Reviewer Photos & Videos
Internet connectivity issues resolved ! Thanks.
I want to sincerely thank EVA for her exceptional service when I called to find assistance for connecting my smart tv to the internet.
She was very patient, friendly and knowledgeable, and guided me Step by step to resolve the problem.
Thank you so much Eva.
Waiting for my 65 inch TCL TV
The same problem as many other callers I was enjoying my 65 inch TCL Smart TV when it went blank picture still with sound I checked it to find no back light have had run around since then over 6 week now I was offered a store credit with was then withdrawn to say that they would send me a replacement upgrade model in 7-10 days some 4 weeks now and i can not get a straight answer on when I might see my beloved tv. I have had to drag a 40 inch one from outside to watch in house. PLLEEEESE some one help me i am having withdrawal symtoms from not being able to watch netflix etc and will have to file for a divorce as my wife hounds me daily Please TCL just Give me a replacement TV File NO 122073
Problem with my 70“ TCL TV.
Eva, was very professional and patient. It was a pleasure to talk to her lovely person. And I was upset that my TV had a problem but by the time I finished talking to Eva I felt assured that I going to looked after by TCL. TCL and Eva Rocks. Cheers.
Thank You Rose and TCL for your excellent customer service...
I want to sincerely thank Rose for her exceptional service when I called yesterday to find assistance for connecting my smart tv to the internet.
Rose was very patient, friendly and knowledgeable in all these matters.
Through her help I connected to the internet; in a step by step comprehensive procedure.
Thank YOU very much...
Do not buy TCL very bad customer service
Do not buy TCL
Very poor customer service!
Was given cash back eftpos card which came with a tv I purchased. I went to activate card and although the card had not expired they said I had not activated it soon enough! I asked where the activation expiry date was listed on the card and they said it’s not listed on card! Misleading advertising! Cash back = no cash back! And when asked to speak to management they hanged up on me.
Perfect customer service ALVIN
ALVIN was extremely patient and helpful on the phone today - he was able to get our Waiting room TV up and running quickly with a few easy steps for me to follow. It was a pleasure having someone on the other end of the phone so polite.
The TV is so bad that I am now investing in another TV for my disabled mother.
I am so over this TV
the subtitles do not work. Every day I have to visit my disabled 85 year old mother to turn the subtitles on. I have to turn the TV off and stand there and hold the bottom on the back of the TV>
Then when I turn the TV back on the Subtitles may work on some channels but not on others.
Now Channel3 and 32 do not work at all.
I am so over this approx $600 investment. I will be buy a new TV.
Michelle provide great customer service
Thanks for your help Michelle. Our internet is now working on our TV again. You were very friendly and patient while you talked be through the troubleshooting.
Assistance in getting my TCL up and running after it stopped working.
I called TCL and Michelle assisted me remotely in getting my TV working again. She was easy to understand and was very knowledgeable as well. Thank you , Michelle- you were fantastic. Thanks again.
Questions & Answers
All of a sudden all my ABC channels have disappeared. any thoughts on what this might be please
I have a 65" TCL OLED TV and it is not reading the remote. The remote is working, verified by pressing buttons and watching on my mobile phone`s camera. If i press the button behind the light the tv operates BUT i cannot alter the sound or change channels. How do i reset the tv to pick up the remote?
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