Very poor service. Overpriced nowadays and you will never get your money back even if not delivered.
I used to buy from this place for the last 10 years but over time I have realised how bad their service is. They are now usually overprice compared to other website companies. So look at other websites to purchase your computer items. There are many other websites and computer companies that are far better. The costumer after care was also terrible. You may be better taking your issues to the nsw trades practices commission regarding this company. Once you part with your money you will never get it back. Even if it is not delivered, and if there is a problem it is always the customers fault.
Don't do it to yourself!!
Techbuy, the worst customer service i had had in a while, most likely operate on customer is wrong we are right.
oOother such source.
contacted them a few days later for an update on my package but they had already dispatched it.
They use Couriers please, and the courier had attempted delivery and failed to leave a note.
upon organizing to have my package redelivered i was advised by the courier that they would be there in the 9am to 11am morning slot but if they weren't i could leave ATL and they would leave my package.
i returned to find the ATL gone but the package was not there as a result of the second attempt they had returned package to sender.
False & Misleading advertising
I purchased a product from their site, firstly they didn't list the product would take 1 month to order in. They accepted the payment and then told me it would take a month. Next when the product arrived it was completely different to what they advertised. They made a ridiculous claim that I shouldn't have opened it, quite simple I told them how was I meant to see there was no software inside if I didn't open the package. I had to take them to Fair Trading, case is still pending. But beware of this retailer.
Deliverd late and the product was not was advertised.
Scammer - Beware
Bought a product.. After returning it for the 3rd time (warranty) asked to upgrade to the latest model. Told would have to buy it then will be refunded when they get advice from the manufacturer. Well after over 10 years dealing with this company Ive never met such a grouped effort not to provide a refund as this. Was told on the phone 6 times (over 2 weeks) that a refund would be/has been processed and it just never happened. I sent an email to support & accounts and flat put got zero response.
There are plenty of other technology sellers ...around use them. Do not shop at Techbuy because if you have a problem they will bald face lie to you and just not honour a refund. This is now in the hands of Fair Trading NSW No refund for faulty product despite guarantees
Refund are not possible for bad products
terrible customer service selling terrible products, steer clear, dont even ask for a refund you will have to fight for it, and they will use every trick to palm me off, with so many other on line sellers one would assume they would at least attempt to keep some customers
good first impressions
good first impressions is all you will get
Shysters and Scammers
I purchased a cover for my Google Android tablet, but it was the wrong size. The company used every excuse to say they wouldn't refund me, ignoring fair trading laws. The item was returned in pristine condition. They are now claiming to have no record of the return, hence no refund. Buyer beware.
Wrong product. No refund
When will it get here!!!!
I ordered a Samsung VG-STC 3000 TV Camera on the 12th January, ten days later I receive an Email stating estimated delivery will be on the 24th January. Already far to long for delivery outside of Australia let alone inside, I waited until the 28th before ringing them. After getting off the phone I receive an Email stating estimated delivery is the 04th February. I don't normally get to emotional about situations like this, so waiting a few more days wouldn't be that bad. Today the 10th February I ring again, calmly talking to the guy stating i...t has nearly been a month since ordering the camera. He assures me he will ring the supplier and chase it up, he would put me on hold but it normally takes 30 minutes to get through, he would send me an Email as soon as he finds out. Literally two minutes after getting off the phone I receive an Email (Very quick!!!!) stating expected delivery 19th February!! The great thing is I paid the highest postage charge (How Ironic) but get no discount on delivery costs, apparently. Price Still not here
Awful support, possibly ran by monkeys
Bought a Shuttle PC which bricked on me after the manufacturer's recommended BIOS update. I sent it back on October 1st 2013, and told it would take about two to three weeks for me to receive it back. So I wait patiently for an update - no phone calls, no emails from them with any updates. I phone up at the beginning of November and they follow up for me, supposing to get in touch with me the next day. To my surprise a week went by without any communication. I called up again to find out what was going on and they said the manufacturer had sent...it out to me and it should be with me soon. Two weeks later I receive it. However, there was no power supply or VESA mounting screws & plates (I sent these back because they requested all items). So I call up again and they say they will send these items out. A week later, I receive the mounting plates, and half of the power supply - it was missing the wall-to-power supply lead. So for about 10 weeks, I have been without my $285 + $17 for postage out to me. Then the $35 for sending the item back to them. Not once have I received an apology (however, always excuses about how it's not their fault, but the manufacturer - newsflash, Techbuy - it is your fault. I purchased it from Techbuy, not Shuttle). I have never received a gesture of goodwill. Unfortunately, this experience has left me with a sour taste in my mouth and will be avoiding Techbuy at all costs, and advise all friends, family, and colleagues to steer clear of them. It is especially unfortunate for me, as I now need to find another supplier for the product I have been trying to get repaired. My business was considering using Techbuy for our main supplier of this product, but after this debacle I have zero confidence in the company.
Misleading....full of rubbish...
I bought a NAS drive from them Thursday (10th Oct 13) because the website info says they deliver in 1-3 days, just spoken to them and they said it would be next Thursday (17th Oct 13) at most. I did not even receive an apology, it looks like this is a once off online shop. Never again to shop with them. Had i known i would have bought one from the others. Shocking customer service!!!
Inaccurate delivery days and did not get apology from customer service.
