Reviewer Photos & Videos
Worst customer service and warranty!
Seven months after buying the headphones the left earpiece started to fail. I had been speaking to Tekobuy (Since 26/06/2020) about the problem and they asked for video evidence which wasn't possible. I accidentally told them this by replying to their email instead of clicking the link to their portal. I then emailed again on 14/11/2020 to ask what was happening with my claim. I was asked to open a ticket which reminded me about the portal which I then replied to, also letting them know that the left headphone had stopped working altogether so ...I responded via the portal (23/11/20) asking what could be done as the headphones are now not working at all. Due to my accidentally responding to their request via email (on the and not the portal they are now saying that the headphones are out of warranty and are refusing to help.
They will do their best to stole your money.
They will do their best to stole your money. They are pretty good at that... The worst customer service ever... But if you insist and buy with them, take a picture of their fake receipt and a picture of the parcel before you send it back to them. PayPal will need it to give you your refund. But here again be careful because Tucobuy will not hesitate to provide you an inaccurate receipt.... So yeah. Good luck..
- Verified customer
Lost my Hard Earned more than AUD $1K
RED Alert, STAY AWAY,,,, BIG SCAM they lured hundreds offering cheap prices & after taking money out of your account there shall be a grave silence. Having a bad experience with them as there's no order tracking or shipping info after placing my online order via https://www.tecobuy.com/en_AU/ :(
Terrible experience,,,,,Pl. don't buy from them & safe guard your hard earned money
Awful! charger from Indonesia and adaptor instead of proper OZ Samsung charger
I ordered a Samsung phone with tecobuy and it said original samsung phone. Well the phone seems to be legit but the charger was a very bad suprise. Instead of a regular charger I received one for Indonesia and an Adpater for OZ instead iof a regular charger. I contacted them and instead of helping me they send me somewhere else. THIS IS NOT OK. You have to put in the desciption that I receive a charger like that. Which is by the way massive due to adaptor and being huge itself.
The worst International company you could find.
The first purchase from this company absolutely shocked me. We paid the money including the courier fee, waited almost two weeks just to received a flawed product. We bought JBL Pulse 4 and found out there is a visible crack on the internal LED lighting surface which is a significant flaw of the product.
I get it when items are shipped sometimes products may get damaged. However, if the external protection screen is intact, how will the shipment damage the internal screen? Besides, shouldn't it be covered under the warranty if I reported on t...he first day of receipt? The horrible story is when I first reported the issue, the customer service told me without the original courier packaging(I am not referring to the product packaging), they cannot trace and investigate the damage, hence nothing can be done. Then I quoted the Australian Law regarding the returning policy, they told me the physical damage is not covered under their warranty. Basically it means if you get a smashed product from this company, too bad, no return or refund. After I finally opened up a dispute via Paypal, they sent me an address for me to return the product, but at my own cost. No indication that they would replace the product, nor that they will send the product at their cost. It's easy to say in order to get your product replaced(no even guarantee for an intact product), you are looking at at least $50 and 1 months. Again, this is a violation of Australian Consumer Law(I have consulted with the department before I posted here). The company couldn't care less about how the customer feels. The 14 days return policy of theirs is just a JOKE. So to you guys, don't be deceived by its cheap price, it's not worth the risk. STAY AWAY from this monster and trust your local dealer, which may have the discounts from time to time.
Great customer service. Wouldn't hesitate to buy from them again!
Definitely a legit seller from Hong Kong.
I had purchased a pair of Sennheiser Momentum Wireless earbuds. The earbuds had a fault but after contacting customer service, they were super quick to respond and after reviewing the fault based on my explanation, they exchanged a brand new pair for me, no questions asked. There was a few back and forth communication (I had a lot of questions) and each time they were really quick to respond and were very good to deal with. I've received my exchanged pair of buds and they have been working great since.
Wouldn't hesitate to buy from them again!
