1 photo
TCL Australia

TCL Australia (page 3 of 5)

3.4 from 276 reviews · View Statistics


  • Product Quality
    2.5 (79)
  • Return Claim MadeYes (59) · No (26)
  • Warranty Claim MadeYes (93) · No

Reviewer Photos & Videos


StefbGreater Melbourne (Inner), VIC

  • 2 reviews

Replace the TV


I had an issue with half screen turned to black and I called the TCL service and within 10 days I had the TV replaced with the oldest model.
Great service from Mary Grace Javier, thank you.

William McILwain

William McILwainWimmera, VIC

Rare service experience over the phone!


Janice was very professional making sure she got all my details correct, as a nurse i know how important and time saving that is. Outcome was better than expected in the end we paid the extra and upgraded our TCL TV. Thanks again



  • 6 reviews

Good TV and great service - until you make a claim.!!!!


Very Happy with my TCL 55 C8 TV, price was good and quality is better than expected. Had a problem with the remotes not working and got in touch with their service dept. Michelle helped me with resetting the TV and remote and worked fine. Michelle was very helpful and followed up the issue over the following week as I told her it was intermittent.
Update. Unfortunately the problem has reoccurred numerous times since and has become a real problem. The TV will stop working or will not work until it has been switched of for hours. TCL were fine at first but now they don't want to know. VERY POOR service.!

Electronics & Computing Shops

Find out how TCL Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

ShaxSydney Surrounds, NSW

  • 2 reviews

Wonderful customer support!!!


I rang customer support about my tv which I was told that was still under warranty. I was sent a ref number straight away and referred to my local technician.
Within 10 days TCL gave me the news that they were sending me my brand new replacement tv. Best service and support that I have had for a long time. Thanks so much to Mildred who looked after my issue right from the start and kept me up to date via email and phone.
Very happy customer. Thanks again.


GarySouth East Queensland, QLD

Excellent warranty claim service.


I purchased a C8 75inch TV however there was a small problem. TCL (Mildred) has been outstanding in response to the warranty claim. A completely hassle free experience. Thankyou Mildred (TCL).


patienceGreater Melbourne (Outer), VIC

  • 5 reviews

2 tv within 3years


We purchased a TCL tv. Within 3years it broke down. After a lot of phone calls they agreed to replace it. One year later the replacement broke down.
Give it a miss


TeresaHunter Region, NSW

Wonderful Customer Service


Our TCL Television stopped working but fortunately was under Warranty, Janice from TCL Was very helpful, when at first she could not get in touch with the local store she contacted me to let me know & advised me she would try the store again & follow things up..
her communication was appreciated and she was very easy to deal.


coveyPerth, WA

excellent customer service Replacement Tv


My tv had a issue but one quick call and a email and customer service rep MJ has sorted me out with a brand new tv bigger in size then my original one for a swap over within a month

Replacement TV


Very happy with the phone service from Mildred she explained everything to me.After she received my particulars she said she would make my claim a priority .I received a Email the next day to inform me I could pick up my replacement TV.Very happy with the service.

Electronics & Computing Shops

Find out how TCL Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Matt F

Matt FGreater Melbourne (Metropolitan), VIC

TCL- Replacement TV and Customer Service


Backlight went out on my TCL TV a few years after purchase. Was informed it was still under manufacturers warranty when I called the customer service line. Within a week I had a technician out to review the problem. I was told it couldn't be fixed and that I would receive a replacement within a month. A week later I had an update from MJ who advised they would be replacing the old TV with a brand new current model. Couldn't be more happy with the outcome.


TCLSydney, NSW

This is Perfect...Very Quick Response!


Excellent customer service from MJ he is very helpful and so quick to reply to my enquires. We are happy with our tv unit. Great buy and really
Highly Recommended.

Ronald T.

