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- Verified
Excellent service
Excellent service. We moved interstate and The taxibox delivered our goods in a very timely manner. Communication is excellent. The staff were cheerful and helpful.Only thing is the box could be bit more bigger.
- Moving Interstate
Review collected in partnership with Taxibox
AMAZING
7 years ago we moved from Sydney to Melbourne and had a great experience with Taxibox. A month ago we moved back to Sydney from Melbourne and used Taxibox and again, had an even better experience. Both the Sydney and Melbourne team were utterly amazing - but especially the guys in Melbourne, Beau and the driver Frank, were so helpful and went above and beyond when we needed another Taxibox with very little notice. (Thanks Beau - you lifesaver).
Highly recommend if you're moving locally or interstate or if you just need some flexible and affordable storage. Amazing and I'll always use and recommend! Just awesome.
Thanks legends!!!
- Moving Interstate
Made my move super easy!
The whole process was so easy and service was great. Would definitely recommend using a taxi box for a move especially if you don’t have a whole bunch of stuff to move. Great value for money!
- Moving Interstate
- 2 reviews
- Verified
Life Savers
Taxibox were professional and helpful throughout the booking process. When the box arrived the delivery man was efficient, cheerful, thorough and careful. I will be using them next time I have to move -- thanks for making a stressful time easier.
- Moving Interstate
Review collected in partnership with Taxibox
The reviewer stated that an incentive was offered for this review
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Unable to provide service on a booked date
I have booked taxibox online before Christmas to move interstate, on the dates that the website says spots available. Contacted them to try to finalise my booking and payment the next day and was told the sales Team was busy as it was near Xmas and will return my call ASAP. Did not receive a call until a week later and was told they can no longer deliver on the day I requested.
Questioned further as even today the website still shows those dates I booked was available, and was told that they have reserved the slots for other customers to retur...
- Moving Interstate
Would recommend!
Excellent over the phone, service, patient, practical, would use again as a solo person moving interstate, great tidy size too. Moved interstate and able to work through options well and size prior to booking the box.
- Moving Interstate
The reviewer stated that an incentive was offered for this review
- 5 reviews
- 2 likes
- Verified
Great storage/moving option
A great solution. Moved Sydney to Melbourne and three months stoeage. Really well priced, super convenient, good communication and service. Just two issues: not servicing regional areas, but that's understandable. And given dimensions of the box are external not internal, a small, but important difference.
Highly recommend this company though.
- Mobile Self-Storage
- Moving Interstate
Review collected in partnership with Taxibox
Best decision I ever made for my interstate move needs
Easy, peasy, lemon squeezy... using Taxibox for my Interstate move was the best decision. It was easy, fast & at a very reasonable cost. I would definitely recommend Taxibox for any moving needs
- Moving Interstate
- 2 reviews
Easy and simple
Customer service A+ delivery and pick up A+ smooth and simple service. Highly recommended. No complaints only praise. Couldn't have been any easier. Would definitely use your services again.
Thank you Taxibox :)
- Mobile Self-Storage
- Moving Interstate
- On-Site Storage
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- 2 reviews
Amazing experience!
I had the most pleasant experience with Taxibox! Not only were they reasonably priced but they also provided with a lot of information on how their service works which put my mind at ease for my move from Brisbane to Melbourne. The use of the tracker 30mins before arrival was perfect and the young man who delivered and picked my box up was great and answered all the questions I had! Highly recommend Taxibox :)
- Moving Interstate
- 2 reviews
- Verified
Awesome, why pay more then you have to
interstate move done and dusted, on a budget, our belongings were as they were when they left. in secure storage for 5 months.
would recommend to everyone instead of getting an expensive moving truck
- Moving Interstate
- On-Site Storage
Review collected in partnership with Taxibox
- Verified
Beyond perfect.
Door to door delivery from Melbourne to Brisbane. Absolutely fantastic job, everything arrived intact. I can highly recommend a Taxi box to transit all your worldly goods interstate. Staff in Melbourne and Brisbane very polite an accomodating. A hugh kudos to you all. Thank you Taxi box - Regards Pare A
- Moving Interstate
Find out how TAXIBOX compares to other Storage Providers
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- 3 reviews
- 1 like
Would not recommend them to anyone - Update
There have been some developments since my first one star posting.
Taxibox has been in touch and a very polite lady explained why Taxi box has issues with delivering boxes just over the NSW when it will happily transport them to its interstate depot in Sydney. The reason make sense but it is a pity that the Taxibox website is less transparent about it’s interstate capability.
I have had to organise a double move now having found a drop off point for my boxes on the Qld side of the border and another set of removalists, at my own expense, to p...
- Moving Interstate
- On-Site Storage
Hi Phil,
Thanks for chatting through your concerns with the team and appreciate the update across the multiple reviews....
Read more We know it’s been a frustrating experience and as it’s important that your time storing with us remains positive, we’ve stepped a little outside of our normal processes and made it our mission to help make your re-delivery run as smooth and stress free as possible. Being totally transparent around our communication is something we hold near and dear, though we’re sorry if you feel we might have fallen short. Our interstate service works in a more unique way given that it runs express between our facilities and the trucks used aren’t fitted with the same offloading capabilities to make any stops along the way. It’s not normally required that we’d need to provide detail around the internal logistics of our interstate transport (and possibly a little information overload) however we’re more than happy to clarify this for our customers should there be any need. We’re incredibly glad to have been of help arranging your re-delivery and look forward to seeing you next week. Kind Regards, TAXIBOX Team.- Verified
INCredible Service
From the first phone call to discuss my relocation from Sydney toMornington Peninsula every staff member (from phones and to the guys who dropped off then picked up my taxibox at the other end) was happy, informative and precise. Says that the management must treat staff well which is rare these days but so worth it gauging by the trouble free experience I enjoyed. Thanks all - oh and I love the little funny comments via messages too!
