Item dispatched and delivered fast but shocking customer service after purchase, emailed them to return an incorrectly purchased product, techbuy replied 1 month later with a question to which I replied immediately, no word from them, I eventually followed up again and they sited policy of not accepting returns from orders made over 3 months, when they help up the entire process!!!! feeling ripped off and very disappointed, be wary..
Unable To Fulfill Order, Long Delay In Advising Me
I ordered a Saitek Trim wheel on the 21st of February. Two days later they sent me an email saying my order was being processed. I emailed them asking them to advise me when they would be able to ship my order. They never replied. I did not hear back from them until today, the 09th of March, when they informed me that they would be unable to fulfill my order. Knowing that they didn't have the item in stock, they should have replied to my first email on the 23rd of February, so that I could have cancelled my order, waited 5 days for a refund thr...ough PayPal, and ordered the trim wheel from a company that actually has the items it has listed for sale on its website in stock. "Dear Sir/Madam This email is to advise you of the following status of your order no. 483578. As Saitek has been acquired by Logitech, the Saitek supplier has advised that they will no longer be able to get this product for you.
Worse Experience Ever.
Stay away from TECHBUY. Unless you're happy to still NOT receive your item a month and a half from the day you ordered with absolutely no response from customer support..
From the time we placed our order to now, we've received up to 6 emails updating us on the status of our order giving us an ETA. After multiple attempts at emailing their support with no response, we decided to give them a call. We were then told (a month after order was placed) that they did not even have the item at their warehouse yet.
Save your time. Shop elsewhere.
Zero communication and no product
Ordered an EFM glass screen protector on 18th Sept...rang them today..26th asking where is it? Their reply OH...EFM won't supply us anymore
No after sales support
A particular product - the Norco 4224 - has a known fault, in that the backplanes kill hard drives. (due to bad engineering/design.)
Techbuy replaced the 3 I thought were faulty (out of 6), but didn't mention it was a known fault and they had been supplied replacements for warranty purposes. Instead, they list them on the webpage for sale, to those outside of warranty. Scum bags.
Try contact them regarding and you'll get no reply.
Absolutely Terrible Would Not Recommend!
I bought a phone it broke, apparently with a common fault thanks Sony. I then troubleshot it and called sony who said I could return to it them for repairs - if it was Australian stock. Unfortunately despite them being an Australian business they purchased stock from overseas so when I told Sony that they said I would have to return it to tech buy who could return it under the two year manufacturers warranty for repair. Techbuy ignored my emails and refused to help me with anything. I now have to pay sony to repair the phone out of my own pocke...t even though its covered under a warranty and all techbuy have to do is return it and it will be repaired for free. They were rude, unhelpful and refused to do anything to help me whatsover. I would absolutely not recommend them to anyone, the savings aren't worth the hassle in dealing with them. Completely unprofessional I agree with a review that says its run by monkeys.
Item never arrived
Ordered iPhone 5s case it never arrived. Reported it to PayPal and then a refund was done thereafter. Didn't have the advertised item in stock. Very disappointing and will not be using this service again.
- Verified customer
Liars And Scammers
Used them for many years. Everything was fine for years until I tried to get support on a 4GB video card that I had purchased.
They sent me a 2GB version and have refused to replace it for 5 months now. It is still under warranty, but they still refuse to give me what I payed for or even let me return it to them (yeah you need their approval to return an item to them - or it will get lost or something?!).
Their support staff are arrogant and seem to just make things up.
Be warned! Never, ever, buy from this company.
Never arrived. Never ordered the item.
Had ordered an item, they took the money, hadn't heard anything for 7 days. Rang up, they hadn't even order the item yet. Didn't explain why. Just did nothing. Will not use again.
False advertising scam artists
I ordered a Samsung Galaxy S6 128gb sapphire black which was listed on sale on their website. I paid with PayPal and everything went through as confirmed.
Next day I received an email saying that the item is no longer available. I jumped on their site and sure enough it had been marked as not available. So I did another search on their sites and I found a "new" listing of a Samsung Galaxy S6 128gb sapphire black...... EXACTLY the same listing word for word (including the Samsung part number) just with a new price.... $200 dearer!
I rang t...hem immediately and got hold of some guy who basically said he didn't know what was happening and would find out and call me back. I waited all day and no one called so I rang them again. I got another guy who said they forgot to remove the listing from the website and that there was no way it should have been that price any more. I told him that isn't my problem as if you advertise it for a certain price and then back down it's called false advertising. He didn't care and basically told me to go elsewhere if I didn't like it!
Woeful customer service. Avoid and buy in store if you can.
These guys give online tech commerce a bad name. They'll sell but when there's a problem, they'll delay until the cows come home. Do not buy from this crap company.
