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Excellent service
TaxiBox were extremely helpful in advising what I needed prior to making the decision to use them for storage. Also they were very efficient, professional and cheerful in all our communications. Their rates were very competitive and I would have no hesitation in using them in the future or recommending them to friends and family. Overall a satisfying experience from beginning to end.
- 3 reviews
The best!
Everything about my taxibox experience was positive. And the humorous way the boxes take on their own personality was kinda fun. Thanks to everyone I dealt with - all efficient and friendly and didn't waste my time.
Awesome service
Very happy with Taxi box, made my house move so much easier. They are very reasonably priced for the service. Would definitely recommend Taxi box of you are looking for mobile storage.
- 2 reviews
- Verified
Sensational servixe
I needed short term storage and this was perfect. To the door, affordable, easy to pack and on time every time. Would highly recommend, especially if it's a small relocation
Review collected in partnership with Taxibox
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- 3 reviews
- 2 likes
- Verified
Basic but don’t expect delivery outside CBD
I had a storage box while selling my house. I moved 1 hour away from the storage facility to Geelong. I was told they couldn’t possibly deliver to Geelong even though I offered to pay extra per KM. I also couldn’t access the box during lockdown to empty it so was paying $120 a month for over 6 months to store a few boxes. It was really hard to find a moving company willing to do it for me and that resulted in me only receiving one quote for over 1500 dollars to pick up the items and deliver.
I’m so angry about this because I was not told that delivery to Geelong was out of scope when initially booking.
Anyway now it’s finally empty and I’ll never use them again.
Hi Beth,
We’ve tried to contact you a number of times to run through a bit of a resolution with you but alas.. we’ve not been able to catch you. We know December is a hectic time for everyone especially if you’ve newly moved....
Read more To shed a bit more light on this, it is difficult for us to discuss at length on the phone the areas we don’t service if they aren’t mentioned at the time of booking. We do however totally understand that your plans can change while in storage, which is why we provide transparency with an instant quote on our website - see www.taxibox.com.au/booking. This quote will also advise of any areas that fall outside of our catchment zone. Lockdown definitely threw a spanner in the works and while we were fully operational and open for access we understand that it was difficult for some of our regional customers to make it down to us. We were able to offer you a free redelivery to a family members house in metro Melbourne to avoid further storage fees but it appears that wasn’t a go-er. We’re still keen to chat over some things with you when you get a spare minute, so please give us a call on 1300 87 60 87 when convenient. We look forward to hearing from you! Kind Regards, TAXIBOX TeamReview collected in partnership with Taxibox
- 2 reviews
Easy and simple
Customer service A+ delivery and pick up A+ smooth and simple service. Highly recommended. No complaints only praise. Couldn't have been any easier. Would definitely use your services again.
Thank you Taxibox :)
- 2 reviews
- Verified
Stress free storage
We used taxi box for storage while we moved between houses and decluttered to sell our home. The customer service from the start to end was amazing, so communicative and responsive. The guys who dropped off and picked up the taxi boxes were really nice and accommodating, asking us exactly where we would like the boxes dropped and what angle. They were so professional and genuinely have a strong customer focus. Could not recommend this company enough. Professional, responsive and great to deal with.
Review collected in partnership with Taxibox
- 2 reviews
- Verified
Awesome, why pay more then you have to
interstate move done and dusted, on a budget, our belongings were as they were when they left. in secure storage for 5 months.
would recommend to everyone instead of getting an expensive moving truck
Review collected in partnership with Taxibox
- 3 reviews
- Verified
HIGHLY RECOMMENDED
Professional and extremely helpful from the start to the finish...definitely highly recommended...Shannen was amazing when I needed extra assistance....To make things even better I even received a refund for part of the month not used
Review collected in partnership with Taxibox
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- Verified
These boxes are great
I had two taxi boxes for 3 months while renovating, they were great. Safe, waterproof storage and surprisingly roomy. The staff were also really easy to deal with. Would definitely use these again if the need arose.
Review collected in partnership with Taxibox
Easy and convenient
We used taxibox between our leases to store our things. It was so easy from beginning to end. The staff and customer service were friendly and happy to help along the way.
- 3 reviews
- 1 like
Would not recommend them to anyone - Update
There have been some developments since my first one star posting.
Taxibox has been in touch and a very polite lady explained why Taxi box has issues with delivering boxes just over the NSW when it will happily transport them to its interstate depot in Sydney. The reason make sense but it is a pity that the Taxibox website is less transparent about it’s interstate capability.
I have had to organise a double move now having found a drop off point for my boxes on the Qld side of the border and another set of removalists, at my own expense, to p...
Hi Phil,
Thanks for chatting through your concerns with the team and appreciate the update across the multiple reviews....