- Verified customer
Expensive lesson with no product..au on end isnt australian
Sent me the flash for my Canon 5D...had rattle..had to wait ages for them to accept the return..finally when did cost me $40 aud..to return...when they sent back we were going to lockdown had to cancel all oseas travel...so didnt use ..just saw didnt rattle...2 months later put on my camera as attached the inner ring literally dissolved not allowing the flash to be removed..took my camera to camera shop and they confirmed that ring was damaged..tecobuy will not accept responsibility has cost me $350 aud..have now bought a new flash through my camera shop knowing will have a safety net..they arent Australian it's a Hong Kong company and are a scam do not believe the good reviews...it will cost you..vile company and not Australian
Scammer fake terrible horrible
Absolutely Scam ,Terrible horrible night mare
Tecobuy is scam ,worst service ever in my life ,I wonder how this website show up on google ? No police control them ?I ordered a smart phone on 5th of April.of cause paid immediately.1day later no tracking number I sent a few email to ask ,absolutely no reply ,2 days later I sent email ,3days later 4 days later ,5 days laters I sent more then 20+ emails ,absolutely no reply ,No tracking number ,in Facebook I sent 10+messages no reply in their website online chatting I sent 10+ messages ,Absolutel...y no reply .It’s absolutely impossible to get in touch with Tecobuy ,I also called their phone number never answers,it’s not in Australia not in UK it’s from hongkong ,scam ! Everything need sent from overseas ! 6days later I asked money refund from PayPal. But need Tecobuy reply PayPal ,they even not reply to PayPal ,so shocked ! Impossible to get in touch with Tecobuy. Now PayPal sent me messages say money will refund to me ,but until now the money haven’t come back to my account yet ,Absolutely scam,feel no good when your money is gone ! Feel panic when your money is gone ! Which I am poor how dare you Tecobuy cheating money from poor people!
The reviewer stated that an incentive was offered for this review
This seller takes payment and ships defective goods. Their website says that if goods are defective then they pay courier to collect. However when it happens they refuse to send a courier or refund, but insist you pay $100 return shipping. DON'T BUY FROM THEM
- Verified customer
Dodgy - Defective Product - No replacement - No Refund
Bought Dyson V11 vacuum for $830. Product shipped was defective. Completely unusable. Website has no phone number for service. Website says submit ticket via RMA Page but there is no RMA page on the website and no place to submit a ticket or contact seller. Emails sent but no response. Product not eligible for Dyson warranty because product shipped was UAE regional stock.
After several days you get an email telling you to fill in a form on another website - with all the information they already have.
Then you get an email saying they wi...ll reply in 7 working days. Then they will arrange a courier within another 7 working days. Then when it arrives back in HK (after 14 days shipping) they will process and despatch within another 7 days.
DO NOT BUY FROM TECOBUY.
One star is too much for this company. They are the worst company I have ever had to deal with. It has been nearly 5 months since they received my money for a new phone purchase, and to date I still do not have my phone. After only having the phone for only 1 week, I could receive texts and emails, but no phone calls. Back it went to be repaired and after having the product for nearly 6 weeks, they tell me it cannot be repaired therefore a replacement will be issued. A second new phone was sent and exactly the same issue. Back it went for ...repair. They cannot repair and are wanting to send another replacement phone. This is not what I want. As I no longer trust the quality of their products I have and am now fighting for a refund, which they refuse to give. 112 days and counting.
Poor warranty experience when purchased Seiko Automatic Watch
I purchased a Seiko Automatic 5 Sports watch in late September 2019 and received prompt delivery. I did not start wearing it until late October due to links having to be removed from the watch band. From the time I started wearing it I found it was losing time. Five minutes and more overnight. I performed a number of tests against a stopwatch and found that it was typically 5 seconds slow over a ten minute timed comparison (this equated to 12 minutes a day). I placed the watch to it's box for 5 hours plus and performed the timing test to find i...t kept perfect time. I then started wearing it again, re-did the 10 minute timing test only to find the watch was losing time again. At this stage I gave up and returned the watch to Techobuy in Hong Kong. Their technician has performed a number of timing test and advises that the watch is working correctly and that I am required to pay a $20AUD return fee to get a watch back that does not keep time when worn. I am totally dissatisfied and in ongoing communication with Tecobuy but to date have not had a satisfactory response. I actually had a similar Seiko automatic divers watch in the early 70's and never had a problem with it so I am extremely disappointed with the current experience.
Questions & Answers
hello I am worried I have read all your reviews tried your contact number, email a number of times & you don't reply. You have taken my money and I have not received my goods you even emailed to confirm it was dispatched on 7/12 BUT NOTHING. i cant afford to loose over $600.00 I trusted
you with my money. Please reply
Yup this site sucks and is unreliable... I wish I read reviews before using it. I have not heard from them after trying many times on email and calling. I ordered more than 1 month ago for a xmas gift and I have no idea if I am going to get my good or not. I have even emailed a COMPLAINT LETTER. I will be complaining to the ACCC this week if I don't hear back from them. Its either a big scam or they have no idea what they are doing...either way it's shite.
the worst online store that the UK has to offer, I bought a watch on December 2nd and they didn’t give an estimate to arrive after a few emails that told me I wanted 10 business days, they could inform the customer at minutes of purchase it would take approximately 15 days to receive the product. and I don't know where my product is today, tracking doesn't work. Any help?
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