I had to contact the TCL customer service in two occasions and I was impressed by the politeness and friendliness of the support team. My second call was answered by Mildred, who resolved the warranty issue I was calling about within a few minutes.

I had purchased TCL in 2018 and I had no issues so far..but recently I did face problem with video and processed with warranty claim, have experienced a super quick process in replacing..this is one of my excellent service ever received.. I'm highly satisfied and Highly recommended TCL.

Thank you Mildred service was prompt and efficient the replacement tv works very well we will continue to use your products.the time between talking to you and the TV being replaced was quick

From the moment I bought it the tv started playing up to no picture. Then customer service so rude , Wish I put a couple of dollers more and bought a quality brand . This brand is utter crap

My 60inch TCL had a shadow in the middle of the TV. I had the TV for almost 3 years without an issue. Lucky it happened just before the warranty ended.
So I called The GoodGuys where I bought it from and they directed me to TCL.
At TCL my case was dealt by a fantastic person with extraordinary customer service. Her name is Michelle. She has been very helpful from first point of contact. I wish her all the best with her position at TCL, and hope she is rewarded for extraordinary skills at customer support.

Outcome : They promised to replace my TV with better model and bigger size within next 7 business days.

Couldn't be happier :)

Thanks Guys,.

Case : 118410.

Very UNSATISFIED. “Got told physical damage” but where ? Outside screen smooth as a baby’s bum it’s all done inside tv but we never touched tv. Rude service would not recommend

We purchased a 60 in TCL tv in early 2017 with a three year warrenty. Three months after the warrenty peeriod lapsed our screen when into shadow, but only one half went this wat. Contact was made to the company through our supplier and what followed was a most satisfying outcome. The company replaced the tv at no cost with an upgraded model 60 kn screen. I commend the company that they give their people the power to make determinations on issues like ours and not MJ at TCL was committed to good customer service and a willingness to assess every issue on its individual merits. TCL will get our business again. Thank you MJ

We bought a TCL 55p20us TV from Bing Lee in October of 2017 with a 3 year warranty. About 3 weeks ago the picture disappeared with a black screen. Called TCL tech services and ran through all the trouble shooting over the phone. This didnt work and a technician was sent out to assess. Technician advised he was going to recommend a replacement TV and this would take 48 hours. For 2 weeks since i have been given the run around by customer service. Broken promises on timelines - just plain lies. If you are going to offer a 3 year warranty, then stick to it. Will never buy TCL again nor recommend to anyone.

Rang TCL and Janice went through the same fault finding I had been through (as she was supposed to). In the end, she raised a case number and advised to go back to the store of purchase and get a new sound bar. This one is fantastic. It works really well. Thank you.

I had an issue with half screen turned to black and I called the TCL service and within 10 days I had the TV replaced with the oldest model.
Great service from Mary Grace Javier, thank you.

Janice was very professional making sure she got all my details correct, as a nurse i know how important and time saving that is. Outcome was better than expected in the end we paid the extra and upgraded our TCL TV. Thanks again

I purchased a C8 75inch TV however there was a small problem. TCL (Mildred) has been outstanding in response to the warranty claim. A completely hassle free experience. Thankyou Mildred (TCL).

Very happy with the phone service from Mildred she explained everything to me.After she received my particulars she said she would make my claim a priority .I received a Email the next day to inform me I could pick up my replacement TV.Very happy with the service.

Excellent customer service from MJ he is very helpful and so quick to reply to my enquires. We are happy with our tv unit. Great buy and really
Highly Recommended.

our $2300 tcl tv from the good guys was a big mistake. We lost the picture and had sound only. Called tcl who use a local repairer and told us to take photos of our blank screen??? And tcl will replace it as this is a known problem. Two weeks later tcl deny replacement and repair shop picks it up for testing. After a month without a tv and no concern about it from tcl. Now after all this time they have just replaced the main board. This is a known issue with tcl tvs but they do not keep stock of parts ( another two week wait) and just expect you to wait around until they fix it. What a waste of money and very disappointing for a supposed $3200 rrp piece of junk. Wont even extend your warranty on replaced parts. Taking this further to ACCC

So dissatisfied with service. My TV stopped working and is under warranty but being in lockdown they want to send someone to my house to look and fix tv as opposed to replacing it not good enough dont want to get sick

Dont buy from this company. They dont give a damn about after sales service or anything else for that matter. Total rubbish, inferior quality. The Creative Life, what a joke.

Wish I had read these reviews before purchasing TV... now in warranty dispute with supplier ( Appliances Online) and TCL so called customer service dept.
All involved just duck shoving between them and trying to bully me out of legit. claim.
Sounds like I may be in for a rough time with this mob... Trying to get ACCC involved as well.
You would think in these "business desperate times" that companies would bend over backwards to ensure satisfaction and possible repeat business...guess not.