No after sales service
Bought this machine just over 2 years ago and it worked well. However the glass door for no apparent reason cracked and fell out, rendering the machine useless, Have contacted the Residentia Group who are responsible for parts for this machine. It is not under warranty and they were unable to provide suggestions on parts to fix the machine, they gave me a number for the part which does not seem to correspond to anything. So after sales service is deplorable, I think they just expect you to buy a new machine as it cannot be fixed, because of this I would not recommend this make of product.
Purchased in July 2017 for A$750.00.
Great machine. Hasn't missed a beat.
I've had this machine for over 2 years (2 kids under 3) and it hasn't missed a beat. It gets used almost every day. The machine feels solid and well built. Great value for money. I have nothing bad to say about it. Will be looking for this brand again
Awesome Washing machine- great value
Probably the best washing machine we've owned. Quiet, fast, great washing results. Price was very competitive against major brands. 2 year warranty so good peace of mind. Also purchased the matching heat pump dryer and have been wrapped with that too. Apparently Teka is one of Europes largest appliance brands but new to Australia.
Washes well and not faulty.
I purchased this unit in frustration of having a 'brand name' that doesn't work. I have spoken to Teka Australia before purchasing and they have assured me of the quality of this product and reliability and their customer cure policies. So far I have been happy with the washing of the machine and happy without faults. I ended up purchasing the matching heat pump dryer after because I liked the design of the matching pair.
Also, I didn't know until after I purchased it but on my smaller loads of washing I can add clothes during the cycle as long as the water level is low this has been really useful!
Washes really well, workability is brilliant, quick wash option is great. Washing machine does not make much noise either. Replaced a 1 year old LG machine which was useless and needed constant repair. This machine washes all the clothes well which for me was important because my previous machine could not! Also have the matching dryer and that works well too and looks perfect to match in the laundry.
I had just disposed of a top loader that had died after 6 years and decided to go with a front loader. I did have a front loader previously so I wasn't enthused about having one again. This product has only just come on the market and decided to give it a go, mainly because I could stop the machine if I had left an item out that needed to be washed. I have worked this for 3 months and it is super, easy to operate, digital display, you can alter all the settings to your liking, washes really well, easy to clean filter, cycles are 15 mins to 5 ho...ur depending what your need is. In the last 14 years this is my 4 machine, I have bought some bad ones and I must say this is the best by far and quiet. Shhhhhhhhhh UPDATE 22 May 2016 Been using machine a few months now and all I can say is fantastic, this machine I am elated with, washes clothes so well, I couldn't be happier with a product.
Questions & Answers
My new Teka washer/dryer has a very strong nasty chemical-like smell when in the wash cycle- please tell me how to fix this! I’ve done 4 loads and the smell is still very strong.
Residentia Group SupportTeka
Hi Anna, I'm sorry to hear of this issue- it's one we've never come across before. Hopefully this is resolved itself for you by now? If not please get in contact with our after sales service team on 1300 11 4357. Perhaps this relates to the detergent being used?
Detergent drawer does not seem to open far enough when under bench, any solution?
Gosh Frank I'm not sure why not, is the Machine reset too far under the bench. I have had a look at other front loaders and the other detergent dispensers appear to come out about the same distance as mine. Measure yours and make sure your dispenser is not a faulty one, if not make sure you don't have it reset too far under the the bench going too far towards the back of the wall. Other than these issues I have no idea why you would have a problem with it, I hope this helps.
|Category||Front Loading Washing Machines|
|Household Size||2-3 people|
|Energy Rating||3 star(s)|
|Water Rating||4 star(s)|
|Colour / Finish||White|
|Dimensions||850 x 595 x 585 mm|
|Max Spin Speed||1,400 rpm|
|Maximum Noise Level||78 db|
|Number of Wash Cycles||16|
|Manufacturer Warranty||3 year(s)|
- GTIN13: 9349260000988
- MPN: TEK-TFLW75
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