Don't use, another online seller who doesn't understand customer service!
I purchased some speakers online - it said ships within 1-3 days. A week (7 business days) later when I rang to check why my items hadn't been shipped, they stated they weren't in stock and would take 2-3 weeks. I then asked why that wasn't stated online and I got a gobful of excuses on how shipping works! I merely replied it is disingenuous NOT to display such upfront before I purchased the item, I stated I wasn't happy and I asked for a refund.
I'll pay them them respect for at least having a number to call, answering the phone and having some sort of a go at dealing with my complaint (albeit a bit pathetically) ...and they did process the refund straight away. Otherwise it would have been 1 star!
Good Price and Great Service
Easy search engine. Found the keyboard I was looking for. Compared prices. Was the best price including delivery. Bought it through PayPal On Tuesday pm. Keyboard delivered on Thursday. Great Service.
- Online store
- Verified customer
We purchased an expensive video card from Techbuy on 25th April, and read the reviews AFTER. We spent the next week worrying that we had done the wrong thing, but on 1st May we got an email advising us that it had been sent. It arrived on 6th May, and THAT with the mail delays we are experiencing at the moment. We can't understand the problems others have had, because we couldn't fault them or the product, which we have had installed and it works very well.
These guys are the BEST !!!
Interstate delivery in less than 43 hours BEAT that !! 1 x Lenovo 80VV00F0AU MIIX 720 Convertible Tablet - Core i5-7200U, 12.5" QHD Touch+Pen, 16GB RAM, 256GB SSD, W10 Pro, Black, 4 Cell - @ $1,253.35
Saved around 600+ on any other retail available
Would never use anyone else 100,000%
Long term customer
I have been a long term customer of 10 years and spent thousands through Techbuy. During this time I've had to trigger a returns process about 3-4 times at no fault to Techbuy. Each time my return was accepted.
I have had some minor problems with delivery times but that is more because of the courier (Toll).
Their prices could be better but I doubt you will find many places with this product range coupled with good service in Australia.
Absolutely trust these guys....
Reading some of the other reviews here it becomes painfully clear that people only review these types of sites when something goes wrong. "It took a day longer to arrive. Liars and cheats!!! 1 Star!!!111!!!" People are always quick to admonish a business because of some stupid unrealistic standard they have that they feel the business should adhere to. "Reasonable" expectations of service are ridiculous these days. These are still businesses, with many humans, that sometimes make honest mistakes.
I particularly like the review by the gu...y who had no problems with TechBuy for 4 years, then suddenly one mistake and boom! 1Star review for you! Forget the years of flawless service. They crossed him once and now their business must die!!!! So here I am writing a positive review. I have never had a bad experience with TechBuy and have been using them for many years. They have built enough of a reputation in my mind that even if they do stuff up at some point in the future, I will still purchase from them. They have thus far operated within my reasonable expectations of service.
- Verified customer
Fast and Reliable - Surge Protector
Ordered a Belkin Surge Protector ($23.40) through their online store which I couldn't get anywhere else. I used bank transfer and the order was processed the same day, it must be because we share the same bank. Received an email to confirm my order, plus another email notifying me my order has been dispatched and how to track it. Even though I'm outside Sydney I received the protector a couple days later, it was well packed with a detailed invoice. Five stars as there is nothing I can fault them on, not even something small.
+ Website easy to use, good payment options, fast processing and shipping, email notifications, well packed & invoice
I ordered an unusually spec'd computer form them and in three days, configured and delivered. Great service and great product
At first, I was too hesitant to make a deal because of the poor reviews but they are the ones who sell the cheapest samsung galaxy s edge 128gb. Good thing I tried it. My item was shipped within 3 days :)
Great price and Great Service
Ordered 4 Samsung M5 Speakers at the best price, significant saving (I almost bought them at Harvey Norman which will cost 40% more) and received the items in 2 days.
Great price and service. I have bought a few things in the past from Techbuy.
Very happy and keep up the great works.
Great service and support
I've bought quite a few components from Techbuy over the last 10 years and have never had an issue with them. I have had a couple of warranty returns and all have gone smoothly and were swapped straight over. They have always been quick to respond to any emails and kept me up to date when items have been on backorder.
