Notice to reviewers: As of February 2020, Tekitin Technology is under new management.
Great Product - with my help to test it could be better
Dear Matt and Chris at Tekitin - my feedback as requested. The set up (of 2x light strips, 2x mini-triangles starter kits + 1x 10-piece extension kit -> so about AUD $600 in the last month) was more complicated and frustrating than anybody would care to admit to. I was fortunate to be able to work through some issues with CARINA on the Australian phone support, who was great, but even then I happened to stumble upon the solution/work-around as she was typing a reply. As I told her: don’t trust Apple Inc. - they don’t do enough work on solutions...or support, and rip off their own customer base; AND give the product to a dumb non-tech-head but persistent schmuck like me to try out before you release it to the market - your own beta-testers are too sentient and miss the problems that Joe Public will encounter. So far I’ve not heard from Tekitin / Nanoleaf Australia. But my offer of testing for no payment, I just get to keep the product (if it works!) still stands. Best of luck, David (a Canadian and Australian AND Kiwi citizen [go global, baby!]) P.S. find my contact details in your customer database for #ORDER TK10109. DF
Very good quality
Ordered a cable for my IPad 4 and the lead is excellent quality.
Because my original lead had broken I ordered it to be delivered express post.
After a couple of days I noticed it had not been despatched and found that the item had not been picked and expedited. I was credited the express freight charge. The lead was sent then by express freight but with no freight charge due to the delay. It was just over a week before I received the lead which was annoying because it was to replace a broken lead.
I found the company friendly and helpful and would use them again if required.
Came on time, no response from cutomer service
Edit: came on time, customer service did not respond to any of my messages. Quote frustrating when you are dealing with birthday gifts but eventually came aroubd on time so not a completely horrible experience
Great Customer Service
I recently ordered an otterbox phone cover from Tekitin's website, as their prices were competitive. Unfortunately the particular cover I ordered online became unavailable after I ordered it, and a customer service guy quickly contacted me to offer a refund or a different product at no extra cost. I chose the refund and all was settled within one business day, completely hassle free!
Although I did not get the product I wanted this time, I would shop with them again for their responsive and friendly customer service!
Love my screen cover
Ordered a phone cover as it was competitive in price compared to other stores/online retailers. I found the website was very easy to navigate through and choose a product.
I was happy to receive the package within 2 day.
Slow and no communication
Got express shipping yet took ages.
sent 2 emails & multiple live chats to ask for tracking number and no response.
package arrived fine, ill give you that.
but no communication? really? its not hard to answer a few emails as a small business.
Or provide a tracking number.
Unfortunately experienced the same issues as buyers below
2 October (Tuesday) – Initially asked if the new model of the Satechi Keyboard would be available, received a quick response indicating it would be arriving in stock Friday.
4 October (Thursday) – I placed an order for the new model
10 October (Wednesday) – Received the incorrect older model despite having asked, notified them via Facebook messenger of the mistakes, totally understand these things happen and they were nice enough to refunded me postage cost.
11 October (Thursday) - Returned the package back to Tekitin
15 October (Monday) – Sent another message via FB with a screen shot showing item has been delivered, got a message saying apologies and refund had been issued, the product would be dispatched today.
Will not be ordering from this place again
Very poor communication and very very slow postage I asked on an update of my shipment and there was no response. I paid for express post and it took over 5 days for delivery even though I emailed for confirmation I had no response until I received the product. After complaining about about this and asking for the shipment refund I have had no response from them not even an apology. Never ever again
Bought for my son as a Christmas present didn't work properly it kept turning off if touched or when you jump in water with it. Requesting a replacement see how we go
Questions & Answers
What is a phone number for Tekitin Technology? I didn’t even realised that there is no phone number on the website. If I knew I would have ordered somewhere else where there is a customer service available.
No phone number whatsoever. Only replies to emails at a snail's pace.
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