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Techbuy

Techbuy (page 4 of 5)

Online store, Physical store
2.3 from 166 reviews · View Statistics

Reviews

  • Product Quality
    1.0 (6)
  • Return Claim MadeYes (1) · No (7)
  • Shipping
    1.0 (5)
  • Warranty Claim MadeYes (0) · No (10)
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Treated me like a liar

published

I won't buy from these guys again. My iPad mini cover was not only 2 weeks late (the website initially said available when I ordered), but then it was delivered (and signed for) by someone who was not me, and not at my house. Whilst Australia Post are investigating, they pretty much said "here's the proof of delivery" and left it at that. I have had to push very hard to get a replacement- You would think that they would treat customers with more respect. Most people aren't trying to steal stuff. Even if I was trying to do something wrong, why would I waste my time over $35?.

These guys are simply ordering in as required- they don't have a warehouse. Dodgy brothers.

Still don't have it 6 weeks later

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terrible

published

i have been talking with the manager named James wafer about the order ETA for several times, but he just kept saying that we need another 2~3 working days, and i am still waiting for it. i could feel he didnt even want to talk to his customer.

personally i dont think techbuy is under good manage because of the manager.

manager reflects the management. terrible

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shirley04

shirley04Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

extremely poor customer service

published
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Dave Brown

Dave BrownCHATSWOOD

Dishonest

published

Ordered Power Adaptor with written instructions requiring urgent delivery. Prepayment was conditional on confirmation within two days that order had been sent.

After four days and numerous unanswered emails, I threatened to register complaint with the ACCC (Scamwatch) and NSW Police. Techbuy then rang,stating the item was about to be mailed.

Techbuy did not send the item by express post which was ordered and paid for.

Nine days later Australia Post cannot find the item.

Four days ago I demanded cancelation of the order and full refund, but TechBuy have simply failed to respond.

Nondelivery of item - Will not refund money - Will not respond to complaints

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Ferro27

Ferro27Dunbogan Nsw

How not to treat an Online customer!

published
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2Spooky

2SpookySouth East Queensland, QLD

  • 17 reviews
  • 15 likes

Oh man, Why did I bother?

published
1 comment
2Spooky
2Spooky
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worst net experience ever

published

i brought a camera off them, in stock
then a email out of stock, then a email off them saying they couldn't get it, would i like a different camera, said no and asked for refund
was told 1 month for refund to be processed by banks
month latter no money, told must have been over looked, be another month
rang bank, said what happened, money was back in account in 2 days
quick to take your money
no care once they have your money

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Rakkhi

RakkhiPERTH

Made it impossible for me to pay

published

Unfortunately I only checked these reviews after I placed an order. These guys made it as hard for me pay as possible. Firstly I got an email saying I need to verify my credit card. After I chose to pay with paypal instead they cancelled my order saying my paypal account was not verified when it clearly is and I have made many purcheses on it before.

very bad service. made it impossible to pay

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Melissa18

Melissa18SYDNEY

Do not buy from TechBuy

published

Extremely slow and rude staff..

I ordered a battery online which did not fix my problem when I received it, when I contacted Techbuy to return they were extremely rude on the phone. One staff member even hung up on me! Their returns policy is very ambigious..I would not recommend Techbuy to anyone.

Disorganised, Misleading, Rude Customer Service team

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$2,000 worth of headaches

published

Item misrepresented (not as described on web store). Would not answer direct emails. Answered one email via PAYPALs complaint process. Caused a significant delay to my completing project tasks.

The many attempts to replace the incorrect goods left me absolutely frustrated and so disappointed I could not ever recommend this company to anyone.

Completely absent customer service in the face of there own admission of error (via PAYPAL)

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butterfly753

butterfly753

  • 2 reviews
  • 1 like

Terrible

published

Sometimes they have products which are cheaper than other online stores but it is worth paying a few dollars more for proper service & quick delivery.

DO NOT BUY FROM TECHBUY.

Not worth wasting time chasing where your products are after you paid for it. Just go & buy from elsewhere.

They are selling products which they don't have.

I only found out that there was a delay when I emailled them asking where my order is.

They blamed on their supplier for not having the product I ordered. Website says ships in 1-3 days but this is a lie.

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vandman

vandman

  • 2 reviews
  • 2 likes

Terrible

published

Do not use them. If things doesn't go their way,they'll block you from their site instead of dealing with your issues.
non what so ever.
arrogant, false advertised time of delivery. they think they're it.

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Terrible

published
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Terrible

published

My advice is buy somewhere else don't waste your time and money on an online store that has no clue how to service their customers.
If I can buy from Amazon and receive an item from the other side of the world quicker why would bother dealing with these muppets. Like the previous contributor in these economic times you'd think they'd be doing their best to retain repeat customers not defending poor service.
I would give Techbuy a 0 out of 5 if I could.
Extremely poor service. Do not reply to emails.
So called 'Customer service' defend why their service is poor which is even more ridiculous.

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gregl

gregl

  • 5 reviews
  • 3 likes

Terrible

published

Do not deal with this company on the experience that I have had their operation is definately DODGEE!!!!!!! and leaves a loy to be desired.
As hard as I try I cannot think of anything good
Ordered Computer fans from them and were advised that they had no stock so I cacelled order. 2 months later they advised that they had despatched the cancelled stock to a no longer used address and helped them selves to my account when I cotacted them and advised the of this they would not answer emails and still have not recieved a refund.

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Terrible

published

There return system is hopeless it takes 4 days and 3 phones call to get a reply to try to send something back that you ordered by mistake as you clicked on wrong item as their online system is poorly setup all you were trying to buy complete pack of colour toners for your printer they say you can't send back all you want to do is exchange it for the right one. don't ask what your suppose to do with a toner cartridge that doesn't fit your printer and cost over $200.00
Thought they were handy for toner supplies not any more.
Don't try to exchange anything.

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Terrible

published

I wish I had read these review prior to dealing with them as would have known about their poor customer service and slowness. Very disappointing overall.
Greater range than most Aussie sites.
NO COMMUNICATION!!! I mean NONE and an order I placed a month before still wasn't processed when I checked it.

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Mark7575

Mark7575AU

  • 2 reviews
  • 1 like

Terrible Service and Misleading Information from TechBuy.com.au

published
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Terrible

published

Don't buy from them. They are the worst of the bunch!I am giving them one star because there's not a lesser option.
None that I could see so far.
1. Poor communication.
2. False advertising.
3. No indication of how long it will take for a product to get delivered. It has been 2 months since I ordered a phone case...and they are still processing it. Would have been better off buying it from the overseas sellers.

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Terrible service

published
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Questions & Answers

leon y.

leon y.asked

Techbuy

Hi Im looking for MSI GF75 Thin 9SC 17.3" 120Hz Gaming Laptop i7-9750H 16GB 256GB+1TB GTX1650 W10H is that available at silver water branch ?

No answers
husskee

husskeeasked

Techbuy

be careful they were offering the msi leopard i7 at a ridicules cheap price $500 below retail price i added to cart but then decided to check reviews and saw this forum. so then decided to call and see if they had in stock thinking i would pickup instead of delivery, they were arrogant and they also told me not in stock on back order purchase or something waiting for stock from warehouse.. full of crap dont buy you will get screwed

1 answer
Jason
Jason

Yes I got screwed also still waiting for my money back after sending the product back over a month ago, + I had to pay to ship it back

sue c.

sue c.asked

Techbuy

Confirmation you cancelled order so why you still sending it out?

1 answer
husskee
husskee

i refused to order after making the phone call and seeing these reviews were correct

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Techbuy

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