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terrible customer service
I have called TCL team for assistance with my tv update
OMG the worst experience ever
I have called 6 times now and still they promising they are going to call me with solution. One of the customer service employee i think Rose was her name OMG she was saying'' No problem sir, I promise i am going to call you tomorrow with solution for you problem '', still waiting
Terrible!!!! I won't recommend their products to anybody
Best Tech call!
Today I had to call TCL support for assistance with mirroring from my IOS device to my new TV.
It was 100% the greatest phone call I will ever make in my entire life!
I’ve never been more satisfied in my life with the assistance I received.
Eva made my first experience unforgettable.
10/10 would recommended speaking with Eva!
- Verified customer
Terrible Service, Product and Experience - Do not buy a TCL**** Buyers BEWARE****
Bought a 65XUS TV Mid 2019 and had issues where the TV screen would go black and unresponsive. The TV had to be turned off at the wall for it to be functioning again. After 3-4 service attempts and part replacements, it did not fix the problem. TCL then at their own discretion replaced the TV with a different model and looking unit, the replacement is chrome which reflects all of the light in the room. Additionally it has the same issue where watching TV and steaming services it suddenly turns off. Been on and off the phone for months, they don...t call back, make you run around in circles and outright refuse a refund. We've had no TV for 4 weeks as they are testing it at their service partners premises, after visiting the contractors place it was concluded they dont test the smart functionality of the TV....... just free to air. So how can they replicate a consumers actions and the issues we raised initially over the phone/ email? (baffled) Honestly this experience has been one hurdle after another, you cannot get a hold of anyone, all of their website and contact details are hidden and you cannot make progress, they just take your money and goods then vanish. As someone else said on here they push you to insanity where you just give up!!! I've never dispised of a business as much as i do TCL, should have spent a bit more on a reliable product and customer focussed brand.
C4 series 75inc TV worked fine for just on 2 years but now I have a problem tv screen just goes black after 20 minutes of use and it is a nightmare, unknown to me, as the TV is a 75inc I or another person has to be home to help the serviceman move the tv so it can be repaired, no one advised me of this when the tv was purchased and all TCL and serviceman say this is how it goes, I say they sell TVs this size so it is up to TCL to have 2 serviceman attend to repair the tv, not me the buyer.
excellent customer service
just want to share of my experience about TCL customer service, I'm very satisfied on how it went, I called technical support to claim my TV warranty got issue on display screen, her name is Janice she's very good on troubleshooting, step by step and easy to understand, she called me many times just to update of what's going on and she send a technician at home and ends up to replace my TV, Now I got a latest model.
thanks Janice and TCL.
Our TCL TV failed under warranty. I returned it to the Good Guys who sent it to the repair agent here in Bendigo. It's good to have a local repair agent. TCL contacted me to say it was being replaced with an upgraded model which was a good outcome I much appreciate. I dealt with MJ & the communication was very quick. The only disappointment was it took 2 & a half weeks to get to the repair agent. I had contacted the repair agent about 4 days before it arrived & they said they knew it was coming & believed it had been lost somehow. Overall though, given this happened during Covid 19 lockdown conditions, it was good service.
Awesome customer service.
Customer service has been awesome, when our TV failed I really didnt expect a good experience dealing with the warranty claim. I was defently surprised how good the whole experience has been. MICHELLE from customers service kept us updated the whole time and went above and beyond her job requirements to make sure the process went as smooth as possible. Thanks to her and TCL support I am now a loyal customer. Highly recommend to everyone.
- Verified customer
Store navigation was done with ease.
Given the product range of choice, it's easy to be satisfied with the range available due to the need of all sizes suiting every room.
Speed and Quality has been the forefront of their unique design and approach. Delivering a satisfied experience that can equal and match price and performance.
Excellent and Proficient Customer Service
Bought a TCL Android TV yesterday but when I tried the pre-installed apps (9Now, Disney+, etc.), I receive an error message saying the app is not available in my country or not compatible with the device. That is odd considering 9Now was exclusive in Australia and I am in Australia. Called customer service the next day and talked to CHIN (Case no. 123750). She was very friendly and accommodating. She resolved my issue in just a few minutes. Turned up I just needed to restore factory data and performed initial setup once again. Opened the apps and they are working perfectly now. Thank you very much for the quick and accurate resolution. Cheers!
Turned a worry into pure joy
To start with I became VERY disappointed with my first Smart TV ! It was overly complicated to operate - not simple or logic at all !!!! It wouldn't connect to my internet/ WiFi , either !!!!
After Googleing TCL , I phoned And spoke to NOX , he immediately put me at ease and told me he would walk me through it and would stay on the phone til all my concerns were addressed and fixed .
That was very professional and his relaxed yet confident demeanour set my mind at ease - which as a sceptic and cynic I didnt believe he could - BUT , he did a...
Hi we would like to say we had a few problems with what we had to do to upgrade our TV. With thanks to Janice, Jen, & Kie we finally got our problem resolved. Hopefully we don`t have to go through these problems again. A big thank you to the Girls for there patience and help.
Ros & Craig.
Questions & Answers
All of a sudden all my ABC channels have disappeared. any thoughts on what this might be please
I have a 65" TCL OLED TV and it is not reading the remote. The remote is working, verified by pressing buttons and watching on my mobile phone`s camera. If i press the button behind the light the tv operates BUT i cannot alter the sound or change channels. How do i reset the tv to pick up the remote?
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