Ronald T.Greater Melbourne (Outer), VIC

Amazing customer support


I purchased my tcl 60 inch TV and just short of 2 years I started experiencing panel dimming issues. I reported to TCL and the help and support has been such a pleasant and easy experience. I was given a brand new replacement unit for my faulty TV. Miss MJ from TCL has been so helpful and provided excellent service. Thank you and highly recommend TCL.



Piece of crap


If I could give 0 stars I would. The tv is just out of 3 year warranty and now doesn't turn on. TCL won't do anything about it. Now have to buy another tv definitely won't be a TCL their customer service are unhelpful and rude


PmalSydney, NSW

  • 2 reviews

Faulty tvs


our $2300 tcl tv from the good guys was a big mistake. We lost the picture and had sound only. Called tcl who use a local repairer and told us to take photos of our blank screen??? And tcl will replace it as this is a known problem. Two weeks later tcl deny replacement and repair shop picks it up for testing. After a month without a tv and no concern about it from tcl. Now after all this time they have just replaced the main board. This is a known issue with tcl tvs but they do not keep stock of parts ( another two week wait) and just expect you to wait around until they fix it. What a waste of money and very disappointing for a supposed $3200 rrp piece of junk. Wont even extend your warranty on replaced parts. Taking this further to ACCC

Ali Zain

Ali ZainGreater Melbourne (Inner), VIC

Jenny is the best TCL customer service representative


I bought over $2000 TCL QLED TV in October last year. Unfortunately I was the one in thousands who experience multiple software/hardware issues in the brand new tv.
Since it was a new tv and under warranty, Jenny took an initiative to not only resolve all the issues but also took diagnostics to the whole next level.
Rather than selling my tv cheap, I am now determined to keep it as is, I got no major issues any longer and can enjoy watching without any hiccups.
Jenny is inevidently the best customer service representative I have ever known and highly recommend her if you are just like me with serious TCL tv issues. Her diagnostic skills and follow-ups are just great.

Electronics & Computing Shops

Find out how TCL Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

JamesGreater Melbourne (Metropolitan), VIC

worst customer service ever


So dissatisfied with service. My TV stopped working and is under warranty but being in lockdown they want to send someone to my house to look and fix tv as opposed to replacing it not good enough dont want to get sick



  • 2 reviews

TCL TV Product and Service department



  • 2 reviews
  • 1 like

TCL. 1 star is still to much.


Dont buy from this company. They dont give a damn about after sales service or anything else for that matter. Total rubbish, inferior quality. The Creative Life, what a joke.


DanielGreater Melbourne (Metropolitan), VIC

  • 3 reviews

TV under warranty fixed promptly


18 months into the warranty on a smart tv it would not turn on. After supplying the necessary information to the TCL website and trying several things they suggested, they allocated the job to Woolley Appliance Services.

Promptly diagnosed and replaced the motherboard. Thanks to Jesse the serviceman for being so professional.

Have red alot of negative reviews here but have to say our experience with TCL has been fantastic. I'd be happy to buy another tv with the 3 year warranty.


BakkaFar North Queensland, QLD

  • 6 reviews

Total Disaster arrived with Antenna In plug broken.. so no free to air TV


Wish I had read these reviews before purchasing TV... now in warranty dispute with supplier ( Appliances Online) and TCL so called customer service dept.
All involved just duck shoving between them and trying to bully me out of legit. claim.
Sounds like I may be in for a rough time with this mob... Trying to get ACCC involved as well.
You would think in these "business desperate times" that companies would bend over backwards to ensure satisfaction and possible repeat business...guess not.

See all TCL Australia reviews

Questions & Answers



i have a 65 C6 which has decided to stay in boot mode on startup. I have tried the soft reset but to no avail.
Has anyone experienced this problem with a resolve. This tv is a sad necessity to help entertain a 2 1/2 year old

No answers


All of a sudden all my ABC channels have disappeared. any thoughts on what this might be please

No answers


when i put a usb into the tv the pictures come upside down

No answers

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.