1 photo
TAXIBOX
4.8 from 1,001 reviews · View Statistics
See the Best Storage Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Taxibox

Reviews

Previous
Clear all
Next
Katelijne
KatelijneGreater Melbourne (Inner), VIC
  • Verified

great, some issues with the Taxibox online customer system, but great customer service to have these issues resolved

published

small move of a storage box, a relatively short distance.
The online customer system has some issues, but with a resonspive and great customer service team, all was resolved.
I recommend Taxibox

Rates and Fees
3/5
Job Satisfaction
4/5
Timeliness
4/5
Customer Service
5/5
Service Type
  • Mobile Self-Storage
Office LocationMelbourne South-East (Braeside)
Taxibox
TAXIBOX T.TaxiboxSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

  • Verified

50/50

published

Very bad with response times after filling out the form that's required to get our stuff out. Both times taxobox ending up costing us more money. Dunno if would recommend however when at pick up the guy at the side was very helpful and it was easy to access and get it all done quickly - the stars is for the Champ at site

Timeliness
2/5
Customer Service
4/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationBrisbane (Hendra)
Taxibox
TAXIBOX T.TaxiboxSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Taxibox

Kerri W.
Kerri W.Greater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Top Notch Moving

published

One bedroom apartment move across town from Brunswick West to Albert Park via TaxiBox storage land for 2mths. Great timings, efficient & quick, helpful staff. On time, good communication, pleasant vibes.

Rates and Fees
4/5
Job Satisfaction
5/5
Timeliness
5/5
Customer Service
5/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationMelbourne North (Brunswick)
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Good service, room for improvements

published
Rates and Fees
4/5
Job Satisfaction
4/5
Timeliness
3/5
Customer Service
3/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationSydney East (Erskineville)
Similar opinion? Write a review on ProductReview.com.au!
Storage Providers

Find out how TAXIBOX compares to other Storage Providers

Know better, choose better.

Compare all
Jason
JasonGreater Melbourne (Metropolitan), VIC
  • Verified

Great service. Some improvements could be made however.

published

A convenient storage option, combined with the removalists. Smooth and safe. A little pricey with the removalists! They weren’t available on the weekend therefore sadly paid for an extra week.

Rates and Fees
3/5
Job Satisfaction
5/5
Timeliness
3/5
Customer Service
4/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationMelbourne North (Brunswick)
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Taxibox

Kesha C
Kesha CGreater Melbourne (Inner), VIC
  • Verified

Convenient and efficient service, pricier than some others

published

I've ordered two Taxibox boxes because no other mobile storage company's box would fit into my Melbourne inner city backyard. The drivers arrived on time and were very skilled. I have a small backyard with access from a narrow lane. The drivers had no problems getting the boxes in and out.
Tip: Books and LPs are the heaviest items. Make sure you spread them evenly in the box. There is a weight limit, 1 tonne from memory, so mix heavy with some lightweight items. My first box was packed too efficiently, it couldn't be lifted onto the truck. I had to unload some boxes. Overall, I'm happy with the experience.

Rates and Fees
4/5
Job Satisfaction
5/5
Timeliness
4/5
Customer Service
3/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationMelbourne North (Brunswick)
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Taxibox

Phillip H.
Phillip H.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

Perfect for renovations

published

We stored all our excess furniture while we undertook renovations. With 5 taxi boxes we would never have had the time or capacity to take our belongings to a storage unit. Fortunately we had a wide driveway so we could easily accommodate 3 taxibox when we had to unload.

Rates and Fees
3/5
Job Satisfaction
5/5
Timeliness
5/5
Customer Service
4/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationMelbourne North (Brunswick)
Similar opinion? Write a review on ProductReview.com.au!
Cat
CatPerth
  • 4 reviews
  • 6 likes
  • Verified

Won’t go the extra mile -literally

published

Nice call centre staff but management POOR! Spent time filling info, got quote approved. When they called the following day the management refused to come to our area, despite us falling in the postcode and metro. Said we were outside the border (600m) and would not service area. We also offered additional payment, but they obviously don’t need the business. Wasted 2 days of my time.

Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Service Type
  • Moving Interstate
Office LocationMelbourne South-East (Braeside)
Taxibox
TAXIBOX T.TaxiboxSend a private message
Cat
Cat

500m from boundary, I’d say that isn’t exactly customer focus.

Taxibox
TAXIBOX T.TaxiboxSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Bill
BillGreater Melbourne (Outer), VIC
  • 2 reviews
  • 3 likes
  • Verified

Nice people over the phone but eveything elses is terrible!

published

I was never made aware that the insurance doesnt cover you til the taxiboxes are in their commercial storage. home contents insurance doesnt cover this either. the removalists had no communication or listening skills whatsoever. just labor and nothing else. just found out the $40 month for insurance is the base for $20k of items. i found this out 5 days after removals as i was sent the insurance agreement form 5 days late. i guess i wasnt covered til now. also the $40 is upto $70 a month because i increased to $35k from $25k. shouldve paid extra for a proper storage facility and professional movers. really hate this! Customer service tried to be helpful but their hands were tied....but still no one in sales mentioned the fine print....wow!