Bunch of misleading idiots
I ordered a laptop from their website that was "in-stock", but two days after the transaction went through an e-mail is sent to me informing me that they're out of stock. I was given the option of either paying more money for a different laptop or receiving a refund. I choose to get a refund, in which the money was suppose to appear in my bank account 1-2 days after my cancellation confirmation.....it has been 8 days now. I have a large amount of money out of my account and no laptop because they screwed on their end . I heard only good things about 'techbuy', but when they screw up you're the one who has to clean up the mess.
I`ve ordered a Siberia V2 frost from them on August 9th 2013 and im still waiting for them! I've made some few calls to them to ask them when the delivery will be made and they keep saying oh it will come either tomorrow or some other time, so i was so sick of waiting i decided to cancel my order and buy it off ebay faster.
[censored word removed] communication
Poor communication and irresponsible behaviour
I have shopped with Techbuy a number of times in recent years. The most recent one was appalling. I ordered 8 items in total on August 31, 2013. No delivery or any communication till September 13 when I received an email saying that my order will be delivered soon. As I checked online, they removed one item from my order without any notice and dispatched the remaining 7 items they have at hand. The other item just evaporated from the list and problem solved for them.
I was stunned by the behaviour and the lack of any communication. I will never buy from techbuy again.
Used to be good
Poor communication, slow delivery and irresponsible
Ordered an expensive device that their site said would ship in 1-3 days. Almost 3 months later all I've so far received is delay after delay telling me the item is on backorder. If it was going to be like that then please be honest with customers and say that up front. The latest is I will have to wait ANOTHER two weeks, and their site STILL says if you order today it will ship in 1-3 days! Don't believe what you read on the site!
The only positive is that they keep sending emails to say it's being delayed (again). Better than silence, but not much!
They claimed to have the item I needed
Good value but very slow delivery
After buying a small gift for my brother 5 days before his birthday thinking it would arrive on time, it actually arrived 2 weeks after. I was only advised the method of postage was unsuitable for a P.O.Box address A WEEK after purchase, and consequently it was very late. The website is lacking information and postage is outrageously expensive. The product (which was only $10 more expensive than the postage) was to good standard but I will never buy from this website again. On first view Techbuy seems less expensive on than other websites, but with delivery it's about the same.
Product was to good standard.
Very expensive postage, poor communication and unreliable.
Never received half the product - Didn't receive a reply to my email.
Techbuy is normally fast and reliable, we've never had a problem with them in the past, and whenever we did big orders on technology, we normally used Techbuy due to the cost savings. However, this particular order we only received half of. The printer unit itself came, but the toner did not. I sent an email to orders in regards to this problem, but I was told that the missing toner was signed off as delivered by the responsible courier. Despite us only receiving the 1 parcel; the parcel that contained the printer. After not receiving any help ...from the courier department other than a delivery docket, I asked [name removed] for assistance in the matter, due to the history we as a company have had with Techbuy, however asides from showing the POD (proof of delivery), [name removed] did not reply to my email letting him know that we didn't receive the toner, and we're not going to purchase from Techbuy again. We received the printer... We didn't receive the toner...
Got faulty product took 2 months a mountain of emails and phone calls to get refunded
I bought an Antec external battery in March, but it was faulty and did not work. I returned it and got a return recepit email but that is when the so far good process broke down. After that they did nothing, ignored my emails for 2 weeks, I called, they said they would process the refunded but again did nothing for 3 weeks then I emailed again and they processed the refund but did not make me aware of it by letting me know they did it. Just a nightmare from beginning to end, would never trust them again to buy anything when there is super good service around from the likes of Scorptec, etc.
A nightmare when it comes to receiving a faulty product and getting refunded for it.
Poor client communication and handling
Exchange policy includes: if they do not sell a high volume of a certain product you can't exchange. You have three days to exchange once you have received your item. Product exchanges do not include customer incorrect pick. Client was happy to lose a business prospect quite easily, must be doing quite well off the business, surprising as there communication was the poorest I have ever encountered.
I believe they would scrape the barrel int terms of customer retention. With the amount of competitors.
First, items which were "In stock" on the website were not really in stock. Second, I've had to pay re-shipping fees twice because their courier can't find one of the most prominent addreses in Sydney, this wasn't my fault so I don't see why I had to pay. Save yourself the trouble and order from another website. And then getting a refund is a whole different problem.
Don't meet promise on order times
Ordered a product that showed 3-5 days delivery. Took just under four weeks for the order to be delivered. Sending an email asking them when I could expect delivery was ignored. No excuse for this sort of shoddy service these days. I get that sometimes things go wrong but judging by other reviews on this site this seems to be pretty normal for this company. I wouldn't use again.
I received the poduct I ordered
Delivery too slow, non responsive
Waiting after 3 months
Ordered a thermaltake headset stand. After 2 weeks without contact I emailed in regards to the matter. 3 months on after sending numerous emails left phone messages and still waiting. Worst service I have ever recieved. With so many online IT stores will be shopping elswere. Obviously they do not care about their customers.
No service and left without my product after paying for it
Questions & Answers
Hi Im looking for MSI GF75 Thin 9SC 17.3" 120Hz Gaming Laptop i7-9750H 16GB 256GB+1TB GTX1650 W10H is that available at silver water branch ?
be careful they were offering the msi leopard i7 at a ridicules cheap price $500 below retail price i added to cart but then decided to check reviews and saw this forum. so then decided to call and see if they had in stock thinking i would pickup instead of delivery, they were arrogant and they also told me not in stock on back order purchase or something waiting for stock from warehouse.. full of crap dont buy you will get screwed
Yes I got screwed also still waiting for my money back after sending the product back over a month ago, + I had to pay to ship it back
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