Poorly Organised Box-Shifters
You make an order, they keep no stock of most things, so they order it in to their store, put their fees on, then ship it to you when they eventually get it. They don't show you if items are in stock or not until you've made the order, then you have to wait while they order the parts in. Very poor customer experience.
Posted to wrong address, ignored all support requests
I purchased some computer hardware, updated my address details then hit purchase. The system didn't update the details and wrong address was locked in. Immediately notified them with my concerns and information that was ignored for 8 business hours and the package was sent to wrong address. 5 days later, still not a single response from a rep. You guys are rubbish.
I purchased 4 speakers at a good price to pick up from the store, I heard nothing for 4 days, then when I call some guy tells me the price has gone up and I could only have one at the sale price, I said but I've already ordered 4 at the sale price, he said I'll get back to you, I had to call them next day to get the same story from the same guy, just muttering looking for a way out, no apologetic n explanation, I hung up a very angry customer, I didn't pay any money as I was going to pay on pickup but going by other comments it's a good job I didn't as others are commenting they had trouble getting a refund from them. As it turned out bing lee matched there sale price and thanked me with a friendly handshake.
Don't Buy From Techbuy
I Ordered $500 worth of parts , 2 weeks later i get a message saying they don't have them. Thats ok i thought ill just cancel the order get a refund and go find somewhere else that stocks them. Never received a refund or the parts and now i'm short $500 and annoyed.
Never Use TechBuy
Never use TechBuy, they hold your goods random until you pay additional fees, they promise to deliver on a date and then promise to deliver next day when they fail. 2 weeks on still no delivery, lucky I paid with PayPal!
I managed to blow up my motherboard in a lightning storm. Seeing that techbuy had what i needed/wanted to upgrade i figured I'd give them a shot. I wanted a quick turnaround on parts since I knew i'd need my computer fairly urgently. So I did what i thought was best, called up their customer service and asked them to check for the stock on my items (which included motherboard, ssd with mounting bracket, graphics card and ram - i even gave them specific part numbers from their site to make it easy.) In all, roughly $2500 worth of stuff. The...customer service agent checked all the parts i wanted and assured me that they were either in stock in my closest store or available in their other stores to get shipped right away. One day after payment I get an email stating the ram i requested was no longer available. Not to worry, i thought, and told them to find the closest equivalent in a different brand (I even payed the difference in cost!) Another 6 days later they send me yet another email telling me that the REPLACEMENT ram is no longer available either. It took them 6 days to figure out that they didn't have stock on an item that they had already FAILED to check properly the first time i called. So i emailed them, and told them to change it again. 3 days on and my order is still 'waiting' on my ram before it's being shipped. Spectacularly poor customer service. Either that or their stock management program is atrocious.
I bought a printer and a scanner through the Techbuy website a week ago. The purchase totalled approximately $600. I was suprised the purchase had not been delivered already as it was listed as in stock in the city I live (Sydney). I logged onto the account I created with Techbuy when I made the purchase. The order status said "fuurther identification verification" was required to progress my order. I called Techbuy and they said their intpayment processing team selects "large" orders by new customers for further verification, which is wha...t had happened to me. They only notify you of this by email. My email filed their notification as junk. I gave them both my mobile phone numbers when I created my account but they didn't bother calling me. I suggested they should have wanrned me at the point of purchase that my first time purchase may require verification, just so I'd know to look out for an email. The customer service guy was totaly dismissive, made no attempt to empathise or acknowldge the inconvenience. Spare yourself the frustration if you are a new customer and buy from someone else.
Very poor service. Overpriced nowadays and you will never get your money back even if not delivered.
I used to buy from this place for the last 10 years but over time I have realised how bad their service is. They are now usually overprice compared to other website companies. So look at other websites to purchase your computer items. There are many other websites and computer companies that are far better. The costumer after care was also terrible. You may be better taking your issues to the nsw trades practices commission regarding this company. Once you part with your money you will never get it back. Even if it is not delivered, and if there is a problem it is always the customers fault.
Questions & Answers
Hi Im looking for MSI GF75 Thin 9SC 17.3" 120Hz Gaming Laptop i7-9750H 16GB 256GB+1TB GTX1650 W10H is that available at silver water branch ?
be careful they were offering the msi leopard i7 at a ridicules cheap price $500 below retail price i added to cart but then decided to check reviews and saw this forum. so then decided to call and see if they had in stock thinking i would pickup instead of delivery, they were arrogant and they also told me not in stock on back order purchase or something waiting for stock from warehouse.. full of crap dont buy you will get screwed
Confirmation you cancelled order so why you still sending it out?
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