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TAXIBOX
4.8 from 908 reviews · View Statistics
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Reviews

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Phillip H.
Phillip H.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

Perfect for renovations

published

We stored all our excess furniture while we undertook renovations. With 5 taxi boxes we would never have had the time or capacity to take our belongings to a storage unit. Fortunately we had a wide driveway so we could easily accommodate 3 taxibox when we had to unload.

Rates and Fees
3/5
Job Satisfaction
5/5
Emma
Emma
  • 2 reviews
  • Verified

Fantastic service

published

Delivery guys were really great and helpful. The tracking service let us know when they were due to arrive.
The only downside was some nails from inside the taxi box damaged some furniture.
I would use Taxibox again but would line the inside with cardboard to prevent the nails protruding, we did hammer them in but they must have moved when being moved.

Job Satisfaction
4/5
Customer Service
5/5
Taxibox
TAXIBOX T.Taxibox
William Walsh
William WalshGreater Melbourne (Inner), VIC
  • Verified

Reasonable pricing and easy payment

published

I had 2 storage boxes with TaxiBox for an 8 month period - easy to retrieve and safely stored no damage and very prompt redelivery and placement on site at return address

Job Satisfaction
4/5
Customer Service
4/5
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Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

Dronq
DronqSydney, NSW
  • Verified

Easy and straightforward company. Gets the job done right

published

No issues with storing items. Only issue is they need to improve with billing system where you can choose on how long you want the storage for instead of having to manually pay every month. Will consider them again in future and Would highly recommend.

Job Satisfaction
4/5
Customer Service
4/5
Taxibox
TAXIBOX T.Taxibox
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Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

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Joanne Lincolne
Joanne LincolneSydney, NSW
  • Verified

WONDERFUL!! Excellent service and concept. Only issue is ramp on box

published

Really fantastic service from ALL their personnel. Would definitely recommend them and use them again. They have an excellent, clear, informative and useful website. Only issue would be in the design of the ramp on the box - there is a bit of a drop from the box to the ramp and the ramp needs to be wider for the trolley. Other than that, convenient and great service!

Job Satisfaction
5/5
Customer Service
5/5
Taxibox
TAXIBOX T.Taxibox
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  • Verified

Great storage option

published

A flexible storage option, easy to set-up and easy to arrange for access. The only issue I had was in arranging delivery back where the website said there were slots but this turned out to be incorrect. The team eventually worked with me to get a solution.

Customer Service
4/5
Incentivised Review No
Taxibox
TAXIBOX T.Taxibox
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Review collected in partnership with Taxibox

Simple and affordable

published

The service was amazing from the ordering process to receiving the taxibox and then through to delivery at the other end. All staff were really helpful and friendly at all times and accommodated a change to my schedule easily.

Job Satisfaction
4/5
Customer Service
5/5
Luke Parris
Luke ParrisSouth East Queensland, QLD
  • Verified

Super flexible, very patient, top rated!

published

Looked after my precious belongings, were patient and flexible and very attentive to my needs. Would recommend to anyone looking to store and transport their belongings.
Had my belongings with them for over a year with no issues.

Job Satisfaction
5/5
Customer Service
4/5
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Review collected in partnership with Taxibox

suse
suseGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Very well done.

published

Staff were very friendly and helpful, would recommend this facility. Easy to contact via phone. However did have difficulty with online contact and forms. All staff went out of their way to assist.

Service Type
  • On-Site Storage
Taxibox
TAXIBOX T.Taxibox
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Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

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Ann Johnson
Ann JohnsonGreater Melbourne (Inner), VIC
  • Verified

Great service and communication

published

Staff were friendly and efficient. My only disappointment was I wanted a mid week delivery and pickup and in order to get the midweek discount the 2 boxes sat empty in my driveway for 4 days.

