7 questions from our users
Hello Tefal, I love my Snack Collection, however having an important Question. 2nd use, my first Waffle Plate- plastic was smelling much more and while cooking waffles - which came out perfectly!!- the steam(water) from cooking stayed on the frame where the plate locks are And on the connector- the middle. So I guess the small splash of water(?) dripping at the back is OK?? also, when the water collected that was when I started hearing this popping noise. And not once but more often, like the end of making a popcorn. Is it still safe to use Again? Steam wasn't released evenly in my opinion either, more to the right side and only a little bit from the left while the waffles cooked even in size. Unit stood in an open space so plenty of air circulation. The unit lookes okay, no visual issues, heaters very bright orange. Can you please, help me figure it out? I am so scared too much popping would cause fire due to the water after steam. Thank you
Hi all I am wondering is a burnt under-side when using the donut plate and waffle plate a norm with this? I tested a couple of recipes and they all get over cooked... I would like to love this! But so far I am not sold on this device...
I've used both waffle and donut plates several times and I've not experienced a burnt underside. With doughnuts, if the height to which it rises isn't enough to make contact on the upper plate, the lower side cooks faster. So I flip half way through cooking. If you wait for the top to be cooked enough, the bottom could likely burn. I've never had this problem with the waffle plates - I suppose everything I've poured in has risen to make contact on both sides. If you are having trouble try adjusting to use more/thicker batter or flipping half way.
We have just received our Snack Collecton and cannot figure out how to open the box containing the various plates without damaging the book like box. Could you please help us? we are hungry. email@example.com
Yes we had the same issue....must be gold bars inside... anyway... had to use a small screwdriver on the side and gently pry open the box...Thanks for your answer tennis888, it was a relief to know that I was not alone in this sad and hungary situation; all was resolved when my grandson arrived and effortlessly opened the box. Hungary no longer. Old Silver
How much are the additional plates?
No clue as you can't seem to buy themHi Hazel and Jess! Thank you for your question. You can definitely purchase the additional plates for the Tefal Snack Collection. That can be done directly through our company by calling 1300 307 824. You can also purchase them via our retailers. The plates are $24.95 per set. If we can ever be of any assistance please don't hesitate to contact us. Thank you – Tefal Australia facebook.com/TefalAustralia.
Hi! Does this press evenly (top and bottom being horizontal when pressing) or is the top on a fixed hinge at the back? As such, does anyone have any experience with the panini plate and grilling things of different thickness? I'm worried that it'll just push my filling out the front when making thick sandwiches or squash the back of them. Can the top be locked at different heights? Thanks. - Trent
I honestly cannot answer that and I don't think it has a locking function. I'm not happy with mine as it was an issue and took multiple calls to get it sorted. Even during those many calls had to explain each time as all staff told me different things. Final lady I had was so helpful and a delight. All customer service at Tefal could learn from herThe unit has a fixed hinge at the back made of plastic. The unit does push filling forward when you close the lid on an oversized sandwich as there is no flexible hinge on this unit. There is no ability to move the top to different heights due to the fixed hinge at the back.
Hi Tefal, I can buy donut and pancake plates from JB Hi-Fi, I would like to buy some other grill plates including No. 5, 6, 7, 9 & 12, please kindly let me know where can I buy these grill plates in Sydney, thanks. Nancy
Hi Nancy, Thank you for the above question regarding the Tefal SW852 accessory plates. All the plates can be purchased directly from Tefal by calling our Customer Service Team on 1300307824. We hope this helps Thank you. – Tefal Australia facebook.com/TefalAustralia
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