Reviewer Photos & Videos
Terrible service and advertise products they don’t have
I ordered an Apple Watch because the price was very competitive and it said it would dispatch within 1-3 business days.
It didn’t dispatch in this time and after 4 emails they finally replied and said there was a delay as they weren’t in stock.
12 business days later the price of the item has gone up in their website and says still in stock but I get a refund issued saying they couldn’t meet my request.
Disgusting service. They may offer slightly cheaper than other businesses but don’t waste your time and use someone reliable and trustworthy who is local
Excellent Service and best price
Bought Apple pro headphones recently from tecobuy for first time. Good pricing was skeptical initially on when the product will arrive and delivery timeline but eventually happy with the overall experience on service, tracking information and delivery timeline. Would defi recommend and will be buying more from here.
- Verified customer
A better alternative to Aliexpress and Ebay
As the title suggests, Tecobuy is better than Aliexpress or Ebay. That is if the item you want is being sold there. I already bought two items from them.
First is an Amazfit Bip S. Took "only" 10 days to arrive. Got it at a great price too. Cheaper than anything sold in ebay or ali.
Second is an Insta360 One R 360 edition which took a longer 2 weeks in transit. I got it for almost AUD 200 cheaper than even the official Insta360 store price.
Excellent service purchased Redmi Note 8
I recently purchased a Xiaomi Redmi Note 8 phone from Tecobuy. I was really impressed with their professionalism and courtesy. At first I ordered a different phone and the payment had gone through, but I changed my mind and wanted a different phone and the cost was nearly the same. Tecobuy immediately refunded my money in full and I was able to place a fresh order for the right phone. The phone arrived pretty fast and I was able to set it up seamlessly as everything is in English. Their prices are also the best. I would highly recommend them.
- Verified customer
was looking to buy a new phone, and found Teco by chance. Price was considerably cheaper, so, of course very sceptical. Some reviews complained about charger being wrong, or supply issues, I took a chance. I ordered two A71Samsung, one pink one black, different price for each colour, i thought that's weird, but OK. I read terms and conditions, they too wrote of potential supply issues, and maybe charger for country will be supplied.
Within three days, as expected, received email confirming item available, and tracking number from that...
Good product, lack of customer service
I bought Original Apple AirPods, price was fair, but delivery time was absolutely wrong, as it was a birthday gift, I had to rush and buy same product from JB HiFi! Far more expensive! If your team had been so kind to inform me properly about the delivery I had been able to wait. Next time I will only shop with this company if I really don’t care about delivery promised time. Otherwise, fair transaction,
Happy after Panic!
I recently purchased a phone through Tecobuy and after paying my money (when I saw the price they offered I was instantly sold) I foolishly then read the reviews. PANIC set in - I was stressed after reading all the poor reviews and I thought this must be a scam. I decided to wait it out and hope for the best. 14 days after my purchase my phone arrived and I was SOOOO excited - the mix of fear and dread was instantly replaced with joy. Phone is perfect. (They even sent an AUS adapter for the wall plug, because the one in the box is one I am not ...familiar with)! Anyway, can't fault this company. We are living in Covid times so we can't expect things as instantly as we once did, but still I was impressed with the 14 day trun-around given it came from Hong Kong. I received a couple of emails, as others have described, including notification it had been shipped (with a company i had never heard of, which added to my concern). But I got the BEST price for this phone online AND it is a genuine quality product, so I am glad I did not read the reviews before my purchase. I can recommend this company as my experience has been positive.
Extremely happy with my Motorola!
Ordered my new phone from Tecobuy which arrived on my door step within 3 weeks despite Covid. The price with delivery was very good and the phone had some good reviews. I am very satisfied with my experience from start to finish and can highly recommend Tecobuy.
Thank you very much.
No need to be ripped off by Aussie prices ever again.
This is the second time I've bought a Galaxy phone out of Hong Kong (different seller a couple of years ago). This is a great way to save hundreds off the retail price in Oz. I bought the international model and I checked the specs beforehand on cell frequencies, all good. Of course, being international version, it comes with the charging plug of a different country. My phone was done in Vietnam (where Samsung seems to make a bulk of electronics), Tecobuy included an adaptor for it. The phone box was sealed. Super happy with the purchase. Took two weeks (from when ordered) to arrive. Was shipped by DPEX and then at the Australian end, was delivered by TOLL Priority. Will use them again.
Happy with my Logitech Webcam
I found it easy to navigate the web page and order. There are different products you can choose from. I was happy with the product. I knew from the last order I placed that coming from Hong Kong to Sydney it was going to take two weeks. It did come in two weeks, so happy overall.
Probably a scam, or just incompetent.
Bought an item "in stock", received a confirmation email on the same day saying the item had been separated and was waiting for the courier to pick-up, and that I'd have a tracking number in 48h. Next day (8th of August), "it's been collected by the courier". After that, I kept complaining and they kept sending the same emails, always saying they would provide a tracking number in 48h. After almost THREE WEEKS, they replied to one of my emails saying "your item is being prepared and will be ready for shipment soon", completely ignoring the prev...ious messages. Even after that, no tracking number, no item, and no response. I've escalated the issue to Paypal, but based on my experience I believe this company doesn't exist, or these guys are completely disorganised and irresponsible, and don't care about their relationship with customers. EDIT: Tecobuy has not replied to my requests, and Paypal fortunately has provided a full refund. I don't believe those positive reviews are real.
Finally I received my purchase
Yes I do agree with Hari's comment that it did take a while for my purchase to arrive since it has to be shipped from China to Hong Kong then to Australia and yes the tracking looked fake. However with a little bit of patience I finally received my purchase and everything was in order. Thank you.
Samsung Galaxy Tab A
Great customer contact & well packaged included adapter plug. [you need to pull bottom prong down on charger to fit adapter]. This tablet is an excellent product. Arrived in 10 days from Hong Kong to Aus under Stage 4 lockdown. Saved a lot of money & got the color I wanted. Very Happy. My partner has now bought same product from them. Victoria, Australia.
Questions & Answers
How long does it take to deliver the mobile phone Z flip if I live in Notting Hill(3168)?
Hi Guys, I would love to post a review and am really looking forward to getting my new phone. Please note that I have not yet received it yet.
Does the Garmin 945 watch on your site come with Australian maps? https://www.tecobuy.com/en_AU/garmin-forerunner-945-gps-wrist-based-heart-rate-sport-watch-black-watch-only-010-02063-00-support-eu-languages-4.html#:~:text=The%20Forerunner%20945%20is%20engineered,customized%20heat%20and%20altitude%20settings.
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