Reviewer Photos & Videos
Outstanding Customer Service
My TCL has given me almost 4 years of great entertainment. Only a couple of times I have had to call TCL Support and each time it is because I am not tech savvy enough to fix the issue myself. The support and patience I receive for the TCL support team is total 5 star support. The TCL support Team make me feel competent and tech savvy! Today KAI was outstanding -so patient and seem to understand I was a little stressed.....Her knowledge of the product and issue was spot on and walked me quietly through the process and it worked.
Thank you KAI - it was a pleasure to speak with you - smiley face smiley face!
DON’T hesitate- buy a TLC
This TV is bang for buck. Great picture quality and is easy to use. Furthermore, they have GREAT customer service. Patient and polite. Made sure all my questions where answered and guided me through apps, casting and mirroring. Highly recommend.
Spoke to Janice after already speaking to several customer reps who couldn’t fix my issue.
5 minutes with Janice and my TV was working again.
Its a pleasure to contact people that know their job and how to do it efficiently.
Not to mention, she was very polite and patient.
Worth remembering that if one customer rep cant help, doesn’t mean that none of them can.
A very impressive piece of technology.
My TCL was purchased just over 3 years ago, after extensive investigation into many other brands. The purchase was based on picture quality, sound quality, models available, price and most important, warranty.
TCL won hands down in all respects, there is no way I could justify paying up to $1000.00 more just because of brand name.
In hindsight, the purchase has been overwhelmingly justified in all departments and recently when required to explain a minor technical issue, the TCL service department were swift in reply to offer several alternativ...
Unable to connect to tv apps
Rang customer service and my call was answered straight away spoke to a very polite Jen, who talked me through the process with extreme patience it only took 5 mins something really simple and fixed, extremely impressed well done
Gian was fantastic talked me through whole process even rang back when my phone died. We were unable to get out tv out of safe mode so unable to connect to net or watch any added apps. Now its perfect.
TCL TV is Amazing and love the picture quality
Absolutely Amazing help and information from TCL, we love our TCL TV and the service was amazing, our family is very satisfied. TCL TV is Amazing and love the picture quality
Internet connectivity issues resolved ! Thanks.
I want to sincerely thank EVA for her exceptional service when I called to find assistance for connecting my smart tv to the internet.
She was very patient, friendly and knowledgeable, and guided me Step by step to resolve the problem.
Thank you so much Eva.
Questions & Answers
i have a 65 C6 which has decided to stay in boot mode on startup. I have tried the soft reset but to no avail.
Has anyone experienced this problem with a resolve. This tv is a sad necessity to help entertain a 2 1/2 year old
All of a sudden all my ABC channels have disappeared. any thoughts on what this might be please
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