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Tecobuy

Tecobuy

3.6 from 281 reviews · View Statistics

Reviews

1.5

21 reviews
  • Product Quality
    1.4 (15)
  • Return Claim MadeYes (21) · No
  • Warranty Claim MadeYes (8) · No (13)
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Stu

StuMetropolitan Adelaide, SA

Worst customer service and warranty!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedJabra Elite 65t
Aud

AudGreater Melbourne (Outer), VIC

  • 4 reviews

Faulty item fully refunded; excellent customer service.

published

I had a very positive experience with this Hong Kong company. Their responses usually took between 1-2 days but all questions were answered. Bought an iRobot mop that was faulty, which was couriered back to Hong Kong and all costs were refunded. Very happy with outcome.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Julia Bowden

Julia BowdenSydney, NSW

Don't think the watch is authentic, beware

published

I received a casio watch, and I do not think it is authentic. I would recommend purchasing from an authentic retailer to prevent the feeling of uncertainty. There are quite a few red flags that lead me to believe my watch is a fake.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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They will do their best to stole your money.

published

They will do their best to stole your money. They are pretty good at that... The worst customer service ever... But if you insist and buy with them, take a picture of their fake receipt and a picture of the parcel before you send it back to them. PayPal will need it to give you your refund. But here again be careful because Tucobuy will not hesitate to provide you an inaccurate receipt.... So yeah. Good luck..

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Z Flip
  • Verified customer

Lost my Hard Earned more than AUD $1K

published

RED Alert, STAY AWAY,,,, BIG SCAM they lured hundreds offering cheap prices & after taking money out of your account there shall be a grave silence. Having a bad experience with them as there's no order tracking or shipping info after placing my online order via https://www.tecobuy.com/en_AU/ :(

Terrible experience,,,,,Pl. don't buy from them & safe guard your hard earned money

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 11 128GB
Anniem

AnniemPerth, WA

  • 2 reviews
  • 1 like

Do not buy from Tecobuy

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedOnePlus Nord 128GB
1 comment
Tecobuy
Tecobuy AUTecobuy
Ben

BenNorthern Region, NSW

Great customer service and quick responses

published

I ordered an Apple Watch and paid for it with PayPal. The next day I realised I had ordered the wrong model. Email was sent and reply received within 24 hours with confirmation of order cancellation and refund arranged. Funds back in account the next day. Positive experience with customer service despite all the negative feedback.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Roc W.

Roc W.Perth, WA

The worst International company you could find.

published
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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedJBL Pulse 4
Rishu

RishuGreater Melbourne (Metropolitan), VIC

Seems used item

published

I had ordered Samsung Galaxy Note 10 lite, which reached to me in unsealed box, moreover the items doesn't look like new, charger is not compatible with the socket, cable seems that it is not original..

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Rishu
Rishu

Never buy from tecobuy, u r purchasing refurbished and local accessories in the name of new and original...

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  • Verified customer

No good

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A11

Complacent to theft

published

Parcel is months late with very poor tracking. Parcel was "attempted to deliver" at an address hundereds of km away.
Delivery contractor DPEX has hundreds of reviews listing parcels as "attempted delivery" and do not deliver.
Tecobuy support has been non existent. They advised me someone will be in touch yet no one contacts me. I'm out of pocket over $500 yet tecobuy won't help or respond. This has been going on for months with no resolution.
AVOID TECOBUY AT ALL COSTS!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Glen

Glen

  • 2 reviews
  • 1 like

Beware - Garmin watch - Refund demanded after 4 weeks of waiting for tracking number - item from China

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedGarmin Forerunner 245 music
Chris Hostettler

Chris HostettlerGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Dealing with Tecobuy can be a nightmare!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedPlustek Slide Scanner
Dismayed

