Weird company to deal with.
I ordered a KVM switch and discovered it was faulty. Had discussions with the manufacturer and was asked to return to them. I contacted Techbuy to see if they would issue return at their expense, but no. They issued a RA quickly and I sent it back to them. Upon receipt they responded saying they had received and they would update me shortly. After at least 2 weeks I emailed requesting an update but received no reply. As It was getting close to the 45 days cut off for resolving an issue with Paypal I emailed them again and the opened a dispute. ...With no reply I logged another message asking for a response or I would be lodging a claim for a refund within 7 days. 2 days later still no response from them and so I check Paypal to find dispute has been closed and a refund issued. I was lucky. My advice is to go to a local store and use their prices if they are the cheapest to see if they can match it. This way you will get what you want and be able to return it locally. Always use Paypal, never pay direct or use credit direct to the company. The item was what I wanted. The company is lacking in integrity and service.
I have dealt with Techbuy on and off over the past three years for all manner of tech products. A full system, individual part upgrades, phone and tablet accessories/cases and printer toner. They are convenient because of their large range and fairly reasonable freight. They are interstate to me but quite often end up being cheaper than their local competitors for freight, especially on orders that contain one product. This is due to their cheap interstate freight options and lack of credit card fees.
Techbuy let themselves down in some plac...es, primarily not marking products obviously enough when they are not available. I have had two orders (our of ~25) delayed because the product was not available when I placed my order. I now know where to look when ordering but for a new customer the obviousness could be lacking somewhat. Techbuy: This is the main reason for the four star review. I cannot comment on communication because I always phone when ordering from them (or elsewhere) to confirm my order. The Techbuy staff are generally polite and efficient on the phone. Techbuy built my recent new computer in good time and delivered quickly. It was well packed and arrived in good condition. I was offered an alternative part when the one I had selected was not available straight away which was appreciated. I would recommend them to a friend, on the proviso that I could educate them about product availability. Large range, affordable freight Product availability online needs work
Will hold delivery of a large order for any delayed item
In general I have found techbuy to be reliable and affordable, but they have one deep flaw that has bitten me one too many times. They will delay delivery of a large order until every last item is in stock. In my most recent order, $1200 worth of goods were in stock and allocated waiting delivery, with a further $100 worth yet to arrive. Techbuy delayed the delivery of the in stock items by more than a week, and in all probability would have delayed another full week until the estimated arrival date of the last $8 cable. I contacted them via th...eir web site asking for the available parts of the order to ship straight away but received no reply. I then cancelled the entire order! From past experience, a telephone call would have resulted in immediate shipping of the available items, but I did not have time to make a call, and was very annoyed the request via the web was ignored. Too slow
Quite a good online retailer
Purchased phone accessories (get the phone elsewhere, prices here are not competitive) several times without disappointment. No card fees is somewhat refreshing compared to some competitors.
Will be back (neverending iphone case search)
Not As I Expected..
Alright I'll admit it I'm a hardcore PC gamer, the only problem was that my PC specs sucked! I couldn't live without it and needed an upgrade or two. I found this site called techbuy.com.au, thinking it will be a great site. The prices are pretty good and it seemed very comfortable. As me being a gamer was sucked into buying it, I get everything ready pay and wait... 2 day's nothing.. 5 day's nothing.. 8 day' Eh? Let's call them. They were nice and all but I wanted to play the damn games! They said that the power supply was out of stock or some...thing like that.. "Yeah.." but on the site it said In-Stock? Wait 18 day's and a deliver finally comes. I mean really? almost 3 week's! I live in Canberra and Sydney is 3 hour's away! The site isn't bad but i wouldn't recommend this too anybody. [link removed] is a great site my friend got his pc overnight with free postage. I give it two stars because I didn't wait a whole month for the bloody this too arrive! , Julian Cheap Postage, Stock Supply, Lack of customer support
I recently purchased though Techbuy and am happy to report I did not experience any issues. The product I requested stated it was 1-3 days delivery, so although I was worried by reading all these comments, I stuck with it and left them alone for 3 days with no communication. Sure enough, on the 3rd day, I got an email stating the goods had been shipped and I had a tracking number in the email that I could immediately use with Australia Post. I was able to track the goods from the time it left, to each delivery depot, to the goods being onboa...rd with the driver for delivery. Overall, a good result. Will I buy from them again? Yes. Can I confirm if they are rude when you try and ring? No - contact wasn’t required. Are they slack with communication? Well, I wouldn’t say slack, it’s just you get a little worried when the order sits there "processing" for 3 days with no updates, but like I said, if they say 1-3 days, give them the full 3 days (business days) and see how it goes - it worked for me! Are they efficient with ordering goods or backorders etc? Cannot comment, my goods were all listed as Usually ships 1-3 days so I’m assuming they didn’t have to order anything special or wait for backorders etc. Good Prices, easy to use site and checkout, AusPost eParcel (allowing tracking) Nothing of significance
The transaction was smooth and I walked away with a new phone case that I could not find in stock elsewhere (having said that I only tried major chains). I would probably use them again if they have what I want.
They had stock of the phone case I was after, I walked it and picked it up.
Not really applicable, I am not sure what could go wrong purchasing over the counter.
I made an error in the last review. The item changed via customer service was in stock and has been delivered successfully. That is very good considering the Christmas Holiday period. Thank you Techbuy.
Has an extensive catalogue with pics, details and prices to view and order through.
I have used Techbuy to buy several products over the last 12 months and I have been fairly happy with them. The search function works well on the website, and a large / comprehensive range of products are available for purchase. I noticed that the actual delivery time was slightly longer (slower) than that stated on the website. It seems a couple of other reviewers have also noted this aspect as well, so future buyers...I'd take the dispatch time with a pinch of salt. Otherwise I've really encountered no issues dealing with Techbuy.
Comprehensive range of products displayed on website. Easy to navigate website.
Slightly slower delivery than website actually states.
Purchased cumstom built computer worth +3K delivered in 4 days after date of purchase. Everything exact as ordered.
After 1 month power supply failed at no fault of techbuy.com.au. So I requested RA and product was replaced in 8days. Very good turnaround great work techbuy.
Very quick service & support. Did not even pick up the phone all communication was done via email.
Web site states 1-3 days delivery may work fine for one or two items but when ordering alot of parts expect more lead time like 4-5days.
Questions & Answers
Hi Im looking for MSI GF75 Thin 9SC 17.3" 120Hz Gaming Laptop i7-9750H 16GB 256GB+1TB GTX1650 W10H is that available at silver water branch ?
be careful they were offering the msi leopard i7 at a ridicules cheap price $500 below retail price i added to cart but then decided to check reviews and saw this forum. so then decided to call and see if they had in stock thinking i would pickup instead of delivery, they were arrogant and they also told me not in stock on back order purchase or something waiting for stock from warehouse.. full of crap dont buy you will get screwed
Confirmation you cancelled order so why you still sending it out?
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