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Would not recommend them to anyone - Update
There have been some developments since my first one star posting.
Taxibox has been in touch and a very polite lady explained why Taxi box has issues with delivering boxes just over the NSW when it will happily transport them to its interstate depot in Sydney. The reason make sense but it is a pity that the Taxibox website is less transparent about it’s interstate capability.
I have had to organise a double move now having found a drop off point for my boxes on the Qld side of the border and another set of removalists, at my own expense, to p...
- Moving Interstate
- On-Site Storage
30 minute notice not given, had to pay for extra time
I recently used Taxibox for my move and chose the 30 min wait option as I lived in a busy area with limited parking nearby. I was told I would be notified 30 mins prior to the Taxibox arriving so the plan was to move all my contents to street level before it arrived so we could spend the 30 mins packing the Taxibox, however this did not happen. When I got the text message from Taxibox, the driver was less than 5 mins away. As a result, the 30 mins I had was spent moving my things from level 13 of the apartment block to street level and thus we ...
Read morehad no choice but to pay the extra fee for an additional half hour. This made the entire process very stressful. Had it not been for this, I would give this review 5 stars as I think the concept of mobile storage is great - pack and unpack once and their customer service was good too.- On-Site Storage
Hi Kaz,
We've tried to look into this one for you but are struggling to find your true identity!...
Read more As soon as you have a moment, please could you reach out to us on 1300 87-60-87 or email info@taxibox.com.au with your registered email address so we can investigate this one for you? We'd hate for your TAXIBOX experience to begin on the wrong foot. We’re looking forward to hearing from you. Thanks, Beau TAXIBOX TEAM
TaxiBox were very quick to respond to my review and offered to refund the wait fee. This was a pleasant surprise as I wasn't expecting any refund. Overall I was happy with my experience with TaxiBox a...
Read morend would recommend their service to anyone looking for storage solutions, especially short term storage which was the situation I was in. Knowing I only had to load and unload the box once made all the difference to my move.Hi Kaz,
Thanks for updating your review we love hearing we’ve turned a (slight) frown upside down. Once again, we wanted to apologise for the timing mix-up with your SMS alert and thanks for your patience while we looked into this one. ...
Read more Looking forward to (hopefully) speaking again. Kind regards, TAXIBOX TeamQuestions & Answers
What is the clearance for Taxibox in a basement car park
Hi Thea,
Great question - we'd just require a minimum height clearance of 2.3m to be able to place your TAXIBOX inside the basement carpark!...
Read more Kind Regards, TAXIBOX Team.
Hello!
I'm trying to book a Taxibox for moving purposes.
I'm moving from Melbourne to Sydney on the 14th of March.
I'm trying to get a taxibox delivered to my address (on-street parking) on the 12th of March - I'll be on site to receive it.
I don't know my future address on Sydney yet, so I've put down Sydney - 2000 as the delivery address.
When trying to book the taxibox, I get this greyed out box in the "Delivery dates" form, and I can't proceed further. Am I doing something wrong?
Thank you for the support!
Cheers,
Hi Bernardo, sorry to hear you've had some issues making your booking! We're a little unsure why you're unable to select your preferred dates without knowing all the details, though it could be that w...
Read moree don't service your area on a Saturday. Please feel free to book directly with the team on 1300 87 60 87 so that we can help get everything sorted for you!
good reviews,do you ship containers overseas to aukland nz?
Hi Dave! We don't currently ship overseas but we have some friends that may be able to help! Hit us up on 1300 87 60 87 if you're still looking for a referral. Kind Regards, TAXIBOX Team
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Hi Phil,
Thanks for chatting through your concerns with the team and appreciate the update across the multiple reviews....
Read more We know it’s been a frustrating experience and as it’s important that your time storing with us remains positive, we’ve stepped a little outside of our normal processes and made it our mission to help make your re-delivery run as smooth and stress free as possible. Being totally transparent around our communication is something we hold near and dear, though we’re sorry if you feel we might have fallen short. Our interstate service works in a more unique way given that it runs express between our facilities and the trucks used aren’t fitted with the same offloading capabilities to make any stops along the way. It’s not normally required that we’d need to provide detail around the internal logistics of our interstate transport (and possibly a little information overload) however we’re more than happy to clarify this for our customers should there be any need. We’re incredibly glad to have been of help arranging your re-delivery and look forward to seeing you next week. Kind Regards, TAXIBOX Team.