TAXIBOX

small move of a storage box, a relatively short distance.
The online customer system has some issues, but with a resonspive and great customer service team, all was resolved.
I recommend Taxibox

Very bad with response times after filling out the form that's required to get our stuff out. Both times taxobox ending up costing us more money. Dunno if would recommend however when at pick up the guy at the side was very helpful and it was easy to access and get it all done quickly - the stars is for the Champ at site

One bedroom apartment move across town from Brunswick West to Albert Park via TaxiBox storage land for 2mths. Great timings, efficient & quick, helpful staff. On time, good communication, pleasant vibes.

Really good service, it does what is promised. The only thing I would say is that you could care more for cases where customers have to park the Taxibox in the city where the parking is paid, perhaps offering pick ups and drop offs in a narrow window would help, also empowering the customer centre to solve problems without having to escalate to their manager would save time from everybody. Maybe also providing the drop off and pick up date 48 hours before would help customers to organise themselves rather than 5pm of the day before. Other than ...

A convenient storage option, combined with the removalists. Smooth and safe. A little pricey with the removalists! They weren’t available on the weekend therefore sadly paid for an extra week.

I've ordered two Taxibox boxes because no other mobile storage company's box would fit into my Melbourne inner city backyard. The drivers arrived on time and were very skilled. I have a small backyard with access from a narrow lane. The drivers had no problems getting the boxes in and out.
Tip: Books and LPs are the heaviest items. Make sure you spread them evenly in the box. There is a weight limit, 1 tonne from memory, so mix heavy with some lightweight items. My first box was packed too efficiently, it couldn't be lifted onto the truck. I had to unload some boxes. Overall, I'm happy with the experience.

We stored all our excess furniture while we undertook renovations. With 5 taxi boxes we would never have had the time or capacity to take our belongings to a storage unit. Fortunately we had a wide driveway so we could easily accommodate 3 taxibox when we had to unload.

Nice call centre staff but management POOR! Spent time filling info, got quote approved. When they called the following day the management refused to come to our area, despite us falling in the postcode and metro. Said we were outside the border (600m) and would not service area. We also offered additional payment, but they obviously don’t need the business. Wasted 2 days of my time.

I was never made aware that the insurance doesnt cover you til the taxiboxes are in their commercial storage. home contents insurance doesnt cover this either. the removalists had no communication or listening skills whatsoever. just labor and nothing else. just found out the $40 month for insurance is the base for $20k of items. i found this out 5 days after removals as i was sent the insurance agreement form 5 days late. i guess i wasnt covered til now. also the $40 is upto $70 a month because i increased to $35k from $25k. shouldve paid extra for a proper storage facility and professional movers. really hate this! Customer service tried to be helpful but their hands were tied....but still no one in sales mentioned the fine print....wow!

Delivery guys were really great and helpful. The tracking service let us know when they were due to arrive.
The only downside was some nails from inside the taxi box damaged some furniture.
I would use Taxibox again but would line the inside with cardboard to prevent the nails protruding, we did hammer them in but they must have moved when being moved.

I have booked taxibox online before Christmas to move interstate, on the dates that the website says spots available. Contacted them to try to finalise my booking and payment the next day and was told the sales Team was busy as it was near Xmas and will return my call ASAP. Did not receive a call until a week later and was told they can no longer deliver on the day I requested.
Questioned further as even today the website still shows those dates I booked was available, and was told that they have reserved the slots for other customers to retur...

I had 2 storage boxes with TaxiBox for an 8 month period - easy to retrieve and safely stored no damage and very prompt redelivery and placement on site at return address

I had a storage box while selling my house. I moved 1 hour away from the storage facility to Geelong. I was told they couldn’t possibly deliver to Geelong even though I offered to pay extra per KM. I also couldn’t access the box during lockdown to empty it so was paying $120 a month for over 6 months to store a few boxes. It was really hard to find a moving company willing to do it for me and that resulted in me only receiving one quote for over 1500 dollars to pick up the items and deliver.
I’m so angry about this because I was not told that delivery to Geelong was out of scope when initially booking.
Anyway now it’s finally empty and I’ll never use them again.

No issues with storing items. Only issue is they need to improve with billing system where you can choose on how long you want the storage for instead of having to manually pay every month. Will consider them again in future and Would highly recommend.

Really fantastic service from ALL their personnel. Would definitely recommend them and use them again. They have an excellent, clear, informative and useful website. Only issue would be in the design of the ramp on the box - there is a bit of a drop from the box to the ramp and the ramp needs to be wider for the trolley. Other than that, convenient and great service!