Notice to reviewers: As of February 2020, Tekitin Technology is under new management.
Great Product - with my help to test it could be better
Dear Matt and Chris at Tekitin - my feedback as requested. The set up (of 2x light strips, 2x mini-triangles starter kits + 1x 10-piece extension kit -> so about AUD $600 in the last month) was more complicated and frustrating than anybody would care to admit to. I was fortunate to be able to work through some issues with CARINA on the Australian phone support, who was great, but even then I happened to stumble upon the solution/work-around as she was typing a reply. As I told her: don’t trust Apple Inc. - they don’t do enough work on solutions...or support, and rip off their own customer base; AND give the product to a dumb non-tech-head but persistent schmuck like me to try out before you release it to the market - your own beta-testers are too sentient and miss the problems that Joe Public will encounter. So far I’ve not heard from Tekitin / Nanoleaf Australia. But my offer of testing for no payment, I just get to keep the product (if it works!) still stands. Best of luck, David (a Canadian and Australian AND Kiwi citizen [go global, baby!]) P.S. find my contact details in your customer database for #ORDER TK10109. DF
Very good quality
Ordered a cable for my IPad 4 and the lead is excellent quality.
Because my original lead had broken I ordered it to be delivered express post.
After a couple of days I noticed it had not been despatched and found that the item had not been picked and expedited. I was credited the express freight charge. The lead was sent then by express freight but with no freight charge due to the delay. It was just over a week before I received the lead which was annoying because it was to replace a broken lead.
I found the company friendly and helpful and would use them again if required.
Love my screen cover
Ordered a phone cover as it was competitive in price compared to other stores/online retailers. I found the website was very easy to navigate through and choose a product.
I was happy to receive the package within 2 day.
Questions & Answers
What is a phone number for Tekitin Technology? I didn’t even realised that there is no phone number on the website. If I knew I would have ordered somewhere else where there is a customer service available.
No phone number whatsoever. Only replies to emails at a snail's pace.
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