TAXIBOX

Had concerns about the driver’s attitude and bad language. Now resolved via mediation. Taxi box staff took my concerns very seriously and addressed my complaint. I will use Taxibox again.

Still waiting for all but 5 days of the month's payment to be refunded, was told an email would be sent the day the empty box arrived back at depot.

Best parts were, drop off & pick up, all the in between just business as usual, friendly on the outer layer but the inner is doesn’t really care much about loyalty, rented for 6 months (that’s a long time for such service) not one ice cream (or small discount) was offered....over all, great idea at a price if you can afford it.

There have been some developments since my first one star posting.
Taxibox has been in touch and a very polite lady explained why Taxi box has issues with delivering boxes just over the NSW when it will happily transport them to its interstate depot in Sydney. The reason make sense but it is a pity that the Taxibox website is less transparent about it’s interstate capability.
I have had to organise a double move now having found a drop off point for my boxes on the Qld side of the border and another set of removalists, at my own expense, to p...

Great & easy service. Removalists I booked via the service did a good job. The only reason for the 3 star is that the containers were a bit small (my 2.5m lounge couldn’t fit) and I had to organise another service (more $$) at the last minute. I wished I had been told about the containers size restrictions.

Similar to another review here, the box itself is flimsy plywood with fairly rickety posts and siding. An uneven street meant the whole frame distorted and it was impossible to close the box when packed (3 inches out). I called support and they accelerated their pickup and managed to crank the box with the fork lift to be able to close it. Happy with their responsiveness, but unimpressed with the box and security of the box (small latch that anyone with a screwdriver can pry open). Hopefully their facility is remotely as good as they claim. I'm...

Storage was fine, I had two Taxibox's stored for around 14 months. Contents were clean and dust free when I opened them and there was no damage. I had a bad experience with the driver & early pickup on delivery of a box back to me - I contacted Taxibox via two separate channels (a direct email and via their website) and received no response to either, so I'm not really sure they care about feedback unless it's positive. Overall the experience was ok, but I would not use the service again.

I recently used Taxibox for my move and chose the 30 min wait option as I lived in a busy area with limited parking nearby. I was told I would be notified 30 mins prior to the Taxibox arriving so the plan was to move all my contents to street level before it arrived so we could spend the 30 mins packing the Taxibox, however this did not happen. When I got the text message from Taxibox, the driver was less than 5 mins away. As a result, the 30 mins I had was spent moving my things from level 13 of the apartment block to street level and thus we ...

Had a taxi box for about a year and a half.
The delivery and pick up was fine. Box was in pretty bad shape - but it eventually closed.
Organised for redelivery (2 weeks in advance) on Friday and recollection of empty on Saturday.

They don’t collect the blankets and was first told I needed to return them to Sydney but after questioning they gave a Melbourne address. What a waste to have to throw those blankets away.

That Monday they took the whole month payment. Not sure why they couldn’t have adjusted this given then notice of provided.

Approx two weeks later I hadn’t received any refund - or any correspondence - so I followed them up.
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Taxibox are well organised with a good service.
Their prices are reasonable value.
I was happy with everything except the redelivery of my boxes for unpacking.
They were going in our newly paved and sealed bluestone driveway. I was going to put down ply to cover the paving when the truck got there. I went inside for 5min and the truck driver arrived and drove straight in over the paving, leaving black tyre marks were he turned. I was not happy to say the least. Luckily I got the cover on for the remaining boxes to limit the damage.
My advice, leave really clear instructions or you may get the same uncaring driver that I did.

It’s ok - I love the concept but service has been a bit clunky on numerous occasions now. They aren’t too gentle with the boxes as they’ll tell you either - had a guitar inside one meet its demise recently.