- Moving Interstate
Review collected in partnership with Taxibox
- 3 reviews
- Verified
Amazing service
Reliable, informative and just great! The price is reasnoble too.
Two weeks quarantine without paying for storage time is wonderful. Couldn't ask for a better way of moving interstate! Recommended completely!
- Mobile Self-Storage
- Moving Interstate
Review collected in partnership with Taxibox
- Verified
Loved this service
I used it for a move from Melbourne to Brisbane in the middle of a pandemic. Customer service was outstanding at both ends, nothing in the box was damaged and I was kept up to date through the whole process. Can't recommend Taxibox enough!
- Moving Interstate
Review collected in partnership with Taxibox
Excellent Customer Service
Taxibox service was fantastic,
Very accomodating of the changes I needed to make. The team were very helpful, quick to answer.
Shoutout to Jordan from the phone team for looking after me!
- Moving Interstate
Would not hesitate to use Taxibox again
Moving interstate during COVID was stressful but they were a shining light. I also needed flexibility by delaying the delivery date which they did several times. They did everything they said they would, when they said they would do it and no hidden charges. They are a lot of fun too with a lot of humour embedded in their company
- Moving Interstate
- 2 reviews
Very happy customer
Reliable service, kept up to date on delivery via sms and real time tracking. A trustworthy business. We moved from Melbourne to Brisbane hassle free. Would totally recommend. Well done team! Cheers!
- Moving Interstate
Very positive experience
The process was straight forward and the staff very helpful. Drop off was very efficient and the driver extremely helpful. I would use them again if the situation ever arises.
- Moving Interstate
- 2 reviews
- 3 likes
Excellent! So glad I chose to move interstate with Taxi Box
Taxi boxes were delivered and picked up on time with no fuss. The furniture removalists were outstanding! They worked incredibly hard and fit all my furniture in to the boxes.
- Moving Interstate
Amazing!
One of the best customer service experiences I’ve ever had. Staff were always extremely helpful. Would highly recommend Taxi Box for a move. Very convenient and easy to use! Thank you.
- Mobile Self-Storage
- Moving Interstate
Stress-free relocation
Thanks to Taxibox's excellent customer service, my move to a new city during challenging times was made smooth and stress-free. I would definitely use Taxibox again and loved the Spotify playlist.
- Moving Interstate
- Verified
Perfect for our interstate move
Fantastic service. We were able to load our taxi box out of the Brisbane depot & it was very convenient for us as drop spots in our area were very limited. The guy at the Brisbane depot (I can't remember his name) deserves a mention as he was very polite, helpful & professional every time we had to access our box. Delivery & collection of our box was on the requested dates. Highly recommend this service.
- Moving Interstate
Review collected in partnership with Taxibox
The reviewer stated that an incentive was offered for this review
- 2 reviews
- Verified
Fantastic concept.
TaxiBoxes are a brilliant idea. It works perfectly and the pick up /drop off drivers are so quick and skilled. My only surprise was a little mouse that hitched a ride and is now on the loose in amongst the boxes in my new apartment LOL.
Fouth taxibox we’ve used. 10/10
- Moving Interstate
Hi Veronica,
We may be totally biased, but we wholeheartedly agree that our drivers have nailed it on the delivery skills front! So glad to hear you’ve had a number of great experiences with us and i...
Read moref you need any help with future moves, we’d love to repeat that perfect score again.Thanks for reply. I am happy to say the little hitchhiker as moved on. Maybe he needed a TaxiBoxes too! Thanks again for a great sevice.
Review collected in partnership with Taxibox
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Hi Mch,
Thanks for your honest feedback and apologies for the delay in responding we wanted to gather a bit of detail on the situation. ...
Read more Totally hear your frustration around not being able to grab your preferred date of delivery and we’re sorry we couldn’t make that happen. It is an exceptionally busy period for us at the moment so it’s not always been possible for us to accommodate every booking request. After receiving your booking request overnight, our team gave you a buzz the following morning and left a voicemail. Putting our hands up to the next issue, in that we weren’t able to handle your call back that same afternoon – our sincere apologies for this. The timing wasn’t helped by throwing Christmas and public holidays into the mix either, with our conversation not taking place until the next business day, a few days later. To give a bit more detail, online booking forms are only a request - availability tends to be a bit of a moving target and your booking is only finalised once we’ve chatted to you over the phone. We’ve tried to make this as clear as possible for the customer once they hit submit on website, since transparency is key for us. In light of the Christmas craziness, we’ve had to keep spots reserved for our existing customers to allow for their belongings to be returned. That being said, we understand this can be misleading for new customers and we’re going to work on fixing this to avoid this situation again. We are sorry to have let you down on this occasion but thank you for taking the time to leave us some feedback that we can take away and use to improve our customer experience in the future. Kind Regards, TAXIBOX Team