Notice to reviewers: As of February 2020, Tekitin Technology is under new management.
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Great online shopping experience. I received a very polite phone call to verify my delivery address - such a pleasant and unusual attention to detail! I still have to use the Paperlike Screen for my iPad - but I know I will be more than happy with it. The only sugggestion I would make to Tekitin Technology is that they pack items like screen protectors etc in more secure double packaging to prevent damage during transport. Good job guys! I will definitely be a return customer!
Great customer service...really!
Great prices and good customer service! This is my second transaction with this company and I'll happily continue to give them my business.
Easy-peasy website and great to deal with
I came across Tekitin Technology whilst searching online for a Satechi deskmat - as it turned out they were out of stock but expecting more in a day or two. Matt contacted me to advise this and said he'd make sure it was mailed Express Post to make up for the delay. When it arrived, it was well packaged so as to protect the maker's store packaging. Have subsequently ordered a Satechi USB-C Monitor Stand for my iMac from Matt & Chris, and again received excellent service from them. I'll keep shopping with Tekitin. I feel that I can trust them.
Great Product - with my help to test it could be better
Dear Matt and Chris at Tekitin - my feedback as requested. The set up (of 2x light strips, 2x mini-triangles starter kits + 1x 10-piece extension kit -> so about AUD $600 in the last month) was more complicated and frustrating than anybody would care to admit to. I was fortunate to be able to work through some issues with CARINA on the Australian phone support, who was great, but even then I happened to stumble upon the solution/work-around as she was typing a reply. As I told her: don’t trust Apple Inc. - they don’t do enough work on solutions...or support, and rip off their own customer base; AND give the product to a dumb non-tech-head but persistent schmuck like me to try out before you release it to the market - your own beta-testers are too sentient and miss the problems that Joe Public will encounter. So far I’ve not heard from Tekitin / Nanoleaf Australia. But my offer of testing for no payment, I just get to keep the product (if it works!) still stands. Best of luck, David (a Canadian and Australian AND Kiwi citizen [go global, baby!]) P.S. find my contact details in your customer database for #ORDER TK10109. DF
Great service good prices fast delivery
Used Tekitin technology for the first time recently. Their prices were good ,their delivery was fast, and when I made a mistake with the email address they were easily contactable and resolved the issue promptly. Can’t ask for more than that.
Exceptional Customer Service
My customer service experienced with Tekitin is exceptional. Initially got an e-mail from them letting me know that there is delay with my order and given reasons are definitely valid and acceptable for me however, because I need the product that I ordered, I reply to their e-mail and advised them that if they can’t ship my order by Friday I’ll be forced to cancel. I’ve got an unexpected call with Matt. We had a great chat and he said he’ll check if my order can be shipped by Friday. My order is actually shipped and delivered to me on Friday wh...ich I didn’t expect to receive on that day. I was hoping to receive it at least by Monday or Tuesday. This is what I call “genuine” customer service. They are not the type of business who are only interested in selling you a product and ignore you later on once they’ve received your order. I’m looking forward to buy more from Tekitin. I love supporting local businesses specially businesses like Tekitin who understand and respect the meaning of “Customer Service”
I ordered a Satechi Aluminium Mouse Pad which was delivered quickly, even during the pandemic - excellent work from the team at Tekitin!
Prompt delivery, good communication
I ordered a USB hub from Tekitin which was delivered promptly and with excellent communication from Matt and the Tekitin team.
Excellent Service, Shipping and Products
- the store is straightforward with competitive pricing compared to most tech stores. I purchased Nomad goods.
- After placing my order Matt contacted me to advise one out of the two options was out of stock and presented me with options.
- I elected to keep the order and Matt managed to get an item shipped from Sydney to Melbourne during COVID restrictions via Express Post within 3 business days. I was shocked!
Cheers for the excellent service and shipping quality. Would shop here again, no doubt.
Great product - very happy
I purchased a screen protector for my laptop - I am so glad I did because now I don't have to worry about my screen being damaged/scratched. Great quality product
After searching the web I found this Australia site that had the perfect item for me. I had contacted them via email for advice re the cover to see if it was the right one and they got back to me within a day. The product was great the Custer service was brilliant. The price was also comparable and I thought I’d give them a go. Then I received a really lovely personal email advising me that due to COVID the item maybe delayed. As it turns out it wasn’t but I’ve never bought a product from a company that has the decency to make contact to advise pending delay. I will be purchasing from TEKITIN TECH again.
Best Customer Service, support and product range!
Terrific range of products. Ever though stock was sold out of item I wanted, they emailed me and offered help with similar items. Best customer support - can't rate them highly enough.
Above and beyond!
A very satisfied customer and as a consequence reordered the same product and a new cable. Excellent to say the least!
Great service even during a pandemic.
Great product great service no hiding behind c19 just getting on with great service. Well done Tekitin a pleasure to purchase online with you.
Excellent Service. Matt went out of the way to ship the item on time, despite lockdown challenges. They were much cheaper than other online stores for the same product
The reviewer stated that an incentive was offered for this review
Questions & Answers
What is a phone number for Tekitin Technology? I didn’t even realised that there is no phone number on the website. If I knew I would have ordered somewhere else where there is a customer service available.
No phone number whatsoever. Only replies to emails at a snail's pace.
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