Reviewer Photos & Videos
Thief's and dodgy people. The worst kind aviod like a plague.
first after ordering. A three days later a email saying that it takes the. 5 days to process a order and then 5 days after a response for comes responding to a email why would it take so long and that its unacceptable. Safe yourself the headache a d buy from a online store there are many of the. That sell and service appropriately.
It's been over a week. With no shipping details
Bought a Sony a6400 camera + accessories from Tecobuy over a week ago thinking I could save a few bucks.
I have received an order confirmation which i assume is automatic.
I haven't received any shipping details with tracking yet despite sending them several emails to their support. On the website, the order is still being 'processed'.
Would not recommend this website... I don't think this is a scam but rather just a really dodgy business with poor ethics.
I'll provide updates on this purchase.
- Verified customer
Expensive lesson with no product..au on end isnt australian
Sent me the flash for my Canon 5D...had rattle..had to wait ages for them to accept the return..finally when did cost me $40 aud..to return...when they sent back we were going to lockdown had to cancel all oseas travel...so didnt use ..just saw didnt rattle...2 months later put on my camera as attached the inner ring literally dissolved not allowing the flash to be removed..took my camera to camera shop and they confirmed that ring was damaged..tecobuy will not accept responsibility has cost me $350 aud..have now bought a new flash through my camera shop knowing will have a safety net..they arent Australian it's a Hong Kong company and are a scam do not believe the good reviews...it will cost you..vile company and not Australian
Horrible costumer service, poor quality products, disorganised
Extremely disappointed with the costumer service.
Initially have paid for the express shipping and the it was ignored, product took even longer to receive the product when I first bought it.
Mobile phone that I bought has been loosing quality and it's been freezing and lagging. Ask for some help and without even having look at my phone, just assumed that it has been physically demaged so they don't have to deal with it. Because they assume it wouldn't be covered by the warranty, costumer service doesn't even wanna to investigate the issue and try to help in some way.
Tecobuy just want you to purchase and do NOT care about your experience as a costumer. Never going to recommend or purchase anything again and I hope you won't either.
Scammer fake terrible horrible
Absolutely Scam ,Terrible horrible night mare
Tecobuy is scam ,worst service ever in my life ,I wonder how this website show up on google ? No police control them ?I ordered a smart phone on 5th of April.of cause paid immediately.1day later no tracking number I sent a few email to ask ,absolutely no reply ,2 days later I sent email ,3days later 4 days later ,5 days laters I sent more then 20+ emails ,absolutely no reply ,No tracking number ,in Facebook I sent 10+messages no reply in their website online chatting I sent 10+ messages ,Absolutel...y no reply .It’s absolutely impossible to get in touch with Tecobuy ,I also called their phone number never answers,it’s not in Australia not in UK it’s from hongkong ,scam ! Everything need sent from overseas ! 6days later I asked money refund from PayPal. But need Tecobuy reply PayPal ,they even not reply to PayPal ,so shocked ! Impossible to get in touch with Tecobuy. Now PayPal sent me messages say money will refund to me ,but until now the money haven’t come back to my account yet ,Absolutely scam,feel no good when your money is gone ! Feel panic when your money is gone ! Which I am poor how dare you Tecobuy cheating money from poor people!
Avoid - Unable to Supply and they Ignore You
They don't respond to your emails . If you used paypal as a gateway you will get your money back eventually. Can't comment on the product because I never got it but read other reviews, not pretty.
NOT RECEIVED REFUND 1 1/2 MONTHS HAD PASSED
3.2.2020 Purchased Xiaomi Mi 9 Lite under Order No. BAUW410027436
5.2.2020 Followed up on when can I received the phone
5.2.2020 TECObuy responded saying market shortage, supplier is unable to get more stock. Please confirm if you wish to cancel the order and have a full refund
5.2.2020 I responded "Please cancel my order and refund my money."
6.2.2020 Followed up on my refund - No response!
14.3.2020 Followed up on my refund - No response!
23.3.2020 Followed up on my refund - No response!
After 1.5months, no REFUND received.
I will email one more time to TECObuy about my refund and if no response in 3 days then I will lodge a complaint to the NSW Regulator or even to the ACCC because their practice is in violation to the ACL.
Tecobuy is a SCAM don't buy
Bought a phone, got a confirmation letter and then didn't receive a phone. Chased twice via email - didn't hear back. Only when i escalated the issue to PayPal they got back to me saying "your order has been cancelled as the stocks we have received are damaged". Refund is still pending.
- Verified customer
I didn’t realise I was buying from Hong Kong.
I didn’t realise I was buying from Hong Kong.
Item was faulty - I had to return it at my own expense (14 international shipping). Finally after weeks, refunded cost of item by PayPal - not the carriage though.
Tecobuy = Scam. Company. Do not buy
Purchased NIKON 20mm lens in early Feb for $750 and was advised up to 10 days delivery. Checked account details 1 week later.... no record of order ( but payment had been deducted). Queried the company three times by email. No response. After 18 days I received an email that all such lens in stock were damaged and they could not source elsewhere and I would be refunded. Interesting as they are still selling the same lens but now nearly $200 more. Communication from company terrible. Scam don’t buy.
