9 questions from our users
Hi Tefal, I just purchased the snack collection, I have been trying to make donuts yet the bottom keeps burning before the top can and you can not flip them over as the top is still moist, how to master the perfect donut??
I bought the appliance last week. I like it. I want know, Do the both sandwich plates ( up &down plates) have knob kind of thing on aluminium sides? The top waffel plate dose not have like that.
Hello Tefal, I love my Snack Collection, however having an important Question.
2nd use, my first Waffle Plate- plastic was smelling much more and while cooking waffles - which came out perfectly!!- the steam(water) from cooking stayed on the frame where the plate locks are And on the connector- the middle. So I guess the small splash of water(?) dripping at the back is OK?? also, when the water collected that was when I started hearing this popping noise. And not once but more often, like the end of making a popcorn.
Is it still safe to use Again? Steam wasn't released evenly in my opinion either, more to the right side and only a little bit from the left while the waffles cooked even in size. Unit stood in an open space so plenty of air circulation.
The unit lookes okay, no visual issues, heaters very bright orange.
Can you please, help me figure it out? I am so scared too much popping would cause fire due to the water after steam. Thank you
I am wondering is a burnt under-side when using the donut plate and waffle plate a norm with this? I tested a couple of recipes and they all get over cooked...
I would like to love this! But so far I am not sold on this device...
I've used both waffle and donut plates several times and I've not experienced a burnt underside. With doughnuts, if the height to which it rises isn't enough to make contact on the upper plate, the lower side cooks faster. So I flip half way through cooking. If you wait for the top to be cooked enough, the bottom could likely burn. I've never had this problem with the waffle plates - I suppose everything I've poured in has risen to make contact on both sides. If you are having trouble try adjusting to use more/thicker batter or flipping half way.
We have just received our Snack Collecton and cannot figure out how to open the box containing the various plates without damaging the book like box. Could you please help us? we are hungry.
Yes we had the same issue....must be gold bars inside... anyway... had to use a small screwdriver on the side and gently pry open the box...
Hi Tefal I just purchased the snack collection product today and also noticed a strong burnt plastic smell and popping noises with first use of the waffle plates. Is this expected and is the non stick coating non toxic?
Thank you for the above question on the Tefal Snack Collection. Any time you use a small electrical appliance for the first time you may get a burnt plastic smell and this is from factory. However in saying this after the 2nd or 3rd use this plastic small should disappear completely. If you find after your 3rd use you are still getting a burnt plastic smell please call our Customer Service Team on 1300 307 824 who will be able to assist you. In regards to the the Popping noise this is completely normal, this is the sound generated when the non stick plates are heating as they are metal this metal is expanding causing the popping noise. I can confirm that the Non-Stick used on the plates is a non toxic.I hope this helps. Thank You - Tefal Australia
How much are the additional plates?
Hi Hazel and Jess! Thank you for your question. You can definitely purchase the additional plates for the Tefal Snack Collection. That can be done directly through our company by calling 1300 307 824. You can also purchase them via our retailers. The plates are $24.95 per set.
If we can ever be of any assistance please don't hesitate to contact us.
– Tefal Australia
Hi! Does this press evenly (top and bottom being horizontal when pressing) or is the top on a fixed hinge at the back? As such, does anyone have any experience with the panini plate and grilling things of different thickness? I'm worried that it'll just push my filling out the front when making thick sandwiches or squash the back of them. Can the top be locked at different heights? Thanks.
I honestly cannot answer that and I don't think it has a locking function. I'm not happy with mine as it was an issue and took multiple calls to get it sorted. Even during those many calls had to explain each time as all staff told me different things. Final lady I had was so helpful and a delight. All customer service at Tefal could learn from her
I can buy donut and pancake plates from JB Hi-Fi, I would like to buy some other grill plates including No. 5, 6, 7, 9 & 12, please kindly let me know where can I buy these grill plates in Sydney, thanks.
Thank you for the above question regarding the Tefal SW852 accessory plates. All the plates can be purchased directly from Tefal by calling our Customer Service Team on 1300307824.
We hope this helps
– Tefal Australia
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