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TCL Australia

TCL Australia (page 2 of 8)

3.5 from 319 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (131)
  • Return Claim MadeYes · No (153)
  • Warranty Claim MadeYes · No (153)
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Reviewer Photos & Videos

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Bijoy

BijoySouth East Queensland, QLD

Gian the technical assistant staff at TCL was awesome....

published

I was having trouble with my internet on my TCL TV. I rang up TCL customer service and talked to this lovely man, Gian. He helped me to navigate through different TV settings to fix the issue. He was really patient thorugh out the process. A great asset to the company. Continue the good work Gian. All the best.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Excellent service and result

published

After a 15 minute wait on the phone I was very happy that Kai was able to solve my issue in just 10 minutes. She was very pleasant and efficient so I remain a satisfied customer.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Finally found someone to fix my problem!

published

My experience this afternoon turned out to be 100% better than I thought. The technician that assisted me was so patient and his instructions were clear and easy to follow.
Troubleshooting problems with you're TV over the phone can be very frustrating. Not this time, I'm so grateful.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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denni

denniSydney, NSW

Outstanding Customer Service

published

My TCL has given me almost 4 years of great entertainment. Only a couple of times I have had to call TCL Support and each time it is because I am not tech savvy enough to fix the issue myself. The support and patience I receive for the TCL support team is total 5 star support. The TCL support Team make me feel competent and tech savvy! Today KAI was outstanding -so patient and seem to understand I was a little stressed.....Her knowledge of the product and issue was spot on and walked me quietly through the process and it worked.
Thank you KAI - it was a pleasure to speak with you - smiley face smiley face!
Happy customer
Denise

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

DON’T hesitate- buy a TLC

published

This TV is bang for buck. Great picture quality and is easy to use. Furthermore, they have GREAT customer service. Patient and polite. Made sure all my questions where answered and guided me through apps, casting and mirroring. Highly recommend.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Malcolmc

MalcolmcGreater Melbourne (Metropolitan), VIC

Michelle was fantastic

published

Couldnt conect my TV to WiFi. Tried everything from manual and online but Michelle went through everything step by step and it is now working

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Jess

Jess

  • 2 reviews

Great genuine customer service

published

Michelle was an amazing help! Thorough and clear with her instructions and each issue resolved with ease.Thank you again michelle

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL 85P8M (85")

Very polite and helpful Customer service.

published

Wil was very friendly and patient. They clearly explained the steps on how to restore the TV's connection to the internet, I can't complain about a thing. Thanks.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Eric

EricGreater Melbourne (Outer), VIC

Exceptional Service

published

Spoke to Janice after already speaking to several customer reps who couldn’t fix my issue.
5 minutes with Janice and my TV was working again.
Its a pleasure to contact people that know their job and how to do it efficiently.
Not to mention, she was very polite and patient.
Worth remembering that if one customer rep cant help, doesn’t mean that none of them can.
Thanks Janice

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Scott Ng

Scott NgSydney, NSW

Fixed my prob in 2 mins

published

Just used technical support which was great spoke to Michelle who was patient and kind. Would like to recommend her for her service

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Jess

JessSouth East Queensland, QLD

Best trained Staff

published

Bought a tcl tv 2 years ago, best tv ever, you tube was not working, Michelle best customer service solved my problems.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

tv problem

published

I had a problem with my tv unable to cast after speaking with Janice at customer service the problem was solved

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Anthony C

Anthony C

  • 2 reviews

A very impressive piece of technology.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Tammie

TammieHunter Region, NSW

  • 4 reviews

Worst customer service

published

I bought a tcl 70 inch uhd tv almost 4years ago. Tv just stopped working it has power but no picture or audio. Called them up to get something done and they won’t help as it’s just out of warranty.. the staff are really hard to understand. It’s a shame that the tv only lasts for the warranty period then stops.. I will never buy a tcl product again.. just be aware

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL 70P10US (70")

Excellent

published

Customer service excellent when I rang. No problems with product. Knowledgeable staff and easily fixed problem with simple guide through settings.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Solved the problem

published

Good customer service, walked me through a technical issue and saved me having to send my soundbar away to be fixed.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTcl soundbar
Rod

Rod

  • 4 reviews
  • Verified customer

Not a quality TV

published

TCL 43 INCH P715 QUHD ANDROID TV Purchased in July from Harvey Norman. Not happy with performance. Picture distorts when there is a dark scene or black picture. Also constantly having to reboot when watching Netflix. System freezes or stops and starts and have to unplug and reboot internet. Apps are very slow to load, as is the Freeview TV guide. Disappointing and will be contacting TCL for a solution.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL P715 Series
elizabeth

elizabethPerth, WA

Unable to connect to tv apps

published

Rang customer service and my call was answered straight away spoke to a very polite Jen, who talked me through the process with extreme patience it only took 5 mins something really simple and fixed, extremely impressed well done

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL P615 Series
mitoson4

mitoson4Sydney, NSW

  • 14 reviews
  • 5 likes

Not smart enough

published

I went to JB HIFI with open mind and budget and bought the TCL on PRODUCT REVIEWS tv ad recommendations. There has been no break downs so far but I find the TV stalls a lot when changing streaming channels or free to air channels and lately issues with volume control just after starting.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTCL L48D2700F (48")
Tex

Tex

  • 2 reviews

Problem solved

published

Gian was fantastic talked me through whole process even rang back when my phone died. We were unable to get out tv out of safe mode so unable to connect to net or watch any added apps. Now its perfect.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Page 2 of 8
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Questions & Answers

why

whyasked

i have a 65 C6 which has decided to stay in boot mode on startup. I have tried the soft reset but to no avail.
Has anyone experienced this problem with a resolve. This tv is a sad necessity to help entertain a 2 1/2 year old

No answers
Bill

Billasked

All of a sudden all my ABC channels have disappeared. any thoughts on what this might be please

No answers
Montydog

Montydogasked

when i put a usb into the tv the pictures come upside down

No answers

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