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Worst TV Brand, Cheap Parts and rude customer support. Broken TV
Had Purchased the TV with constant problems. They got worse and worse until I got sick of it and had to deal with the inadequate customer support team that do not know how to deal with problems or clients. After multiple months and ridiculous amount of hours spent trying to get TCL to take me seriously and get the TV repaired they eventually took me serious after I had to force the ream to get management involved. Only then did they send out a repair technician to only end up in me wasting my time as I had to take unpaid leave from work to fit ...in with the technicians time schedule. The technician replaced the faulty part with the exact identical same one,not updated or revised. The technician even told me to leave the default software on the tv and not update it as he said the update would make the tv worse. What the hell??!? My TCL tv also has an option in the settings to update the tv through WiFi. What a joke that is. After speaking to customer support I was advised that most of the TCL TV's option to update the software using WiFi didn't actually work, as the tv says it's got the latest software even though it doesn't. Only way to get updated software was for me to waste more of my time talking to customer support so that they could send me the link to install and download the latest software via USB. Updated the TV only to find out it done nothing. Then TCL sent out a technician again to confirm I wasn't lying that the TV was still broken. Which meant more unpaid leave. More of my own money and time to FIX TCLs unreliable TV.
TCL absolutely awful TV Service
This company is a only a sales company, they don't give a stuff about service. The attitude is "You bought the set now put up with it." Over months ago the screen on my 55" went dead... no pictures so as many of you have done I phoned and phoned and wrote email and more email to no effect. Then Harvey Norman stepped in and I was promised a replacement new TV. Finally after about a fortnight it turned up on a Saturday morning. The Asian guy who delivered it couldn't wait to get in and out of the house he only checked the picture, set the stat...ions added the WiFi and that was it. The new set was faulty also and the trouble in selection is still ongoing. TCL's tech guy says I am lying and won't come and fix it. If you ask me the tech is a lazy so & so who doesn't seem to want to get of his bum. How can TCL allow this, I wonder if the overseas head office know what's going on in Australia. By the way I had to buy another small TCL to watch other wise we would have been without a tele all this time. So now I am out of pocket and still have a faulty TV. Fortunately we have Consumer Affair here so that will be my next step.
tcl warranty back up
tcl need to stand by there products there service is just about none existant ,tv developed a black screen over 5 weeks ago ringing and sending emails are a waist of time the company that the television from were having problems also with comunicating with them and guess what im still waiting for a replacement
Terrible after sales service
It takes 3 weeks to replace a broken tv still under warranty to be fixed. The process is shocking! Once it’s approved takes another 10 days to get a TV. It’s unacceptable to be without a tv when you have paid good money for it. Will never recommend that brand. Tv only 15 months old.
- Verified customer
Terrible product. No Customer service
I bought TCL 75 Inches LED TV and the TV has a sound issue. goes on mute on its on every now then.
TCL customer service not ready to help or provide me with replacement, Their customer rep said we cannot do anything. TV is only a month old
Horrible experience i have called 100 times and wrote 100 emails.
Never buy TCL products
TCL Plex - faulty phone and awful service
I bought a TCL Plex mobile phone that has a fault with the NFC payments not working since day one. Customer service slow to respond. This issue ongoing since 19th February. They have no desire to replace this faulty phone, and effort to get them to repair are also being stonewalled. Got emails this morning saying my case is being closed because: "We have been informed that the NFC feature works only to make payments and to perform tasks assigned through NFC tags. Unfortunately it is not phone to phone compatible and this is not an issue."
This is not even the fault I reported in the first place!!!!!! Phone to phone? I just want a phone that works to make mobile payments. Do not buy a TCL product. End of story. Avoid
2yrs is it!
Bought a TCL 55"4K smart TV from Harvey Norman.
It lasted 2 yrs and stopped working.
After being without a TV for 4 months they replaced it with another, WITHOUT PVR!
Had the NEWER TV for 2yrs and it died.
The 3yr Warranty stayed with the 1st TV, so the new TV warranty was VOID!
I should have told Harvey Norman I wanted my money back on the 1st TV, bought another TV and continued getting my money back everytime the TV died within it's warranty period.
Live and Learn.
Poor products and lack of after sale customer service
Purchased a TV. Within the 1st use noticed issues - picture distorted, Reported to the store, was referred to contact TCL directly. Sent email twice no response whatsoever. Been over 1.5months. Appalling after sale service. Wouldn’t recommend this company or brand. Waste of money for this junk.
