Reviewer Photos & Videos
TCL TV is Amazing and love the picture quality
Absolutely Amazing help and information from TCL, we love our TCL TV and the service was amazing, our family is very satisfied. TCL TV is Amazing and love the picture quality
Internet connectivity issues resolved ! Thanks.
I want to sincerely thank EVA for her exceptional service when I called to find assistance for connecting my smart tv to the internet.
She was very patient, friendly and knowledgeable, and guided me Step by step to resolve the problem.
Thank you so much Eva.
Problem with my 70“ TCL TV.
Eva, was very professional and patient. It was a pleasure to talk to her lovely person. And I was upset that my TV had a problem but by the time I finished talking to Eva I felt assured that I going to looked after by TCL. TCL and Eva Rocks. Cheers.
Thank You Rose and TCL for your excellent customer service...
I want to sincerely thank Rose for her exceptional service when I called yesterday to find assistance for connecting my smart tv to the internet.
Rose was very patient, friendly and knowledgeable in all these matters.
Through her help I connected to the internet; in a step by step comprehensive procedure.
Thank YOU very much...
Do not buy TCL very bad customer service
Do not buy TCL
Very poor customer service!
Was given cash back eftpos card which came with a tv I purchased. I went to activate card and although the card had not expired they said I had not activated it soon enough! I asked where the activation expiry date was listed on the card and they said it’s not listed on card! Misleading advertising! Cash back = no cash back! And when asked to speak to management they hanged up on me.
Perfect customer service ALVIN
ALVIN was extremely patient and helpful on the phone today - he was able to get our Waiting room TV up and running quickly with a few easy steps for me to follow. It was a pleasure having someone on the other end of the phone so polite.
The TV is so bad that I am now investing in another TV for my disabled mother.
I am so over this TV
the subtitles do not work. Every day I have to visit my disabled 85 year old mother to turn the subtitles on. I have to turn the TV off and stand there and hold the bottom on the back of the TV>
Then when I turn the TV back on the Subtitles may work on some channels but not on others.
Now Channel3 and 32 do not work at all.
I am so over this approx $600 investment. I will be buy a new TV.
Michelle provide great customer service
Thanks for your help Michelle. Our internet is now working on our TV again. You were very friendly and patient while you talked be through the troubleshooting.
Assistance in getting my TCL up and running after it stopped working.
I called TCL and Michelle assisted me remotely in getting my TV working again. She was easy to understand and was very knowledgeable as well. Thank you , Michelle- you were fantastic. Thanks again.
Very easy to choose and very happy that I did and Kai was wonderful helping with my query a very satisfied customer thanks to Kai and TC
Great response time
My sister needed a copy of the manual for a TCL HD TV. I couldn't find one online, and the TCL website did not list the model (it is at least 5 years old now). Contacted TCL via the website and got a call back within the hour! The consultant - Michelle - emailed the manual to me and confirmed that I received it. Now that is good customer service, especially when for most of the website contact forms I have used (approx 20+) never get answered.
Questions & Answers
i have a 65 C6 which has decided to stay in boot mode on startup. I have tried the soft reset but to no avail.
Has anyone experienced this problem with a resolve. This tv is a sad necessity to help entertain a 2 1/2 year old
All of a sudden all my ABC channels have disappeared. any thoughts on what this might be please
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