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TCL Australia

TCL Australia

3.3 from 240 reviews · View Statistics

Reviews

3.9

141 reviews
  • Product Quality
    3.8 (120)
  • Return Claim MadeYes · No (141)
  • Warranty Claim MadeYes (23) · No (113)
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Reviewer Photos & Videos

Upender Reddy

Upender ReddyGreater Melbourne (Metropolitan), VIC

Excellent customer service

published

Thanks for MICHELLE for helping out with the issue in a very friendly and smooth way by explaining each and every step clearly.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL 32E4900S
David R.

David R.Greater Melbourne (Outer), VIC

No internet problem fixed.

published

Alvin knew the fix to my problem immediately and gave me clear instructions to quickly and easily remedy the problem. Well done Mate.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Excellent

published

Fix the problem straight away and easy to understand the young girl of the phone
Thanks you very much TCL

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Needed help

published

We were having trouble setting up our tv and Michelle was able to get us going. We don’t have a great knowledge of new technology so we were very pleased.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Telesia

TelesiaSydney, NSW

Excellent customer service

published

I'm satisfied with my service with JANICE she was great help for my first time dealing with issue on my tv

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Ray

Ray

  • 2 reviews

Advice given was spot on

published

Spoke to Alvin in regards as how to T-cast from mobile to TV. He was clear and easily understood. I appreciated his patience and politeness in handing my query.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Internet connectivity issues resolved ! Thanks.

published

I want to sincerely thank EVA for her exceptional service when I called to find assistance for connecting my smart tv to the internet.
She was very patient, friendly and knowledgeable, and guided me Step by step to resolve the problem.

Thank you so much Eva.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Peter maclachlan

Peter maclachlanKimberley, WA

Waiting for my 65 inch TCL TV

published

The same problem as many other callers I was enjoying my 65 inch TCL Smart TV when it went blank picture still with sound I checked it to find no back light have had run around since then over 6 week now I was offered a store credit with was then withdrawn to say that they would send me a replacement upgrade model in 7-10 days some 4 weeks now and i can not get a straight answer on when I might see my beloved tv. I have had to drag a 40 inch one from outside to watch in house. PLLEEEESE some one help me i am having withdrawal symtoms from not being able to watch netflix etc and will have to file for a divorce as my wife hounds me daily Please TCL just Give me a replacement TV File NO 122073

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedTCL 65P4US (65")

Problem with my 70“ TCL TV.

published

Eva, was very professional and patient. It was a pleasure to talk to her lovely person. And I was upset that my TV had a problem but by the time I finished talking to Eva I felt assured that I going to looked after by TCL. TCL and Eva Rocks. Cheers.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL 70P8M (70")
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Sophia

SophiaRichmond-Tweed, NSW

Thank You Rose and TCL for your excellent customer service...

published

I want to sincerely thank Rose for her exceptional service when I called yesterday to find assistance for connecting my smart tv to the internet.
Rose was very patient, friendly and knowledgeable in all these matters.
Through her help I connected to the internet; in a step by step comprehensive procedure.
Thank YOU very much...

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTelevision
Nicole

NicoleTasmania

Do not buy TCL very bad customer service

published

Do not buy TCL

Very poor customer service!
Was given cash back eftpos card which came with a tv I purchased. I went to activate card and although the card had not expired they said I had not activated it soon enough! I asked where the activation expiry date was listed on the card and they said it’s not listed on card! Misleading advertising! Cash back = no cash back! And when asked to speak to management they hanged up on me.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Perfect customer service ALVIN

published

ALVIN was extremely patient and helpful on the phone today - he was able to get our Waiting room TV up and running quickly with a few easy steps for me to follow. It was a pleasure having someone on the other end of the phone so polite.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Yvette M.

Yvette M.Sydney, NSW

  • 6 reviews

The TV is so bad that I am now investing in another TV for my disabled mother.

published

I am so over this TV
the subtitles do not work. Every day I have to visit my disabled 85 year old mother to turn the subtitles on. I have to turn the TV off and stand there and hold the bottom on the back of the TV>
Then when I turn the TV back on the Subtitles may work on some channels but not on others.
Now Channel3 and 32 do not work at all.
I am so over this approx $600 investment. I will be buy a new TV.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL 43P1FS (43")

Top class.

published

Alvin was very professional and didn't rush me. Navigation was easy. My TCL is a great television. Highly recommended. Buy it!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLinden (The Good Guys) L49UTV17

Almost perfect. Shame about phone connection

published

Janice walked me through steps to get my smart TVs working again. We got disconnected and she called me back

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Helpful support staff

published

Eva was able to work though the troubleshooting for me and her help was much appreciated to get my TV out of safe mode. Thanks Eva.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Stainless

StainlessSouthport

Support

published

Marvin was a great help, very informative and friendly. Problem fixed quickly. A very positive experience and positive outcome. Thank you.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Michelle provide great customer service

published

Thanks for your help Michelle. Our internet is now working on our TV again. You were very friendly and patient while you talked be through the troubleshooting.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL 75P8M (75")

No internet connection

published

Rang for help with my smart tv. Spoke with Michelle who was fantastic. Polite and very helpful in fixing problem.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL 55P8M (55")
Wendy

WendyDarwin, NT

Assistance in getting my TCL up and running after it stopped working.

published

I called TCL and Michelle assisted me remotely in getting my TV working again. She was easy to understand and was very knowledgeable as well. Thank you , Michelle- you were fantastic. Thanks again.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Bill

Billasked

All of a sudden all my ABC channels have disappeared. any thoughts on what this might be please

No answers
Montydog

Montydogasked

when i put a usb into the tv the pictures come upside down

No answers
Steven M

Steven Masked

I have a 65" TCL OLED TV and it is not reading the remote. The remote is working, verified by pressing buttons and watching on my mobile phone`s camera. If i press the button behind the light the tv operates BUT i cannot alter the sound or change channels. How do i reset the tv to pick up the remote?

No answers

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