Insanely slow service - never replies to emails
Had to call to confirm ID before they send something. I called and confirmed. Then two days later noticed no progress on my order, called again (same guy) and they told me they needed me confirm ID...despite doing so two days earlier.
Waited days and a couple weeks for my order, and it never even updated on the website. I emailed and emailed and got no response. I called and they didn't care about updating me on any progress beyond 'we have to order your item'.
Cancelled over the phone in an instant (the only easy part of the process - don't cancel online, do it over the phone) and then bought and picked up the same item from Mwave in 15min. Techbuy never again
No custer importance aware bad and arrogant customer service
I had bought a graphic card from them and piad using the debit card online then called them to check my order status and found that they void the order then asked me to do bank transfer after 3 days when the money refunded back I made the bank transfer and then they canceled the order after they got my money.
Ordered 2 sticks of RAM back on the 18th December and paid priority freight to WA.
After a month of waiting, still nothing, Rang them spoke with (J) and quoted Order number. Was told ill get straight back to you . I said so your going to call me straight back. The answer was yes. He couldn't get off the phone fast enough. I still wait.
E-mailed them no response.
Just don't use this shonky business.
No sign of support
Just letting you know, don't expect any real support for faulty products, I am still waiting for a response after submitting request to return new headphones that didn't work, You have to fill a form to get a RA = return authorisation. This never comes.
Absolutely awful, they list items they don't have in stock just so they can steal your money.
They list items they don't have in stock, then make you jump through hoops to get it back.
Website is ugly and outdated.
I think it's a scam considering other people are having the same issue - they basically borrow your money without your consent, until you can get it back.
Doesn’t follow instruction and bad communicator
I paid a little bit extra for product to be shipped by courier, so it doesn’t take as long but they sent by Auspost. I wrote complains email and never herd back from them
Very poor communication and no care factor
would absolutely not recommend this company. They are happy to take your money and not clearly state the product is unavailable with no end sight of getting the product in. After I ordered and paid for my printer and cartridges (another website...they have been dispatched already). I get an email hours after the order went through to say no stock!! When I phoned all they could do was blame their initial lack of clear communication on COVID. COVID is not responsible for clear communication upfront to consumers. Now I have $200 worth of cartridges and no printer
- Online store
This is true like other comment Terribly thieft
They selling the item that out of stock that they can not give expect time of delivery that I can never received for forever. Please do not buy from this techbuy if I was not buy from this techbuy I probably received the item I wanted to have. You stole other time and give them a hard-time.
They took my money for a product and I didn't hear anything for over a week. It was up to me to chase them up, and when I did they didn't have the product in stock. Very shonky. Can't recommend them.
Con-Artists!! Beware and head the warnings!
Ordered an item that said it was in stock in December, however after weeks of waiting and chasing up, they eventually got back to me saying it wasn't in stock and had to be ordered in. Still weeks later and nothing. It's now almost mid January.
I have to escalate it.
No idea on their stock levels with no concern for updating their website to match. Over priced items which can be found with $20 differences. Elsewhere. Non-existant customer service. I've had companies in Western Australia ship to me faster than these guys who are just a state away.
Don't ignore the warnings like I did. Gave them a chance only because they were the only ones that had stock, apparently.
Terrible Service. Refuse to refund money or reply to emails.
After ordering a cpu they advertised on their website I got an email saying they couldn't get it and offering a different model. I asked for a refund and they just stopped communicating. A week later no refund and no reply to any email asking about it. I had resort to opening a claim to get my money back.
- Online store
Awful, do not buy from them
Ordered iPad, 2 weeks of emails and it's still not been dispatched. Poor coms hopeless service and still don't know where my iPad is. Emailed to ask for refund and no reply. Avoid
- Online store
They seems criminals, not sellers.
Asked for availability of item, they reply they got it. I payed 13th December 2018 then on 14th they mailed me the item was not available. I payed 1297 au dollars.
After my complaints about that and their total absence of professionality i asked for a fast refund because i needed those money for another purchase.
They never replied.
I opened a debate to them on Paypal and since today 03/01/2019 they didnt replied me to a simple confirmation of the refund.
Criminals. Just criminals. They must close that indecent protobusiness. They pretend to be sellers but they are just criminals. I hope they are criminals. If not, as sellers, they totally failed and are incompetent.
Cold low life robbers!!! Lies to say item in stock 3 months later nothing!!!
Beware beware beware do not buy from these liars & cheats. They hold people's money for months then nothing!!! The day l placed the order l was told it was in stock. The next day when delivery was suppose to take place they said it was not. 3 months later nothing!!! Useless waste of time!!!
Poor service and hidden charges.
I ordered and paid for a product with the postage. After 2 weeks of not getting it, I E-mailed 3 times to ask for the tracking number. No response (poor service). I just called them and they wanted another $10 for releasing the product and because the order being under $70. I don't like hidden charges, or poor service, which others have reported.
Questions & Answers
Hi Im looking for MSI GF75 Thin 9SC 17.3" 120Hz Gaming Laptop i7-9750H 16GB 256GB+1TB GTX1650 W10H is that available at silver water branch ?
be careful they were offering the msi leopard i7 at a ridicules cheap price $500 below retail price i added to cart but then decided to check reviews and saw this forum. so then decided to call and see if they had in stock thinking i would pickup instead of delivery, they were arrogant and they also told me not in stock on back order purchase or something waiting for stock from warehouse.. full of crap dont buy you will get screwed
Yes I got screwed also still waiting for my money back after sending the product back over a month ago, + I had to pay to ship it back
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