- Sign in
- Write a review
- Verified
Great storage, terrible customer service
Recently used 3 taxi boxes to store household items while renovating. The boxes were sturdy and the delivery driver exceptionally helpful. He did his best to make access easier for us.
- On-Site Storage
The reviewer stated that an incentive was offered for this review
- Verified
50/50
Very bad with response times after filling out the form that's required to get our stuff out. Both times taxobox ending up costing us more money. Dunno if would recommend however when at pick up the guy at the side was very helpful and it was easy to access and get it all done quickly - the stars is for the Champ at site
- Mobile Self-Storage
- On-Site Storage
Hi Tahlia,
Happy to hear you had a nice time with your TAXIBOX driver (all our drivers are champs), although we're so sorry to hear you had trouble reaching us. We'd recently made some changes to ou...
Read morer communications systems to keep up with an increase in demand for the team – it's busier than ever here in the TAXIBOX world – the roll out had its share of teething problems. Good news is it's all fixed up now! We appreciate your patience with us while we worked this out.Review collected in partnership with Taxibox
- Verified
Good service, room for improvements
Really good service, it does what is promised. The only thing I would say is that you could care more for cases where customers have to park the Taxibox in the city where the parking is paid, perhaps offering pick ups and drop offs in a narrow window would help, also empowering the customer centre to solve problems without having to escalate to their manager would save time from everybody. Maybe also providing the drop off and pick up date 48 hours before would help customers to organise themselves rather than 5pm of the day before. Other than ...
Read morethat great service guys, keep rocking The fee for the Removalist is way too high, other fees are fair to be honest. This review check with proof is negative too, you guys know by my name and email if I was a customer or not.- Mobile Self-Storage
- On-Site Storage
- Verified
Great storage option
A flexible storage option, easy to set-up and easy to arrange for access. The only issue I had was in arranging delivery back where the website said there were slots but this turned out to be incorrect. The team eventually worked with me to get a solution.
- On-Site Storage
Hi Neil,
Great to hear you’ve enjoyed your time storing with us, however we’re sorry to have let you down arranging re-delivery....
Read more We’ve worked hard to implement a live availability feature on the website though there are some variables that are difficult to account for, particularly within our 7 day notice period - this can extend to our same day pick-up service & on street deliveries given some limitations in our capacity to perform a small number each day. We’re really sorry to have caused a stir, though we’re glad to have been able to offer an alternative solution. It’s worth mentioning we’re almost ready to unveil our shiny, new website that should help improve the process and we appreciate the feedback around your experience. Kind Regards, TAXIBOX TeamReview collected in partnership with Taxibox
Find out how TAXIBOX compares to other Storage Providers
Know better, choose better.
Simple and affordable
The service was amazing from the ordering process to receiving the taxibox and then through to delivery at the other end. All staff were really helpful and friendly at all times and accommodated a change to my schedule easily.
- Mobile Self-Storage
- On-Site Storage
- Verified
Super flexible, very patient, top rated!
Looked after my precious belongings, were patient and flexible and very attentive to my needs. Would recommend to anyone looking to store and transport their belongings.
Had my belongings with them for over a year with no issues.
- Mobile Self-Storage
- On-Site Storage
Review collected in partnership with Taxibox
- 2 reviews
- Verified
Very well done.
Staff were very friendly and helpful, would recommend this facility. Easy to contact via phone. However did have difficulty with online contact and forms. All staff went out of their way to assist.
- On-Site Storage
Hello Suse,
Thanks for your lovely review- we’re stoked to hear that the team gave you the full TAXIBOX experience....
Read more We’re a little surprised that the website let the team down- this is pretty unusual as we invest a fair bit of time making the website super easy to use. We’d love to grab a few more details about which bits were tricky so we can see how we can improve them. Can you give us a buzz on 1300 87 60 87? Kind Regards, TAXIBOX TeamReview collected in partnership with Taxibox
The reviewer stated that an incentive was offered for this review
- Verified
Great service and communication
Staff were friendly and efficient. My only disappointment was I wanted a mid week delivery and pickup and in order to get the midweek discount the 2 boxes sat empty in my driveway for 4 days.
- Mobile Self-Storage
- On-Site Storage
Hi Ann,
Thanks so much for your kind words- we’re glad to hear you experienced top notch service!
...
