Notice to reviewers: As of February 2020, Tekitin Technology is under new management.
Ordering and shipping was simple. Keyboard protector was as described. However the packaging (box and seal) was open on arrival. Not sure if it had been used? Returned? Disappointing, it have to clean a new product - and something that’s “handsy”.
Slow and no communication
Got express shipping yet took ages.
sent 2 emails & multiple live chats to ask for tracking number and no response.
package arrived fine, ill give you that.
but no communication? really? its not hard to answer a few emails as a small business.
Or provide a tracking number.
Unfortunately experienced the same issues as buyers below
2 October (Tuesday) – Initially asked if the new model of the Satechi Keyboard would be available, received a quick response indicating it would be arriving in stock Friday.
4 October (Thursday) – I placed an order for the new model
10 October (Wednesday) – Received the incorrect older model despite having asked, notified them via Facebook messenger of the mistakes, totally understand these things happen and they were nice enough to refunded me postage cost.
11 October (Thursday) - Returned the package back to Tekitin
15 October (Monday) – Sent another message via FB with a screen shot showing item has been delivered, got a message saying apologies and refund had been issued, the product would be dispatched today.
Order from this site site at your own risk.
Zero customer service. No reply to email or web chat.
Paid express post, no update.
** update **
Communication received, apology offered in addition an offer to refund of express post fee.
** update II **
Products delivered via regular mail. Company did their best to mitigate situation. Free car charger. Happy customer. 1 star to 3 stars.
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Will not be ordering from this place again
Very poor communication and very very slow postage I asked on an update of my shipment and there was no response. I paid for express post and it took over 5 days for delivery even though I emailed for confirmation I had no response until I received the product. After complaining about about this and asking for the shipment refund I have had no response from them not even an apology. Never ever again
Bought for my son as a Christmas present didn't work properly it kept turning off if touched or when you jump in water with it. Requesting a replacement see how we go
Questions & Answers
What is a phone number for Tekitin Technology? I didn’t even realised that there is no phone number on the website. If I knew I would have ordered somewhere else where there is a customer service available.
No phone number whatsoever. Only replies to emails at a snail's pace.
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