Job Satisfaction
1/5
Customer Service
5/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Taxibox
TAXIBOX T.TaxiboxSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Storage Providers

Find out how TAXIBOX compares to other Storage Providers

Know better, choose better.

Compare all
Emma
Emma
  • 2 reviews
  • Verified

Fantastic service

published

Delivery guys were really great and helpful. The tracking service let us know when they were due to arrive.
The only downside was some nails from inside the taxi box damaged some furniture.
I would use Taxibox again but would line the inside with cardboard to prevent the nails protruding, we did hammer them in but they must have moved when being moved.

Job Satisfaction
4/5
Customer Service
5/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationSydney East (Erskineville)
Taxibox
TAXIBOX T.TaxiboxSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Unable to provide service on a booked date

published
Job Satisfaction
1/5
Customer Service
3/5
Incentivised Review No
Service Type
  • Moving Interstate
Taxibox
TAXIBOX T.TaxiboxSend a private message
Similar opinion? Write a review on ProductReview.com.au!
William Walsh
William WalshGreater Melbourne (Inner), VIC
  • Verified

Reasonable pricing and easy payment

published

I had 2 storage boxes with TaxiBox for an 8 month period - easy to retrieve and safely stored no damage and very prompt redelivery and placement on site at return address

Job Satisfaction
4/5
Customer Service
4/5
Service Type
  • Mobile Self-Storage
Office LocationMelbourne South-East (Braeside)
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

Storage Providers

Find out how TAXIBOX compares to other Storage Providers

Know better, choose better.

Compare all
Beth
BethGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes
  • Verified

Basic but don’t expect delivery outside CBD

published

I had a storage box while selling my house. I moved 1 hour away from the storage facility to Geelong. I was told they couldn’t possibly deliver to Geelong even though I offered to pay extra per KM. I also couldn’t access the box during lockdown to empty it so was paying $120 a month for over 6 months to store a few boxes. It was really hard to find a moving company willing to do it for me and that resulted in me only receiving one quote for over 1500 dollars to pick up the items and deliver.
I’m so angry about this because I was not told that delivery to Geelong was out of scope when initially booking.
Anyway now it’s finally empty and I’ll never use them again.

Job Satisfaction
1/5
Customer Service
2/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
  • On-Site Storage
Office LocationMelbourne North (Brunswick)
Taxibox
TAXIBOX T.TaxiboxSend a private message
Taxibox
TAXIBOX T.TaxiboxSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Taxibox

Dronq
DronqSydney, NSW
  • Verified

Easy and straightforward company. Gets the job done right

published

No issues with storing items. Only issue is they need to improve with billing system where you can choose on how long you want the storage for instead of having to manually pay every month. Will consider them again in future and Would highly recommend.

Job Satisfaction
4/5
Customer Service
4/5
Service Type
  • Mobile Self-Storage
Office LocationSydney East (Erskineville)
Taxibox
TAXIBOX T.TaxiboxSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Taxibox

The reviewer stated that an incentive was offered for this review

Joanne Lincolne
Joanne LincolneSydney, NSW
  • Verified

WONDERFUL!! Excellent service and concept. Only issue is ramp on box

published

Really fantastic service from ALL their personnel. Would definitely recommend them and use them again. They have an excellent, clear, informative and useful website. Only issue would be in the design of the ramp on the box - there is a bit of a drop from the box to the ramp and the ramp needs to be wider for the trolley. Other than that, convenient and great service!

Job Satisfaction
5/5
Customer Service
5/5
Incentivised Review No
Service Type
  • Mobile Self-Storage
Office LocationSydney Central (Wentworth Point)
Taxibox
TAXIBOX T.TaxiboxSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Taxibox

Page 1 of 2

Questions & Answers

Thea C.
Thea C.asked

What is the clearance for Taxibox in a basement car park

1 answer
Taxibox
TAXIBOX T.TaxiboxSend a private message
Bernardo M.
Bernardo M.asked

Hello!

I'm trying to book a Taxibox for moving purposes.

I'm moving from Melbourne to Sydney on the 14th of March.

I'm trying to get a taxibox delivered to my address (on-street parking) on the 12th of March - I'll be on site to receive it.

I don't know my future address on Sydney yet, so I've put down Sydney - 2000 as the delivery address.

When trying to book the taxibox, I get this greyed out box in the "Delivery dates" form, and I can't proceed further. Am I doing something wrong?

Thank you for the support!

Cheers,

1 answer
Taxibox
TAXIBOX T.TaxiboxSend a private message
dave charles
dave charlesasked

good reviews,do you ship containers overseas to aukland nz?

1 answer
Taxibox
TAXIBOX T.TaxiboxSend a private message

Hi Dave! We don't currently ship overseas but we have some friends that may be able to help! Hit us up on 1300 87 60 87 if you're still looking for a referral. Kind Regards, TAXIBOX Team

See all TAXIBOX questions

Get an answer from our members and Taxibox representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.