DismayedPerth, WA

  • Verified customer

Expensive lesson with no product..au on end isnt australian

published

Sent me the flash for my Canon 5D...had rattle..had to wait ages for them to accept the return..finally when did cost me $40 aud..to return...when they sent back we were going to lockdown had to cancel all oseas travel...so didnt use ..just saw didnt rattle...2 months later put on my camera as attached the inner ring literally dissolved not allowing the flash to be removed..took my camera to camera shop and they confirmed that ring was damaged..tecobuy will not accept responsibility has cost me $350 aud..have now bought a new flash through my camera shop knowing will have a safety net..they arent Australian it's a Hong Kong company and are a scam do not believe the good reviews...it will cost you..vile company and not Australian

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedCanon EOS 5D Mark II

Horrible costumer service, poor quality products, disorganised

published

Extremely disappointed with the costumer service.
Initially have paid for the express shipping and the it was ignored, product took even longer to receive the product when I first bought it.

Mobile phone that I bought has been loosing quality and it's been freezing and lagging. Ask for some help and without even having look at my phone, just assumed that it has been physically demaged so they don't have to deal with it. Because they assume it wouldn't be covered by the warranty, costumer service doesn't even wanna to investigate the issue and try to help in some way.

Tecobuy just want you to purchase and do NOT care about your experience as a costumer. Never going to recommend or purchase anything again and I hope you won't either.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedXiaomi Mi Note 10
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  • Verified customer

I didn’t realise I was buying from Hong Kong.

published

I didn’t realise I was buying from Hong Kong.

Item was faulty - I had to return it at my own expense (14 international shipping). Finally after weeks, refunded cost of item by PayPal - not the carriage though.

Never again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedRing doorbell
Wayne

WayneSydney Surrounds, NSW

  • 2 reviews

Fraudulent Scam

published

This seller takes payment and ships defective goods. Their website says that if goods are defective then they pay courier to collect. However when it happens they refuse to send a courier or refund, but insist you pay $100 return shipping. DON'T BUY FROM THEM

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
muddle

muddleSydney, NSW

  • 7 reviews
  • 5 likes
  • Verified customer

Dodgy - Defective Product - No replacement - No Refund

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDyson V11

Awful, NEVER again

published

After our order we did not receive a confirmation email, but our bank account was charged. after 10 days when we did not receive a product, I followed up with them, they said they run out of stock (even though the product was still available on their website. mind you this is 10 days after they charged me). only after a battle I could get our money back. I do not understand why they should have such a bad customer service and have no respect. it was ok with them to charge my account without having the product in place and refund my money at their discretion. we get much better customer service on other websites and I will never use them again.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Sue

SueGreater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 1 like

DO NOT BUY FROM TECOBUY.

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S9 64GB
Page 1 of 2
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Questions & Answers

Linda

Lindaasked

hello I am worried I have read all your reviews tried your contact number, email a number of times & you don't reply. You have taken my money and I have not received my goods you even emailed to confirm it was dispatched on 7/12 BUT NOTHING. i cant afford to loose over $600.00 I trusted
you with my money. Please reply

2 answers
G.McGeough
G.McGeough

Hi Linda
Yup this site sucks and is unreliable... I wish I read reviews before using it. I have not heard from them after trying many times on email and calling. I ordered more than 1 month ago for a xmas gift and I have no idea if I am going to get my good or not. I have even emailed a COMPLAINT LETTER. I will be complaining to the ACCC this week if I don't hear back from them. Its either a big scam or they have no idea what they are doing...either way it's shite.

G

Angela C.
Angela C.

Hi, I ordered a samsung tablet over $800. I have sent 2 emails but didn't hear back from them.
I paid through PayPal. How can we get our money back?

ian

ianasked

Is the Samsung A21S unlocked

No answers
renan c.

renan c.asked

the worst online store that the UK has to offer, I bought a watch on December 2nd and they didn’t give an estimate to arrive after a few emails that told me I wanted 10 business days, they could inform the customer at minutes of purchase it would take approximately 15 days to receive the product. and I don't know where my product is today, tracking doesn't work. Any help?

No answers

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