Got a 40 inch tcl tv whenever you watched it on smart tv it would go from normal screen to black screen continuously. I rung tcl up they gave me advice to fix it, I did everything they suggest. They wanted videos of me updating tv, video of the problem. Once I proofed there was a problem customer service stopped, I rung them 4 times to see what was going on they kept telling it was with technicians and they would get in touch with me 24 hours to 48 hours 3 weeks later I rung back. Last time I spoke up to them about what they are doing to me and I was put on hold until the phone hung up on me. Few days later I got an email telling me the tv was out off Warrenty and they wouldn't fix it any more

Short wait time and it was a pleasure to speak with Janice who was friendly and had great product knowledge.

Woke up to find my sound bar wasn’t functioning, received fantastic customer support from Angely. Was able to resolve my problem immediately.

I had a problem with downloading the Prime Video App for my android TCL. Paulo helped me through the problem and was awesome to deal with. Congrats TCL, excellent after sales support!

Had trouble connecting the TCL sound bar to my tv, but Renzo A. on tech support helped me through it. Now working perfectly.

I purchased a TCL TV a year ago and it has just decided to pack it in. Dealing with the after sales people is like banging your head against the wall, all you get is I am sorry and I do understand (Crap) like all of you the time it takes for them to do anything is ridiculous and waiting on a call back, don't hold your breath would never recommend this product

My TV remote recently stopped working and I thought I was going to require a replacement.
The after sales rep Paulo was brilliant in helping me trouble shoot and fix the issue.
Thank you very much

We purchased a TCL smart tv and within 2 years it started to get lines down the front. TCL replaced it but the replacement also failed due to faulty backlights. TCL now not going to replace the faulty replacement. Customer service people are rude. Terrible experience, waste of money. Do not buy.

Initially the set up was fairly easy, but I needed some help with toggling to my preferred radio station & setting up the PVR via one of the HDMI ports.

When Customer support eventually answered, Michelle from TCL Customer support was very helpful & solved all my queries. Looking forward to many happy hours watching my new TV

I called up today as I could not connect my sound at to the tv. Marvin was very patient, spoke clearly and helped resolve the issue within minutes. A very easy fix though I would not have found it in the settings by myself. Marvin was very pleasant to deal with.

Erica was very polite, patient and professional, my issue was fixed in minutes, an asset to your company, Thankyou Erika

I was having trouble with my internet on my TCL TV. I rang up TCL customer service and talked to this lovely man, Gian. He helped me to navigate through different TV settings to fix the issue. He was really patient thorugh out the process. A great asset to the company. Continue the good work Gian. All the best.

After a 15 minute wait on the phone I was very happy that Kai was able to solve my issue in just 10 minutes. She was very pleasant and efficient so I remain a satisfied customer.

My experience this afternoon turned out to be 100% better than I thought. The technician that assisted me was so patient and his instructions were clear and easy to follow.
Troubleshooting problems with you're TV over the phone can be very frustrating. Not this time, I'm so grateful.

My TCL has given me almost 4 years of great entertainment. Only a couple of times I have had to call TCL Support and each time it is because I am not tech savvy enough to fix the issue myself. The support and patience I receive for the TCL support team is total 5 star support. The TCL support Team make me feel competent and tech savvy! Today KAI was outstanding -so patient and seem to understand I was a little stressed.....Her knowledge of the product and issue was spot on and walked me quietly through the process and it worked.
Thank you KAI - it was a pleasure to speak with you - smiley face smiley face!
Happy customer
Denise

My TCL TV (60") started flickering and soon after a dark shadow appeared down one side of the screen. When I checked I found I was out of warranty by 5 weeks. I contacted TCL and after sending them a recording of the problems and trying different possible solutions, TCL agreed to provide me with a replacement TV. This took some time as they did not have a 60", however in the end they provided me with a 65" at no additional cost to me. I dealt with Grace from TCL and she was very helpful. T feel TCL went over and above what was required of them (as I was out of warranty). My replacement TV is excellent and I would have no hesitation in buying a TCL in the future and recommending TCL to my family and friends.

This TV is bang for buck. Great picture quality and is easy to use. Furthermore, they have GREAT customer service. Patient and polite. Made sure all my questions where answered and guided me through apps, casting and mirroring. Highly recommend.

Rang up and discovered my issue was a software problem in which she was able to talk me thru correcting it. She must have a good product knowledge to do this.
Very Happy

Terry