WORST COMPANY EVER
I never thought I’d find a worse company than Telstra but here we are! I feel the pain everyone else is going through, I really do. Doesn’t matter what you do they find some reason not honour warranty, it’s not a 3 year warranty it’s not a warranty at all!
I sent them a video as instructed, there is basically green and red splotches all of the picture and they replied that there is nothing wrong with it!!!
This is not the only issue I have had either, I could go on for a very very long time.
I don’t understand this business practice?? Any company that replaces things without question will get my money each and every time which only increases their sales tenfold, all they do is get a very BAD name for themselves!
Worse customer service DO NOT BUY
Tv that has already been repaired once and all they want you to do when you have a problem is a hard reset so they can delay having to deal with any issue. Once you do a reset you will have a new problem in a few weeks and then it goes around in circles. Even providing video evidence of fault they won't take responsibility of anything. Will never ever buy a TCL product again.
I have run the hard reset as they requested and issue still happening. they are saying refund is out of the question and have to go for repair or replacement of tv. Ridiculous do not buy one even if it's all you can afford or if it's just a second tv you will regret it.
Terrible service and replacement delays consistent.
Exactly 12 months after buying tcl65p4us tv, the backlight flashed out. I'm told a new replacement tv will be coming within 7 to 10 days.it is now 4 weeks after this time frame and still I am waiting for my replacement tv. TCL have contacted me during these 4 weeks and consistently tell me that my tv will be delivered within another 7 to 10 days. I will never buy tcl products again!
Terrible customer service
Have now called tcl 3 times regarding my broken tv( tv turns on with sound but picture turns off) each time being told someone will be in touch in 24hours no one is ever in touch. When I have asked if this has been documented as a complaint now they tell me they can’t answer that for me just now. Really poor customer service and given my tv is only 11 months old poor product too.
TV and customer service is appalling
Honestly, don't waste your time at all. The audio is very significantly out of sync, to the point that it is not watchable. TCL stuffed us around for weeks, including sending a 'technician' out just to take a video (we could have done that!) and are now being advised that they can't see the issue and won't do anything for us. Being a 'cheap' TV, we knew we would be sacrificing some quality, and weren't exactly expecting SONY quality, but audio being this much out of sync is way below the level of quality we find acceptable and livable - the TV ...is not fit for purpose. My whole experience with TLC 'customer service' team was absolutely appalling and will never deal with them again. If you want an affordable TV, stick to Hisense or ALDI special buys!
I purchased a TCL smart tv after just 2 weeks I had nothing but problems the first tv was replaced and then the replacement had issues and it was replaced TCL tried to blame foxtel box their customer service is dusgraceful and their products are even worse I advise to anyone out do not buy this brand
If you want blury and poor service buy TCL
Tv has motion issues. I bought the c8 75inch which is 400cmr. Bought from jb hi fi, they were great to deal with and offered me a refund. However TCL has the worst service. I have attached the same pic I sent to TCL showing blotchiness of white in background. TCL state this is standard to cool the TV. How does white light cool a TV. Obvious lies
- Verified customer
Faulty TV not under warranty after 4 months!!!!!
I bought a 50 inch TCL TV on April 1st and exactly 4 months later to the day I plugged the head phones into the headphone socket on the TV and... there was NOT a sound. I pulled the jack out and still no sound through the TV's speakers.
I tried the headphones in another TV and they were fine, but the 4 month old TCL TV had no sound with or without the headphones.
I contacted the store (Good Guys) who logged it for a warranty repair and contacted the TCL 'solvup' line as advised.
They asked for three pictures (which I sent) one of which was ...of the headphone socket. It could be seen that the surround of the socket was not there, suggesting that when the headphone jack had been inserted, the glue or whatever held the socket in place had broken and somehow collapsed inside the headphone socket affecting the entire speaker system. To my amazement, the TCL people said it was due to customer damage and not under warranty!!!! SERIOUSLY? A 4 month old TV and I insert the headphone jack into the socket designed for it and it breaks off and it is MY fault???
Questions & Answers
i have a 65 C6 which has decided to stay in boot mode on startup. I have tried the soft reset but to no avail.
Has anyone experienced this problem with a resolve. This tv is a sad necessity to help entertain a 2 1/2 year old
All of a sudden all my ABC channels have disappeared. any thoughts on what this might be please
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