Job Satisfaction
5/5
Customer Service
5/5
Taxibox
TAXIBOX T.Taxibox
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Review collected in partnership with Taxibox

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andy86
andy86Sydney, NSW
  • Verified

storage made simple

published

We kept the Taxi Box on our property to solve our storage dilemma for a short period of time. So convenient, so easy! The only trap is they do not yet alert you by email (was promised they would do this 5 days in advance) to the collection date in case you forgot and you have to pay another month to retain it or they arrive to take it away and then you have to pay more!

Incentivised Review No
Service Type
  • On-Site Storage
Taxibox
TAXIBOX T.Taxibox
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Review collected in partnership with Taxibox

AAA
AAAGreater Melbourne (Inner), VIC
  • 2 reviews

Ease at the comfort of your home!!

published

This was such a great way to store when I only had a short amount of time in between moving. Customer service was fantastic both on phone and in person. I also saved $$$$ on some great deals at the time. The only criticism I have is, although I stored my fragile things very well - when I when to unpack a couple were broken. Makes sense when they ask if you want to purchase insurance. All in all though, it was a great experience regardless.

Job Satisfaction
4/5
Customer Service
4/5
Taxibox
TAXIBOX T.Taxibox
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Guy B.
Guy B.Greater Melbourne (Metropolitan), VIC

Really good service, easy to use and very responsive to queries

published

Great concept and the staff on the phone + in person were great. Weekend drops and timelines were a little difficult, and a bit more notice on drop off times would've made it 5* from us.

Customer Service
5/5
Incentivised Review No
Taxibox
TAXIBOX T.Taxibox
Julie
Julie
  • 2 reviews
  • 1 like

Furniture storage

published

In general we were happy with Taxibox but i do have some concerns about the possible dampness in one of the boxes. Some of my cabinets had a fine layer of what looked like mould growing on the outside walls, this did clean of easily and was not in all the boxes as we had 3 taxiboxes.
Regards

Job Satisfaction
4/5
Customer Service
5/5
Taxibox
TAXIBOX T.Taxibox

Great service

published

Great service. Delivered on time and made safe when parked on a hill. Plenty of time to unload at the destination. Highly recommended and would definitely use the service again.

Job Satisfaction
4/5
Customer Service
4/5
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Page 1 of 3

Questions & Answers

Ed d
Ed dasked

Do you move between melb and Perth outer suburbs

1 answer
Taxibox
TAXIBOX T.Taxibox

Hi Ed! Currently we only service Melbourne, Sydney and Brisbane city and metropolitan area. Watch this space though!
Kind Regards, TAXIBOX TEAM

Renee
Reneeasked

We are moving interstate . Melbourne to Cairns . Can taxibox deliver from Melboune - Cairns?

2 answers
Renee
Renee

i need :
we deliver - you pack - we move

Taxibox
TAXIBOX T.Taxibox

Hi Renee, sadly we don't operate in sunny Cairns! At this stage our services are in Melbourne, Sydney and Brisbane. Kind Regards, TAXIBOX Team

Sarah
Sarahasked

Hi, we have about 6 very large plants which won’t fit in a car. Can we move them in a taxi box?

3 answers
Charles Morgan
Charles Morgan

Hi Sarah ,
Yes .....I think you could so long as you maybe packed blankets around the bases so as to support and stop them moving around . Our 2 boxes were taken away to storage for a while and returned and seriously hardly a thing was out of place inside !
Charles

Andrew
Andrew

Yep, depends on height - I think the box is about 2.2 metre high approx. so if they’re shorter than that they would be very suitable. Just need to make sure they don’t fall over somehow, maybe lash them together & pack things around the bases like Charles said a/a. Bloody good service, cost effective and efficient too!

Taxibox
TAXIBOX T.Taxibox

Hi Sarah! We totally get it, plants are like babies right!? We don't recommend storing plants in a TAXIBOX as they will obviously go without sunlight and water for that period of time so we can't promise they'll come out alive (as sinister as that sounds). That being said we have had customers pop them in for a quick move but as the others have said just make sure they are nice and secure for transit. Kind Regards, TAXIBOX Team

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