Notice to reviewers: As of February 2020, Tekitin Technology is under new management.
Ordering and shipping was simple. Keyboard protector was as described. However the packaging (box and seal) was open on arrival. Not sure if it had been used? Returned? Disappointing, it have to clean a new product - and something that’s “handsy”.
TERRIBLE BUYERS BEWARE
Horrible Service. I cant believe they are actually getting away with running a business. Ive had to go to Fair Trading NSW about them. Please be aware when purchasing products from them. Or stay away completely
Did not deliver the item
I ordered a Macbook Air case from these guys. Until 3 weeks after the purchase they did not ship the order. After multiple reminders and emails they did not reply. I had to lodge a complaint with Paypal and then they refunded immediately. No apologies or reasons provided. Wasted my 3-4 weeks. Really sly bunch of people, stay away from them for your peace of mind.
No tracking number or dispatch, slow comms
Ordered headphone, no response on chat or facebook or instagram or email. Company needs to be a LOT more swift in responding to customers. Responds only after 20-30 emails and multiple attempts to chat via all media: fb, instagram, email, chat. Phone number needs to be provided for INCREASED CREDIBILITY.
I made the order and money was taken from my account immediately.
After 3 weeks they returned to me saying as they were out of stock.
Have to wait another 3 weeks to get my money back.
Money should not be taken before dispatch of item to customer.
This is not good at all.
Terrible Service - Poor communication
No indication whether the item is in stock or not when you order from their website. They will not communicate to you either that the item is not in stock. I followed up with them after a week and they said the colour I have ordered is on back order (for 20th may) and they have a different colour in stock. I asked them to send me the different colour. Its 21st may today and I am still waiting for the order they dispatched a week ago in different colour. So just to verify I asked them for a tracking code. As per the tracking code my order is delivered to a completely wrong address even to a different state.I am still chasing them for my order.
I ordered and paid for a product at the beginning of April. I got no communication for 2 weeks. Then I wrote to them and threatened to take the case to my CC Fraud Dept. I got a reply saying the product had been delayed and would be here the 15th May. I agreed to wait. It's now the 16th May - there has been no communication whatsoever, and now their emails are bouncing back.
I wouldn't trust them.
Ordered a product and they took more than two weeks to dispatch from their office, with no communication. I contacted after a week and they said they had already sent it but gave no tracking. I still didn't receive it a week later and asked again for tracking revealing they were yet to send the product.
Terrible communication and 5 weeks to fulfill half an order.
I ordered two phone cases on 22th Feb, over 4 weeks later, several unanswered emails and live chats I received an email stating the 2 items I ordered had been dispatched. What arrived after more than 5 weeks was 1 out of the 2 items ordered.
As previously mentioned they don't indicate stock levels, communication is practically non existent and forget about any fast delivery options, it's a waste of time!
If I had done my research and read these reviews before purchasing I wouldn't have made the purchase.
The 1 case I did get is pretty good unfortunately I couldn't afford to wait and purchased one about the time I should've received my order.
Don't Recommend, Slow Service
I had ordered a bag around a week ago and it still hasn't arrived. This company sucks at communication and won't reply until after you've pretty much bombarded them with complaints.
They don't post on their website whenever they don't have the shipment in stock as well, so prepare to do some guesswork if you plan on ordering from their online store.
All in all, very unprofessional and bad service. They also lack communication (as with what everyone else here says).
Would I purchase from Tekitin again... NO!
Buyer beware. This company does not always have the stock on hand. It can take a while.
There is no telephone number if you have issues. They reply to emails days later or not at all.
I had to reach out on the site chat where they ended up cancelling the chat session because they didn't like being told that communication should be the number one focus!
Poor Customer service... don't bother paying for express post because there is nothing express about these guys!
Slow as a turtle
I ordered a phone case 2 weeks ago.
Received an email saying dispatched, then one 4 days later saying to track but no tracking link or info.
Have been emailing but only received one response with a tracking number and link, which says the item was delivered but I have no phone case.
I contacted the courier company and they said that tracking number is for a parcel which was delivered to Melbourne Feb 2018 and doesnt match my delivery address etc.
Emailed Fruit in back but no response yet again.
Will update review should I get a response.
UPDATED on my last review. Dispatched after 2 weeks and received FAULTY product
Long story short, placed order on 22nd Nov 2018, received it on 7th Dec, and the product (Satechi Adapter) is a lemon. When its used for around 2 minutes, it gets hot and keeps disconnecting itself. Unable to use at all. I am currently waiting for their response to my email asking for a refund.
This is my original post:
I found it a bit unpleasant with my very first purchase. I ordered one satechi adapter 22nd Nov 2018, when there was the Black Friday Deal. After 7 days my order has not been dispatched, and the customer service said it ...
Poor Warranty Service and Communication
VERY disappointed with customer service and warranty service. I had a faulty adapter, returned to Tekitin over 1 month ago under warranty. They told me they were sending out a replacement and to expect it in 5 - 10 business days. It never came. They said to expect it within a week. Again, it didn't come. I asked what was happening for a tracking number and again they said expect it within a week (and didn't send a tracking number). Guess what. IT DIDN'T COME! Now they are refusing to respond to my emails or provide me with details about where my delivery is. They owe me an adaptor worth over $100!! Very upset and disappointed with the communication and lies
Item broke soon after purchase. Very poor service. Do not shop with Tekitin. Go elsewhere. Was told to send time back, which I did and no contact since. Have tried many times.
Questions & Answers
What is a phone number for Tekitin Technology? I didn’t even realised that there is no phone number on the website. If I knew I would have ordered somewhere else where there is a customer service available.
No phone number whatsoever. Only replies to emails at a snail's pace.
Get an answer from our members and Tekitin Technology representatives
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