Additional delivery Fee
I asked to leave behind my door and they didn't then rang they didnt know which depot it had taken back to! Had wait a while and asked ro deliver, had to pick up abd got charged additional $10 for nothing.
Apart from that was OK
This seller takes payment and ships defective goods. Their website says that if goods are defective then they pay courier to collect. However when it happens they refuse to send a courier or refund, but insist you pay $100 return shipping. DON'T BUY FROM THEM
- Verified customer
Dodgy - Defective Product - No replacement - No Refund
Bought Dyson V11 vacuum for $830. Product shipped was defective. Completely unusable. Website has no phone number for service. Website says submit ticket via RMA Page but there is no RMA page on the website and no place to submit a ticket or contact seller. Emails sent but no response. Product not eligible for Dyson warranty because product shipped was UAE regional stock.
After several days you get an email telling you to fill in a form on another website - with all the information they already have.
Then you get an email saying they wi...ll reply in 7 working days. Then they will arrange a courier within another 7 working days. Then when it arrives back in HK (after 14 days shipping) they will process and despatch within another 7 days.
Awful, NEVER again
After our order we did not receive a confirmation email, but our bank account was charged. after 10 days when we did not receive a product, I followed up with them, they said they run out of stock (even though the product was still available on their website. mind you this is 10 days after they charged me). only after a battle I could get our money back. I do not understand why they should have such a bad customer service and have no respect. it was ok with them to charge my account without having the product in place and refund my money at their discretion. we get much better customer service on other websites and I will never use them again.
Worst company ever ! We bought a 600 AUD mobile phone and the parcel got "lost". After 5 months of waiting, they tell us " We are sorry, we will only reimburse 60 AUD because you didn't take any insurance". What a joke ! TO AVOID
Motorola G7 Play magnetometer e-compass
I Bought a Motorola G7 Play from Tecobuy only to find that this phone's magnetometer e-compass will only work within North America. I contacted Motorola about this and they state that this phone should not be sold outside of North America and wanted to know how I (an Australian) got hold of one. I would not advise anyone buy a phone from Tecobuy as they will sell you anything whether it will work or not.
After not hearing back from Tecobuy nearly 2 weeks after purchase I emailed to ask for my shipping information only to be tole the supplier is running low on stock and that I will have to wait. Still haven't been sent any shipping information but I receive an email asking for me to share my Tecobuy experience....well here it is!
- Verified customer
I ordered and paid for a mobile phone from this company off their website, after no delivery notification after a week I e-mailed to request ETA to be advised their supplier was out of stock and delivery would be upward of a month, I requested an alternate phone on their website to be told again their supplier was out of stock.
They were quick to offer a full refund which I accepted and the refund was processed in good time however it appears this company do not hold stock of product they are offering on their website, my advice would be to clarify delivery prior to placing your order.
The whole process was very disappointing and time consuming.
DO NOT BUY FROM TECOBUY.
One star is too much for this company. They are the worst company I have ever had to deal with. It has been nearly 5 months since they received my money for a new phone purchase, and to date I still do not have my phone. After only having the phone for only 1 week, I could receive texts and emails, but no phone calls. Back it went to be repaired and after having the product for nearly 6 weeks, they tell me it cannot be repaired therefore a replacement will be issued. A second new phone was sent and exactly the same issue. Back it went for ...repair. They cannot repair and are wanting to send another replacement phone. This is not what I want. As I no longer trust the quality of their products I have and am now fighting for a refund, which they refuse to give. 112 days and counting.
a Scam business
I have ordered some memory card from tecobuy.com due to cheap deal. But they just cancelled the order and informing different things at different times. First time they told, supplier does not supply and second time they told supplier supply faulty items. Though there were 3-4 days difference in my two orders. When I challenge them by email why does they did it, they didn't reply with minimum trustworthy. My feeling with this company is they want more hit to their website and show as trustworthy. People should not visit their website and should give negative rating so that other peoples can be aware of them.
Questions & Answers
hello I am worried I have read all your reviews tried your contact number, email a number of times & you don't reply. You have taken my money and I have not received my goods you even emailed to confirm it was dispatched on 7/12 BUT NOTHING. i cant afford to loose over $600.00 I trusted
you with my money. Please reply
Yup this site sucks and is unreliable... I wish I read reviews before using it. I have not heard from them after trying many times on email and calling. I ordered more than 1 month ago for a xmas gift and I have no idea if I am going to get my good or not. I have even emailed a COMPLAINT LETTER. I will be complaining to the ACCC this week if I don't hear back from them. Its either a big scam or they have no idea what they are doing...either way it's shite.
Hi, I ordered a samsung tablet over $800. I have sent 2 emails but didn't hear back from them.
I paid through PayPal. How can we get our money back?
Is the Samsung A21S unlocked
the worst online store that the UK has to offer, I bought a watch on December 2nd and they didn’t give an estimate to arrive after a few emails that told me I wanted 10 business days, they could inform the customer at minutes of purchase it would take approximately 15 days to receive the product. and I don't know where my product is today, tracking doesn't work. Any help?
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