I was having trouble with my internet on my TCL TV. I rang up TCL customer service and talked to this lovely man, Gian. He helped me to navigate through different TV settings to fix the issue. He was really patient thorugh out the process. A great asset to the company. Continue the good work Gian. All the best.

After a 15 minute wait on the phone I was very happy that Kai was able to solve my issue in just 10 minutes. She was very pleasant and efficient so I remain a satisfied customer.

My experience this afternoon turned out to be 100% better than I thought. The technician that assisted me was so patient and his instructions were clear and easy to follow.
Troubleshooting problems with you're TV over the phone can be very frustrating. Not this time, I'm so grateful.

My TCL has given me almost 4 years of great entertainment. Only a couple of times I have had to call TCL Support and each time it is because I am not tech savvy enough to fix the issue myself. The support and patience I receive for the TCL support team is total 5 star support. The TCL support Team make me feel competent and tech savvy! Today KAI was outstanding -so patient and seem to understand I was a little stressed.....Her knowledge of the product and issue was spot on and walked me quietly through the process and it worked.
Thank you KAI - it was a pleasure to speak with you - smiley face smiley face!
Happy customer
Denise

This TV is bang for buck. Great picture quality and is easy to use. Furthermore, they have GREAT customer service. Patient and polite. Made sure all my questions where answered and guided me through apps, casting and mirroring. Highly recommend.

Couldnt conect my TV to WiFi. Tried everything from manual and online but Michelle went through everything step by step and it is now working

Michelle was an amazing help! Thorough and clear with her instructions and each issue resolved with ease.Thank you again michelle

Wil was very friendly and patient. They clearly explained the steps on how to restore the TV's connection to the internet, I can't complain about a thing. Thanks.

Spoke to Janice after already speaking to several customer reps who couldn’t fix my issue.
5 minutes with Janice and my TV was working again.
Its a pleasure to contact people that know their job and how to do it efficiently.
Not to mention, she was very polite and patient.
Worth remembering that if one customer rep cant help, doesn’t mean that none of them can.
Thanks Janice

Just used technical support which was great spoke to Michelle who was patient and kind. Would like to recommend her for her service

Bought a tcl tv 2 years ago, best tv ever, you tube was not working, Michelle best customer service solved my problems.

I had a problem with my tv unable to cast after speaking with Janice at customer service the problem was solved

My TCL was purchased just over 3 years ago, after extensive investigation into many other brands. The purchase was based on picture quality, sound quality, models available, price and most important, warranty.
TCL won hands down in all respects, there is no way I could justify paying up to $1000.00 more just because of brand name.
In hindsight, the purchase has been overwhelmingly justified in all departments and recently when required to explain a minor technical issue, the TCL service department were swift in reply to offer several alternativ...

I bought a tcl 70 inch uhd tv almost 4years ago. Tv just stopped working it has power but no picture or audio. Called them up to get something done and they won’t help as it’s just out of warranty.. the staff are really hard to understand. It’s a shame that the tv only lasts for the warranty period then stops.. I will never buy a tcl product again.. just be aware

Customer service excellent when I rang. No problems with product. Knowledgeable staff and easily fixed problem with simple guide through settings.

Good customer service, walked me through a technical issue and saved me having to send my soundbar away to be fixed.

TCL 43 INCH P715 QUHD ANDROID TV Purchased in July from Harvey Norman. Not happy with performance. Picture distorts when there is a dark scene or black picture. Also constantly having to reboot when watching Netflix. System freezes or stops and starts and have to unplug and reboot internet. Apps are very slow to load, as is the Freeview TV guide. Disappointing and will be contacting TCL for a solution.

Rang customer service and my call was answered straight away spoke to a very polite Jen, who talked me through the process with extreme patience it only took 5 mins something really simple and fixed, extremely impressed well done

I went to JB HIFI with open mind and budget and bought the TCL on PRODUCT REVIEWS tv ad recommendations. There has been no break downs so far but I find the TV stalls a lot when changing streaming channels or free to air channels and lately issues with volume control just after starting.

Gian was fantastic talked me through whole process even rang back when my phone died. We were unable to get out tv out of safe mode so unable to connect to net or watch any added apps. Now its perfect.