Most recently I purchased a rackmout homer server build from Techbuy. Normally I would buy the components separately, and then put together the build myself. However, this time I wasn’t sure whether everything would fit inside ...the short depth case due to limited information available anywhere on the net and I didn’t want to take the risk on getting stuck with a bunch of parts that wouldn’t fit together. The service from TechBuy was great, from the initial enquiries through to the after-sales support. The rep I dealt with helped to confirm that the components should be compatible prior to ordering, and did his best to price match. While not matching pricing from other sources he was able to offer discounts of between $5-$10 off most items, so in the end the build cost wasn’t much more than if I’d had the parts shipped from several sources and put it together myself. The build was shipped within 7 days of placing an order, despite some parts having to be obtained from their distributors, and was received overnight. The server was double boxed and well packed. The overall build quality and cable management was very neat and of a high standard. A small folder was included in the shipment containing all of the spares, manuals and driver discs. The build team omitted a couple of case screws and the spare full-height bracket for the LAN card, however they were posted straight away at no cost, and without question when I contacted them. Techbuy carry a broad range of parts and components, many of which are not available from any other retailer in Australia. While their pricing on some of these parts may not match those of some Ebay vendors, I generally know I’ll be getting something that will work, and can easily return if there are issues. Postage charges are quite competitive. Good diverse range, great communication, great service, great after sales support I wish they had a Brisbane store so I could avoid postage charges
I wanted a new computer but wanted to be able to fully customize all the internals without having to do it myself. I was apprehensive about buying online at first but a great website, heaps of customizable options and quick delivery certainly made the whole process fluid and good bang for buck. I purchased a gaming system with a few programs preinstalled, and received the whole package 7 days later. Packaging was excellent, from the double boxing and bubble wrap, to the fancy stuff inside the actual computer case to keep all the cables neat and...tidy and connected. The computer was neatly arranged inside, and I received a little plastic folder with all documentation and spare parts from the individual components, plus drivers and other software, which is a great idea. Starting her up, all it needed was a few quick personalisation settings, and it was good to go. Highly recommend buying from these guys, my shop was quick and easy, with a final product that would sell for almost double the price at Harvey Norman or JB HiFi. Intuitive website, value for money, packaging, professional product
Long lead time, poor communication
If they need to order in the item it can take 1 to 2 months, items listed on the site may be no linger available and they only reply by email if it is easy to answer. I was charged for an item that states ready for shipment but was never shipped, i am still waiting for it.
quick service if the stock is on hand
I typically order from Techbuy 4 or 5 times a year, all manner of stuff, and have done for some years. The pricing is competitive and the service is good. The web site works well. The choice of payment options means that I can pay the way I want to.
Long time customer
I have bought all kinds of computer hardware and peripherals over the years from TechBuy and they always had accurate stock levels, good prices, and reliable delivery. I am very happy with them and I would be happy to recommend them to anyone
Quick and as described
I ordered my Griffin Survivor case for my Samsung Galaxy S3 4G in the pink. It arrived really promptly, was exactly as described and I felt the site had an appropriate level of support and FAQs for any issues I did have, or may have had. Very easy to use, order and understand.
Efficient and accurate
Excellent product, excellent service.
I ordered my "Western Digital 2000GB (2TB) IntelliPower SATA-III 6Gbps HDD w. 64MB Cache (WD20EZRX) Caviar Green JP" online and it was delivered very promptly by Australia Post. It is an excellent product and went straight into my computer. It is now working faultlessly as my system disk, replacing a RAID array that had been giving continuous trouble by rebuilding itself every time there was disk read error.
Reliable, inexpensive, fast.
Been Using Techbuy For Years
Tech buy always delivered on products that I ordered on time every time ,never had any problems whatsoever . Tech buys use PayPal payments system witch is easier to use than other types of payments.When the product is in stock , they are actually in stock , with shipping following next business day.
reliable,excellent product selction ,always product than other online stores do not.
After comparing other prices online, I found myself at Techbuy showing the best value including delivery.
The camera arrived promptly and in perfect condition. When I look to further build my videography and IT equipment, I will look to Techbuy again without a doubt. This is my one and only purchase with Techbuy and I have no complaints.
Didn't have to go to Harvey Norman and deal with the cringe worthy staff.
Have used techbuy many times over last ten years have always found them to be helpful have good product stock if they have any trouble filling your order they will very quickly offer an alternative if neccessary delivery via e parcel post is rapid goods arrive in undamaged boxes with the goods themselves well packed and with no damage will continue to use techbuy into the future.
Questions & Answers
Hi Im looking for MSI GF75 Thin 9SC 17.3" 120Hz Gaming Laptop i7-9750H 16GB 256GB+1TB GTX1650 W10H is that available at silver water branch ?
be careful they were offering the msi leopard i7 at a ridicules cheap price $500 below retail price i added to cart but then decided to check reviews and saw this forum. so then decided to call and see if they had in stock thinking i would pickup instead of delivery, they were arrogant and they also told me not in stock on back order purchase or something waiting for stock from warehouse.. full of crap dont buy you will get screwed
Confirmation you cancelled order so why you still sending it out?
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