now. They aren’t too gentle with the boxes as they’ll tell you either - had a guitar inside one meet its demise recently.

Service Type
  • Mobile Self-Storage
Office LocationBrisbane (Hendra)
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Questions & Answers

Thea C.
Thea C.asked

What is the clearance for Taxibox in a basement car park

1 answer
Taxibox
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Bernardo M.
Bernardo M.asked

Hello!

I'm trying to book a Taxibox for moving purposes.

I'm moving from Melbourne to Sydney on the 14th of March.

I'm trying to get a taxibox delivered to my address (on-street parking) on the 12th of March - I'll be on site to receive it.

I don't know my future address on Sydney yet, so I've put down Sydney - 2000 as the delivery address.

When trying to book the taxibox, I get this greyed out box in the "Delivery dates" form, and I can't proceed further. Am I doing something wrong?

Thank you for the support!

Cheers,

1 answer
Taxibox
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dave charles
dave charlesasked

good reviews,do you ship containers overseas to aukland nz?

1 answer
Taxibox
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Hi Dave! We don't currently ship overseas but we have some friends that may be able to help! Hit us up on 1300 87 60 87 if you're still looking for a referral. Kind Regards, TAXIBOX Team

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