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TCL Australia

TCL Australia (page 2 of 12)

3.3 from 230 reviews · View Statistics

Reviews

3.3

230 reviews
5
(111)
4
(26)
3
(4)
2
(2)
1
(87)
  • Product Quality
    3.3 (171)
  • Return Claim MadeYes (54) · No (136)
  • Warranty Claim MadeYes (79) · No (113)
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Reviewer Photos & Videos

No internet connection

published

Rang for help with my smart tv. Spoke with Michelle who was fantastic. Polite and very helpful in fixing problem.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL 55P8M (55")
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Wendy

WendyDarwin, NT

Assistance in getting my TCL up and running after it stopped working.

published

I called TCL and Michelle assisted me remotely in getting my TV working again. She was easy to understand and was very knowledgeable as well. Thank you , Michelle- you were fantastic. Thanks again.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Gabrielle

GabrielleSydney, NSW

Excellent customer service

published

rang technical support and Michelle was so Helpful guided us through step-by-step Got the TV working in no time at all

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Yvonne J.

Yvonne J.Metropolitan Adelaide, SA

Love it

published

Very easy to choose and very happy that I did and Kai was wonderful helping with my query a very satisfied customer thanks to Kai and TC

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedALDI Bauhn 40” Full HD Smart TV (Mar 2020, Jul 2020)
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Obviousman

ObviousmanIllawarra, NSW

  • 4 reviews
  • 4 likes

Great response time

published

My sister needed a copy of the manual for a TCL HD TV. I couldn't find one online, and the TCL website did not list the model (it is at least 5 years old now). Contacted TCL via the website and got a call back within the hour! The consultant - Michelle - emailed the manual to me and confirmed that I received it. Now that is good customer service, especially when for most of the website contact forms I have used (approx 20+) never get answered.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTelevision
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Hong Khuu

Hong KhuuGreater Melbourne (Metropolitan), VIC

Great service

published

Bought a 50 inch c715 a month ago. Got some quality issue with the picture when watch shows on Netflix and Prime. Called TCL support and Michelle was great to assist. All i need was a reboot to get the problem fixed. She was polite and very efficient.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL 50C715 (50")
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65 Inch tv

published

Pixels died in 15 months, product had a 3 year warranty. TCL said they would send a technician to investigate, but would charge $100. Poor service from a terrible company. Do not buy any TCL product.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Tessa

TessaSouth East Queensland, QLD

  • 2 reviews

The help I received today was excellent.

published

When we went to the store it was easy to find what we were looking for. We were pleased with the range offered. When we brought the TV home we were struggling to set it up so I phoned the customer service number and spoke to Alvin who soon had our TV working properly. We are very happy with the quality of the product.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Ms williams

Ms williams

  • 2 reviews

Great tv

published

I called tCL to help with set up.. talked to Fernando .. he would not quit till he got my problem fixed.. so happyand it was a Great price for a large tv, it has all that you need for viewing and streaming movies and anything else you want to watch

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL 65C1CUS (65")
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Andrea

AndreaGreater Melbourne (Inner), VIC

Good consumer service

published

Today I talked with Eva at TCL, about a problem with my TV, she was very helpful and polite and I had a nice consumer service experience.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedtelevision
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TCL Australia

published

I purchased a 75 inch TCL TV about 3 years ago and it has operated flawlessly. Using the various controls and systems was easy and straightforward. On high resolution the picture quality is very good. What is also important is the after sales service. I had to test this only recently when a small problem occurred. My call was answered by a young lady named Eva who handled it efficiently and professionally, resolving the problem quickly. I give TLC high marks on all counts.

Product Quality
Incentivised ReviewNo
Product PurchasedTCL 75C2US (75")
Lisa M

Lisa MSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Stay away from TLC , I would rather have an old black and white TV than this!!!

published
Paul Mcritchie

Paul McritchieEyre Peninsula, SA

I se a positive future for my TCLtv.

published

Today i talked with Eva at TCL, about a problem with my tv,she was very helpfull an made me feel reasured
that my tv was in good hands with the service department, thanks Eva.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Gracie

Gracie

  • 9 reviews
  • 6 likes
  • Verified customer

Such great customer service

published

I've got a warranty claim outstanding and the customer service team have been so easy to deal with and helpful. I honestly expected the process to be a disaster.
Hopefully my TV gets fixed soon.
Thanks so much Allan and Ervin for being so understanding :) I felt like a crappy human being complaining to someone living overseas about a broken TV, when the rest of the world are being smashed by covid, they didn't make me feel petty at all.
Glen, these boys deserve a pay rise!

Incentivised ReviewNo
Product Purchased42 inch tcl tv

Eva was great Assistant she Assistant in great motivation skills.

published

Everything was Great the Assistant was doing in everything she could to assist. She was using all her time help.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Electronics & Computing Shops

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Great customer service experience

published

Alvin in customer service understood my issue and directed me precisely through the steps to resolve my issue. I can now use the built in chromecast in my new 32" Android TV.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchased32 inch tcl android tv
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Great Customer Service

published

Bought a 60 inch smart TV from TCL. Was very happy with the TV. 3 months before end of warranty started having some issues with the display. Contacted TCL to report the problem. Ended up with a new 65 inch smart TV as a replacement. Great service in particular from MJ.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Speedman

SpeedmanSydney Surrounds, NSW

Had a excellent experience with Tec support

published

The guy in the Philippines was awesome very helpful and the back up phone call from Alvin was the icing on the cake great support TCL

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Excellent support service

published

The setup of my new TV and remote was quickly and professionally managed by Eva. Thankyou so much for your expertise and patience.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Aliceson

AlicesonPerth, WA

Friendly service and all technical help was provided with patience

published

After my call I felt more control of my TCL tv

Some apps would not start rang the number provided
Told him what was going on
He understood me issues and helped to work though the problem
He even gave me further information so when the issues arises I can handle the solution myself
Thank you

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL P615 Series
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Page 2 of 12
See all TCL Australia reviews

Questions & Answers

Bill

Billasked

All of a sudden all my ABC channels have disappeared. any thoughts on what this might be please

No answers
Montydog

Montydogasked

when i put a usb into the tv the pictures come upside down

No answers
Steven M

Steven Masked

I have a 65" TCL OLED TV and it is not reading the remote. The remote is working, verified by pressing buttons and watching on my mobile phone`s camera. If i press the button behind the light the tv operates BUT i cannot alter the sound or change channels. How do i reset the tv to pick up the remote?

No answers

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