Read more We know it’s been a frustrating experience and as it’s important that your time storing with us remains positive, we’ve stepped a little outside of our normal processes and made it our mission to help make your re-delivery run as smooth and stress free as possible. Being totally transparent around our communication is something we hold near and dear, though we’re sorry if you feel we might have fallen short. Our interstate service works in a more unique way given that it runs express between our facilities and the trucks used aren’t fitted with the same offloading capabilities to make any stops along the way. It’s not normally required that we’d need to provide detail around the internal logistics of our interstate transport (and possibly a little information overload) however we’re more than happy to clarify this for our customers should there be any need. We’re incredibly glad to have been of help arranging your re-delivery and look forward to seeing you next week. Kind Regards, TAXIBOX Team.Find out how TAXIBOX compares to other Storage Providers
Know better, choose better.
- 2 reviews
- Verified
Storage couldn’t be any easier.
Punctual delivery and retrieval of the boxes.
No fuss drop off and clean and easy to pack.
All boxes returned in good condition. Company so easy to deal with. Would highly recommend for safe secure and inexpensive storage solution.
Review collected in partnership with Taxibox
- Verified
Will continue to use this service
Love taxibox services. The staff are professional, providing good advice and assistance to the customer. They are kind as well, every person I spoke too, including the drivers, were wonderful!
Review collected in partnership with Taxibox
- Verified
Stay gold!
It's plain and simple. The team behind Taxibox offer a brilliant service with such ease. They are always super friendly and they make all aspects of the process effortless. Moving and storing your possessions can be a pain, but these guys make it so much better. Stay gold, ponybox!
Review collected in partnership with Taxibox
- Verified
So Easy!
Helpful first contact about the service they provided. The box arrived an was picked up at the times designated and was great for my kids to watch. Very professional and enjoyable service.
Review collected in partnership with Taxibox
Perfect solution
Dealing with Taxibox was super easy and delightful. The Taxibox system works very conveniently and priced affordably. My Taxibox took care of my belongings very well for a number of years.
Best Customer Service
We required Taxi Box to be placed in a tricky tight spot, throughout, the driver demonstrated skill and care in delivering our Box, all with a smile on his face.
Hi Louise, Thanks so much for the feedback. We'd really love to pass this on to your driver, would you be able to give us a buzz on 1300 87 60 87 or shoot us an email so we can work out who your driver was on the day? Kind Regards, TAXIBOX Team
Moving and storage has never been easier
With Taxibox I have saved time, money, double handling and truck hire. Taxibox is the newest and best way to self-move and store. I highly recommend and will definitely use them again
Too easy
Great service, easy to access box when needed, delivery and pick up of box was also a breeze. Would highly recommend to anyone wanting storage and easy access of items whilst in storage.
- Verified
A great storage concept, on or off site
A no brainer way of extending your storage options. Secure, easily accessible and lovely dedicated people to deal with. Almost makes it hard to leave. Would recommend Taxibox without hesitation and would definitely use you again.Thank you.
Review collected in partnership with Taxibox
- Verified
Professional Service
Fantastic service, very professional staff and customer service they keep to there time frame. I will definitively use them in the future and will recommend them to my family and friends
Review collected in partnership with Taxibox
Perfect option for short term storage in the driveway
Really professional crew. The storage was weather proof and sealed up tight and secure. Definitely would use a taxi box again. Delivered and pick up on time. They were much cheaper option that hiring a sorage unit for a couple of months and also paying for removalists.
- 2 reviews
Excellent service
Super easy to deal with very friendly staff and excellent service if I ever need storage again will definitely call taxibox 5 stars from start to finish I would highly recommend them
- Verified
Easy and convenient, fantastic customer service
We sold our place and bought a new house with 6 week gap in between settlement. Taxibox provided a more convenient and cost effective way to store during this time. The full process was easy to understand and follow and every milestone was communicated by customer service team well in advance. Their online process also made it easier, from requesting to reschedule redelivery to paying without having to make a phone calls. We were worried about the really teep slope at the new place but they were well professionally placed. None of our furniture...
Read more or household items got damaged during transport, and we didn't need cables to hold them together. Do recommend pack them tightly if you're not using ropes to hold everything in place. Highly recommend this innovative business operation and model by Taxibox!Review collected in partnership with Taxibox
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Hi Beth,
Read moreWhile our delivery service is only for the Melbourne metropolitan area we also completely understand that the travel restrictions made things difficult to arrange your check-out during lockdown. We’ve tried to get back in touch a few times to chat through things in a little more detail however we’ve not been able to reach you – could you please contact us on 1300 87 60 87? We look forward to speaking with you again soon! Kind Regards, TAXIBOX TeamThanks so much for your feedback and we’re sorry that we weren’t able to deliver your TAXIBOX to your new home in Geelong.
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