My new TCL TV had an unfortunate problem in that it had a thin dark horizontal line across the screen. I put up with the problem for some six months fearing the problems of lodging a warranty claim. My fears were totally unfounded.
Upon calling TCL's customers service, I received great attitude and timely assistance in a very positive resolution to my issue. My thanks go to Jenny and Tan who were instrumental in giving me satisfaction in purchasing a TCL TV. A most happy customer.
WARNING **DO NOT BUY TCL**
We are currently on our 3rd replacement LCD TV from TCL firstly we had a large black dot and a green stripe which just arrived...2nd TV had a big white cloud in the middle of the screen and low and behold 3rd TV has now just cut the screen in half white!! TCL want to keep sending out replacements and we don't want to go through this again having no TV in between waiting for another to arrive..I believe that this will go on until the warranty is up :( they are also not going to refund for all our troubles ...
- Verified purchase
Brought this tv due to my old one being to small for my needs and haven't regretted it. Love the clear picture and sound. Really like the ECO screen feature as it allows for a great pixel without using to much power. Would highly recommend this Tv if your looking for a energy efficient television
It worked the first time we turned it on but the second time it had no sound. The sound then worked every 3 or so times it was turned on. We were told it will work with any hard drive to record and it would format the hard drive when it was first plugged in which didn't happen and we weren't able to record. We were also told you could set it to record programs at times in the future which was also incorrect. It is more like an olden day VCR where you have to manually start and stop recording, not really all that "smart". We only bought it as i...t was on sale, we have never had any issue with cheap tvs from places such as Dick Smith and Big W. So I thought spending more than I ever had on a brand new item it should at least work when you first bring it home??!! We took it back, hoping it was a did but they had none of this size in stock so we fork out an extra $90 for the next size up... It was already a stretch to pay what we had so we reluctantly paid more, but at least we were getting a 5" bigger TV. Surprise, this TV only worked the first time it was started as well. Later that night, first it wouldn't turn on. When it eventually turned on, no sound. The next day we called the store, who acted very surprised there were issues with this TV also. They told us to bring it back in, before taking it back the 30km plus re packaging etc, we thought we would ring TCL thinking we must be doing something wrong for the same thing to happen twice. TCL talked us through trouble shooting and thankfully it worked, they also told us we needed to format our hard drive and how to do it. However, next time we turned on the TV, doesn't want to turn on, so we do the trouble shooting and then, no sound. We called them back and they told us to take it back to the store. So we make the trek back in and looks for the sakes consultant we had been dealing with and are stopped by another guy. He tells us TCL are crap, asks us why we bought it and tells us to buy Hisense which are of course more expensive again. Shows us the 50" hisense which at full price is still more expensive than the 55" TCL ... They then kindly offer to swap the TCL for the hisense for the same price.... But it doesn't seem to concern them that it was a stretch to fork out that much in the first place which we reluctantly agreed to do because the TV was bigger! So now I am leaving with a smaller, more expensive TV and not happy about it. Then this new guy informs us he is the manager! So.... Why??? Is the manager selling a product he knows is crap and doesn't work??? I can't help but think it was all a ploy to get people to spend more, bait them in with a crappy product that can only be replaced with something more expensive that is probably owned by the store??!! So, after all that I am very disappointed in this TV and The Good Guys.
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