Review collected in partnership with Taxibox
The reviewer stated that an incentive was offered for this review
- Verified
storage made simple
We kept the Taxi Box on our property to solve our storage dilemma for a short period of time. So convenient, so easy! The only trap is they do not yet alert you by email (was promised they would do this 5 days in advance) to the collection date in case you forgot and you have to pay another month to retain it or they arrive to take it away and then you have to pay more!
- On-Site Storage
Hi Andy,
So happy to hear we were able to help out with your storage dilemma, one may say it’s our speciality! ...
Read more We totally understand that your looming collection date can quickly creep up on you and so we send courtesy text message reminders both a week before and the day prior (we fear an email in addition to this may feel a little overbearing to most!). We do however confirm any updates to your collection date via email as you extend it out at the end of each month. As our on-site storage service works on a month by month basis, the storage fees are also a month in advance and we just ask that you give us a buzz 2 days prior so that we can process the following month’s payment and extend your pick-up date. We’re having a little trouble locating you in the system (understand the TAXIBOX may be booked under someone else’s name) so we’re not totally across the details of the account. Additional fees may be incurred as a way of recovering costs and this could cover a range of things such as failed pick-ups and any changes made to our schedule after 3pm. In the rare case we see this happen, it often involves extra time incurred to make these changes, and loss of spaces on our truck that could have been otherwise used for other customers. Hope we’ve been able to help clear things up for you though please feel free to reach out to the team on 1300 87 60 87 should you have any questions we’re always down for a chin wag! Kind Regards, TAXIBOX TeamReview collected in partnership with Taxibox
Find out how TAXIBOX compares to other Storage Providers
Know better, choose better.
Fantastic concept and follow through
Absolutely loved this service! Only reason not 5 stars is the fact they are closed on Late sat and Sunday when customer service should be contactable to amend bookings for Monday!
Andrew was great and very friendly !
Thanks so much Taxibox
- Mobile Self-Storage
- On-Site Storage
Would recommend
Easy to use. Easy to access. Reliable. Was great to speak to local Aust workers.
But why make me add more words. Surely i have concisely summed up my experience. Thanks taxibox.
- Moving Interstate
- On-Site Storage
- 10 reviews
- 3 likes
Pretty good
Good service. Friendly staff. Especially the drivers. Only complaint was given incorrect quotation on re delivery causing me an extra months rental. Also after finished with the service I got an overdue invoice. Told it was a computer glitch. Otherwise I will use again and highly recommend as there are too many if not all removalists are crooks especially Quick and easy.. good job Taxi Box.
- Mobile Self-Storage
- Moving Interstate
[Update 27/05/2019]
Hi again Stuart,
...
Find out how TAXIBOX compares to other Storage Providers
Know better, choose better.
- Verified
Surprise price
2 bedroom house last year 2015. From Erskineville to Centennial Park with offer $99 per box. I did not realise after I collected the 1 st Box the price a little bit more expensive. Surprisingly!
- On-Site Storage
Questions & Answers
What is the clearance for Taxibox in a basement car park
Hi Thea,
Great question - we'd just require a minimum height clearance of 2.3m to be able to place your TAXIBOX inside the basement carpark!...
Read more Kind Regards, TAXIBOX Team.Hello!
I'm trying to book a Taxibox for moving purposes.
I'm moving from Melbourne to Sydney on the 14th of March.
I'm trying to get a taxibox delivered to my address (on-street parking) on the 12th of March - I'll be on site to receive it.
I don't know my future address on Sydney yet, so I've put down Sydney - 2000 as the delivery address.
When trying to book the taxibox, I get this greyed out box in the "Delivery dates" form, and I can't proceed further. Am I doing something wrong?
Thank you for the support!
Cheers,
Hi Bernardo, sorry to hear you've had some issues making your booking! We're a little unsure why you're unable to select your preferred dates without knowing all the details, though it could be that w...
Read moree don't service your area on a Saturday. Please feel free to book directly with the team on 1300 87 60 87 so that we can help get everything sorted for you!good reviews,do you ship containers overseas to aukland nz?
Hi Dave! We don't currently ship overseas but we have some friends that may be able to help! Hit us up on 1300 87 60 87 if you're still looking for a referral. Kind Regards, TAXIBOX Team
Get an answer from our members and Taxibox representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Carissa,
The TAXIBOX Team (especially our drivers) are all absolute legends, and always keen to lend an extra hand. Especially when a renovation project takes a turn for the worst, which if you'v...
Read moree ever seen Grand Designs, happens everytime. Glad we could help you out.