Telair

The setup at our site was particularly difficult given our requirements and some configuration problems by NBN. There was a lot of back and forth between ourselves, Telair and ultimatley NBN to sort out speed issues and reverse DNS but once sorted, the service has been exceptional.
Tech support by Telair has been first class - a huge change from our previous provider. The rate was somewhat higher than that offered by others but comparing the fine print, the Telair service was a better match for our needs and worth the cost.
At the end of the day, service matters most and Telair delivered.

The product is easy to use and we do not have any latency or drop outs. Ability to make and answer calls from the system (and the same number) using a mobile or other phone is a great facility.
Service is outstanding; very quick response to any issue.

1 email, all papers for moving address was pre-filled in 20 min
Telair proving that they look after there clients in the best way!
Great service, great and friendly support team
Thanks James

far better than dealing with the Big T. Telair has always given me great service.
when and if i have an issue, it is resolved in a very short period.
thanks Telair

Telair NBN connection issue was solved within an hour. Support staff were polite, patient, knowledgeable, and educational, explaining steps and reasons clearly and concisely. Best quality service experience over the past decade, especially when compared to the outsourced offshore alternative.

Telair is very responsive to issues that arise form NBN connectivity. Unlike Telstra where you hang on a phone for hours! Telair will fallow up do testing and give you honest feedback!

From the moment that I contacted them, they were very quick to respond, and have clearly not outsourced their telephone staff.
Installation of the new service went without a hitch, and I immediately saw improvements to my service. No dropouts at all yet.
Speed test shows about 88Mbps download, 36Mbps upload consistently.
https://www.speedtest.net/result/10245784857

We have a really old phone system so when we switched over to the NBN and changed our VOIP Service, we had some issues which we didn't quite understand. Whilst TelAir did not cause our issues, instead of saying not our problem, they provided us with a temporary resolution so we could continue to operate our business whilst they worked quickly with our previous providers to resolve our issues. Our phone system would still be in a mess if it wasn't for TelAir.

Telair provide our national business with SIP trunk phone hosting. As one of the business owners, I found their service and knowledge to be accurate and reliable. I would definitely recommend them if you need a national reliable phone service.

I have been dealing with Telair for 24 months .
Telairs tech support and provisioning fix things quickly and know what they need to know .
Very good for the telco industry .

Telair assisted our company to change over to NBN and the process was very smooth and we were very impressed with the service and quick assistance. Thanks Liam and team.

Since switching providers to Telair we have seen huge savings on our monthly bills. The initial transition was seamless and hassle free with constant support and updates provided by Ed, Damien and the team.

They have also helped us implement new technology to improve our customer contact efficiency. Any problems that we have had have been dealt immediately to help cause the least possible disruption to our business.

We have now fully migrated our voice to a Hosted Voice solution, and are very pleased with the savings and added functional...

Lincom Group have been dealing with Telair for over 6 years. From the moment we met Ed from Telair we moved all our Internet connections from Telstra. Reason for this is Telair managed to find us connections from multiple providers as well as Telstra at a far better rate. We saved so much moving everything to Telair that we also decided to migrate our on premise phone system to a cloud PBX system which linked all our offices to a single phone system. We also have moved our Telstra mobile phones to Telair to manage them and again Telair have...

I am dumbfounded by these other reviews.
We have been with Telair for over three years in business.
And I have been part of another company that was with Telair for 2 years.
They have always been extremely helpful, often going out of their way to ensure that we had the service we needed.
There were occasions where we had major issues with the service itself, but the issue was with the supplier themselves and Telair were in constant contact with us during all of these issues to let us know how the supplier was going with the issue, right up to the point that it was solved.